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Indraprastha Gas Limited [IGL] Complaints & Reviews

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Updated: Jun 2, 2026
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181
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Indraprastha Gas Limited [IGL] reviews & complaints page 33

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M
manurawat
from Noida, Uttar Pradesh
Feb 14, 2021
Resolved
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Gas pipeline not connected to main line since last 3months.
They ask for cheque on the very first day while applying for connection but they literally left the customer hopeless with no option.As he have already paid he can't apply for any other gas connection till he received refund.We have called customer care many times but nothing happend.I hope this platform be helpful and IGL people look after our problem we are facing and take immediate action.
HNo 206 2 nd floor
Sector 1 Vaishali ghaziabad
Feb 14, 2021
Complaint marked as Resolved 
Gas pipeline not connected to main line since last 3months. They ask for cheque on the very first day while applying for connection but they literally left the customer hopeless with no option.As he have already paid he can't apply for any other gas connection till he received refund.We have called customer care many times but nothing happend.I hope this platform be helpful and IGL people look after our problem we are facing and take immediate action.
Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
Feb 14, 2021
Updated by manurawat
Not resolved yet
To
Director (Operation)
(Domestic PNG)
Indraprastha Gas Limited
IGL Bhawan,
Plot No 4, Community Centre,
Sector 9, R.K. Puram,
New Delhi-110022.

Sub: Provide new PNG (Domestic gas connection)-at B-65/301 & 302, (2nd Floor), Vishwakarma Colony, M.B Road, New Delhi-110044 in the name of Bijoy Chatterjee. (Flat No 301- Meter installed No.[protected] B.P No.[protected]. (Flat no 302)- Meter No.[protected] B.P NO; [protected].

Dear Sir,

With regret I wish to inform you that since November 2020 two PNG meters were installed in my home at B-65/301 & 302, Vishwakarma Colony, M.B Road, New Delhi-110044 and still for the last one year no connection was provided to me and as a result facing lot of hardship. After complaining to your office one representative came and inspected told me that there was no line installed only in front of my home whereas rest of my neighbours have got PNG connections.
In view of the above, I appeal to you to kindly look into the matter and provide me urgent PNG connection at my home.

I am sure you will look into the matter and short it out for your new customer.

Thanking you, Sincerely Yours,

With kind regards,

(Bijoy Chatterjee)
B-65/301& 302, (2nd Floor).
Vishwakarma colony,
M.B Road,
New Delhi-110044.
(M) [protected].
E mail: [protected]@gmail.com
E mail: [protected]@yahoo.com.
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    G
    GAURAV BAMAL
    Feb 10, 2021
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    Respected sir
    I m working in sardha company igl operator of bajaj motor ghazyabad
    Sir hum logo Ka Diwali Ka bonus nhi mill Ra hum puchta ha too bol data ha igl bonus Ka pasa nhi da Rahi or Diwali pa milna vala shopping voucher bhe nhi dia ab tak 22 month Ka bonus pending ha contractor her month bol data ha or data nhi ha
    Dress bhe ek bar he Mili ha 2 sal phala or machine saf krna Ka cotton bhe time pa nhi milta
    Or selery bhe late milti ha vo bhe bhot jyda cal Kr na pa
    Sir hum log bhot Prasan ha
    Vikas or Sunil Nam Ka ladka huma supervisor ha
    Sardha company gurugram
    Or sir hum logo ko selery 14282 rs mill Rahi ha 2 sal ho gai ek pasa bhe nhi bhadya
    Sir plz aap humara balance clear krva do

    Thanku sir
    My contact number
    [protected]
    [protected]
    Gaurav Kumar bamal
    Operator of bajaj motor ghazyabad
    Control room Govindprum ghazyabad
    Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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      Y
      Yashvi foundation
      from New Delhi, Delhi
      Feb 7, 2021
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      Address: Yashvi foundation C 145 Hari Nagar clock tower new Delhi

      AC no.28 Hari Nagar m connection work thik nh ho rha na lup thik se lga the h na he ghadde pure kar rhe h thekedar ki payment roko aap or hume work order do
      Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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        K
        kumar_ramanuj
        from New Delhi, Delhi
        Feb 5, 2021
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        Resolved

        Igl people come and done the connection. now i am not using igl gas. one month before my neighbors created objection.
        i have complaint to improper installation igl. customer care told us complaint for modification igl connection and they demanding modification charge. there is no any fault from end. kindly revisit our site .i have attached back side of house image.

        kindly resolved the issue.
        Feb 5, 2021
        Complaint marked as Resolved 
        dear igl team, igl people come and done the connection. now i am not using igl gas. one month before my neighbors created objection. i have complaint to improper installation igl. customer care told us complaint for modification igl connection and they demanding modification charge. there is no any fault from end. kindly revisit our site .i have attached back side of house image. kindly resolved the issue. ramanuj kumar B P No. : 4000966643
        Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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          M
          Mahesh Sandilya
          from New Delhi, Delhi
          Feb 5, 2021
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          Address: 1449/184, Gali No. 3B, Durga Puri Shahdara Delhi 110093

          This to inform you that I had applied Four Connections at my Residence, Two in the name of Mahesh Kumar Sandilya & Two in the name of Deepak Kumar Sandilya, but we are receiving bills for three connections in the name of Deepak Kumar Sandilya.
          I got more than 150 Calls during last one year & I told them everything every time, but the problem is not sorted out.

          Query of your employees are below:
          1. Have you got the connection.
          2. Should I send the Plumber.
          3. Fitting is done or not.
          4. Gas Challu ho gayi kaya.

          I am fed up of all these type of phone calls from your outsourced employees.

          Out of four connections I got three BP Numbers & those are all in my Brothers name Deepak Kumar Sandilya, though he has applied for Two Connections. I am sharing BP numbers for your ready reference :
          1. [protected]
          2. [protected]
          3. [protected]

          Out of 4 connections Two are operational.

          You are requested to please depute some senior person to resolve this issue as it is pending since long.

          Waiting for your early response.

          Mahesh Kumar Sandilya
          Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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            0
            012330038
            from Secunderabad, Telangana
            Feb 5, 2021
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            Sir, my BP No. [protected] pipeline and metre installed last month but gas not supplied and sir many time request for local customers care center but no response till now so please kindly start my gas connection sooner

            Thankingg sir
            Manoj Kumar H. No. 176 phase 2 Surrender Nagar, MuzaffarNagar (UP) pin 251001
            Mob no [protected]
            Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
            Gas pipeline not connected to main line since last 3months.
            They ask for cheque on the very first day while applying for connection but they literally left the customer hopeless with no option.As he have already paid he can't apply for any other gas connection till he received refund.We have called customer care many times but nothing happend.I hope this platform be helpful and IGL people look after our problem we are facing and take immediate action.
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              J
              Jyoti Suppal
              from Gurgaon, Haryana
              Feb 3, 2021
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              Dear Sir/Madam,
              I would like to draw your kind attention to unattended Service Request No [protected], for which numerous phone calls (more than 100calls) have been made, but have not received any positive response so far.
              We have contacted IGL personnel @ mobile numbers, [protected], [protected].
              They are not responding to any phone calls, as they were asking Rs 800/ for 2 .5metre pipe towards activation of GAS Line.
              We bought pipe on our own for INR 200 and since then there is no response from them.

              We want to do the installation at earliest.

              Best Regards
              MOb: [protected]
              Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                R
                Ramvir_singh_9911
                Feb 3, 2021
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                For removing pipeline from our house wall

                Address: C-3/8 yamuna vihar delhi-110053

                Hii i want to reconstruct my house wall on which another house wall pipeline is present..since as i told i want to reconstruct that wall so the pipeline may get damage so kindly remove it from there.
                I have already complained many times to coustmer care but no action has been taken yet.
                Kindly look in to the matter and solve it asap....
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                L
                logic singh
                from New Delhi, Delhi
                Feb 2, 2021
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                Address: d1c/63c janakpuri new delhi

                Inpropration new connection
                Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                  J
                  Jyotideepak Sharma
                  from Saint Thomas Mount, Tamil Nadu
                  Feb 1, 2021
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                  Address: G 708 kw srishti raj nagar extension

                  Gas switch not working.
                  Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                    D
                    Dhrubesh Mukherjee
                    from Gurgaon, Haryana
                    Feb 1, 2021
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                    Address: B-08, Ruby Enclave, SF-04, SLF VED VIHAR, Near CSS Royal Garden, Loni, UP

                    Dear sir,
                    This is to inform you that my PNG BP No [protected] and my Residence No is B-8, Ruby Enclave, SF-04, SLF VED VIHAR, Near CSS Royal Garden, Loni UP. The problem is that during 1 month pipe line gas supply is not running smoothly in the top floor. Everyday at morning 8.00 AM to 9.00 AM gas supply stopped and at night fro 8.00 PM to 9.00 PM. I have already complaint by phone and somebody came to my residence and told gas pressure is low and assured me to solve the problem. But till this date the same thing is happening. I request you to solve the problem at the earliest.

                    With rergards,

                    Dhrubesh Kr Mukherjee
                    Husband of Purnima Mukherjee
                    Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                      D
                      dhiraj79saini
                      Jan 25, 2021
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                      Address: 304-305 3rd floor, G 21, sector 7, Rohini (near DDA park)

                      Dear Sir/ Madam
                      I had applied for a PNG connection in the month of October 2020. I had submitted the required documents and paid the demanded fees. There after feasibility was also approved by the concerned authority in the month of October 2020 but the PNG connection is not provided to me till date. Please look into the matter and do the needful
                      Regards
                      ANURADHA
                      PH. [protected]
                      Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                        R
                        Rajeev Nayyar
                        Jan 25, 2021
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                        Address: F803, Ajnara le garden, Sector - 16B, Greater Noida west

                        Dear Team,

                        My Flat number F-803, Ajnara le Garden, Sector 16B, Greater Noida west. has meter number. I have meter number [protected] & BP
                        no. [protected] bust still connection not started i have initiated multiple mails for KYC with all documents.

                        Please resolve.
                        Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
                        Still not Resolved
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                          S
                          surinder454
                          Jan 24, 2021
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                          This is to inform you that merer reader Mr. SANJAY contact no. [protected] is not performing his duty to take merer reading from home for the last 2 years, department too have some connection jn this regard as inspite of so many complaibts from my side no any action is being tajen against him. Each and every month he requests for meter reading, failing which we have to face difficulty by getting lumpsum IGL bill. Plz. Do the needful and inform the undersigned positively.
                          Thanks and regards
                          Surinder singh malik
                          [protected]
                          Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                            M
                            mahendra.1980
                            from Kolkata, West Bengal
                            Jan 23, 2021
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                            Fraud/cheating at cng filling station

                            Address: e 3 c dda flats munirka

                            Dear All,
                            this is to inform you that I have been cheated /harassed by many staff at queens road service station( indian oil) at outer ring road, vasant vihar.
                            i have visited at same filling station on 21st jan at 2230 for cng filling in my wagon r car.
                            i had noticed that while filling there was no sound coming at all from dispensing machine, I thought that this is might be because of low pressure. However I had paid...
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                            V
                            vinodkr
                            from Delhi, Delhi
                            Jan 22, 2021
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                            This complaint is regarding the Mismanagement of IGL Bills of PNG connection no. [protected] . IGL Started a contracted Services with BSA courier to deliver the Bills to customers but despite of delivering the Bills, each time BSA courier share a message without delivering the bill that "Address is wrong" . Each and every time same process is followed . The BSA courier don't attempted any delivery to the most of the customers . Even delivery boys are not visited the areas and pass on the misleading information that Address is wrong or no person. I have talked to the person in BSA courier but they dont have any track record of Delivery boy nor the courier tracking system is there.

                            Each and every time we have to pay the penalties of late payment to the IGL. I request to the company to have a audit trail of such consumer services, like this. Courier company Charges with IGL for Delivery services but without attempting they charge the IGL Company. Need to check how this company got the contract with such a big company like IGL . I think they dont have the delivery boys and only send these misleading messages to IGL and Customers.

                            Please take necessary action

                            Vinod Kumar
                            moible [protected]
                            Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                              K
                              karan syal
                              Jan 21, 2021
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                              Address: Kalkaji, New Delhi-110019

                              - Date: 26/06/2019
                              - Cust Id: [protected]
                              -Executive named Saurav visited for temporary disconnection.He removed the necessary things and made an invoice for INR 2831.
                              He asked my servant to pay in cash to process disconnection request.
                              We paid the complete amount in cash to the executive but still the same amount is showing O/S.
                              - Cash paid to executive shall be adjsted in my Outstanding Bill.

                              Attaching the receipt received.
                              Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
                              Jan 21, 2021
                              Updated by karan syal
                              - Date: 26/06/2019
                              - Cust Id: [protected]
                              -Executive named Saurav visited for temporary disconnection.He removed the necessary things and made an invoice for INR 2831.
                              He asked my servant to pay in cash to process disconnection request.I myself paid cash to him.
                              Could not read the complete invoice as shifting was going on.
                              We paid the complete amount in cash to the executive but still the same amount is showing O/S.
                              - Cash paid to executive shall be adjsted in my Outstanding Bill.
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                                S
                                Sharadpoddar1964
                                from Delhi, Delhi
                                Jan 19, 2021
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                                Address: E-4/7 VASANT VIHAR, NEW DELHI

                                We had applied for the gas pipe line connection long back with app no [protected]. Even after so many follow up with the area supervisor nothing is happening. The name of area supervisor is mr mukesh. He never even oick up the mobile. A very senior official of embassy of angola is staying at the premises and he is facing lot of problem in the absence of gas pipe line connection. You are hereby requested to resolve the same at the earliest.
                                Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                                  P
                                  Paru Gupta
                                  from Delhi, Delhi
                                  Jan 19, 2021
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                                  For gas pipeline supply

                                  Address: B/102 LOHIA NAGAR GHAZIABAD

                                  Daily we are request for gas pipeline on customer care number and they always said that your request under process please wait and sometimes they said to us that there is no supply in your area but in my area every house have connection please this is my humble request please look into this matter and give us connection as soon as possible my details as below;

                                  BP NO : [protected]
                                  CUSTOMER NAME: BABITA RANI GUPTA...
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                                  P
                                  payalseth46
                                  from Noida, Uttar Pradesh
                                  Jan 19, 2021
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                                  Address: Paras Tierra

                                  We were not using gas from last 7 months still have received 2 bills without ang usuage. The automatic readings are not accurate and bill generated is wrong
                                  Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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