Indraprastha Gas Limited [IGL] Complaints & Reviews

Subject:- Complaint Against Soil pile

Respected Sir,

It is to inform you that, a digging work is going on at shakar pur School Block by “khurana Engineering work” on the behalf of IGL (Indraprastha gas limited). The work is acceptable but the way is not correct. The soil pile, after digging, remained there for the last two weeks. It makes air pollution due to this it causes airborne disease. The dust enters our houses and makes our life difficult.
In this regard, we have complained so many times to “khurana engineering work”(mobile no [protected]) but in vain.
We hope from your end that you take serious notes. And as soon as possible remove soil pile from working site to ease our difficulties.
Thanking you.

Baljeet Singh Rana
S-550, School block,
shakar pur, New Delh
110092
Ph.No - [protected]

I am regular customer since long time.In 2020 I applied new meter, which was allotted no. is Itr00016863/01/19.
I am not getting correct bill according to meter .
Kindly look into matter soon.

Dear Sir/Mam,

Pls look into the matter as still connection for BP No. [protected] or CA No.[protected] not started yet. Pls support and do the needful.

Regards,
Pawan Soni
Ph: [protected]

Bp No.[protected]

Previous compliants ref : [protected] / [protected] / [protected].
My area new connection pipe line under ground work completed already and meter also installed my home, just connection to be join activated.
Same my street oppostite others connection activated they are using.
I spoked IGL line executives they told me to raise compliant.
I was raised multiple complaints no proper response received ticket requests auto closed completed without solution.
Request to you please look in to this matter.
My contact mobile no : [protected]

Dear sir gas is not coming at our home

I want to disconnect my gas connection png permanently because we are shifting our house so that's why we have to disconnect our png gas connenction.
Please take a look to this problem and i am sure you will take actions to this problem. Earlier response to disconnection problem will be appreciated. We are shifting after a week that's why i want you to disconnect my gas connection as soon as possible.

My B. P. Number is [protected] . My connection is by the name of Nitin Bhardwaj. The technicians installed the meter 15-20 days ago and at that moment they told us the connection will start in 2 days. Since then the connection hasn't started yet. From last 5 days we are in touch with local technical team . We were in touch with a technician named Ashu tiwari, he daily commits that it will be installed today and nobody comes to install it. Then he gave another technicians no. Vishal thakur and when my wife tried to contact with him and tell him about the situation he was utterly rude and misbehaved and cut the call without giving any solution. Then i went to the IGL office at CNG filling station Rohini sector 11 at met Mr. Saroj over there, he also committed that the connection will be active today noon but again nothing was done. I went to the same place today in place of Mr. Saroj i met Mr. Praveen he again gave me another number ofMr. Shravan pal, the local technician in our area. So again we are in touch with him but nothing is going forward. I am sick of being mishandled like this. I am humiliated by the careless attitude of the workers who are just passing me to contact another worker and no one is taking us seriously. We can't go to the IGL office everyday for such a small issue which can be solved in 10 minutes. Please do the needful here.

Dear sir,
I have applied for a new png connection on December 2020, inspite of png connection comes in ground floor 80 days have been passed and i am sorry to say the installation of png at my place is not done yet. I have call so many times to IGL for connection but still it is pending. Please install my connection ASAP it is going much more delay. It is really too much too poor service from IGL. If you are not able to give connection please confirm to whom I escalate it.

Kindly arrange my png connection asap.
BP Number- [protected]

Thanks and Regards,

Rajni Ranjan

Sir,
This is to inform you that from the period of 22nd May 2020 till 6th November 2020 we were not in the house for which the bills were raised as we had gone to our hometown during the lockdown period. The bill were issued against BP no [protected] inspite of non usage. I was told in a telephonic conversation that the bills would be adjusted in the future but to no avail as I am still receiving the bills and due to non payment the late fee is also being charged.

Kindly look into the matter and make necessary adjustments for the future bills as I am continuously being unnecessarily charged.

Thank You

Yours sincerely

Bishan S Bonal

My BP no. [protected], my IGL pipe connection has been disconnected permanently on 05 Mar 21, till date they did nt generate my last bill, further my security amount also strucked. I rang customer care many times but no solution found. You are requeated to resolve the issue & clear my security amount after deducting my last bill amount and send my final invoices.

This is in reference to my grievance regarding my BP No.[protected] that requires your urgent and serious attention.
As you are aware that last year our country faced a deep crisis in the economy due to Pandemic Novel Coronavirus Covid-19 of which after effects are still visible in current year.Due to the above I was stranded in some other city and could not properly attend IGL representatives and bills. Due to my absence estimated bills were raised which were later considered to be settled as per actual reading.
Kindly find below the summary of the grievance shown below: S.No. Type Invoice Date Previous Reading Closing Reading Consumed Previous Date Closing Date Amount Payable Including VAT Billed Amount Amount Paid Date of Payment Balance with IGL 1 Retail 28.04.[protected].756 3.756 24.01.2020 27.04.2020 107.2338 112.59549 197.32 197.32 29.04.2020 84.72451 2 Estimated 09.06.2020 Estimated Estimated Estimated Estimated Estimated 67.98 67.98 67.98 18.06.2020 152.70451 3 Retail 08.02.2021 227.756 228 0.244 28.04.2020 02.02.2021 6.71 7.0455 501.56 0 145.65901 TOTAL 119.64099 766.86 265.3 145.65901
My grievance: As per actual consumption of the cooking gas, the payable amount is coming out to be approx. Rs.119.64/- however the payment received by IGL is Rs.265.30/- and the billed amount is Rs.766.86/-.The three should match. This resulted in a credit balance of Rs.145.65/- with IGL for BP No.[protected].As per my understanding I have to bear only the actual consumption charges since this BP number was issued in June 2017. My payments till June 2020 were up to date including the estimated charges of that month but later I could figure out the deviation not convincing in invoices received later. I contacted customer care twice but they were unable to understand my grievance resulting in my receipt of the same invoice which compelled me to write this email.
Request you to kindly give an urgent, serious attention with humble support and consideration to my case for its earlier resolution, settlement and help me in payments on a regular basis.

Thanking you in anticipation.

Regards,
Prakhar[protected]/ [protected]

It’s been a over month since applied for the gas pipeline connection and it’s been two week now since the fitting of the pipeline only without the connection
Also there is no response from the service man appointed for the same
And no proper response from customer care
Please look into the issue.

I m not using igl gas for last 45 days but bill is continuosly high last two month i have used hardy 10 days but my bill amount is more than rs 1800
I m living alone and most of time i m not using this gas connection
I want to change my meter because meter reading is not accurate some mistakes in meter so please change meter

Dear sir i have applied for a new png connection on 20th january 2021, inspite of png connection few feets away from my home 60 days have been passed and i am sorry to say the installation of png at my place is not done yet
Kindly arrange my png connection asap
Regards
Nirmal kumari
Bp number [protected]

Hi.
I have apply connection 3 year before. but not connect . meter already have. my BP NO. [protected]. SEWAK PARK NEW DELHI. 110059.
I have many time call Mr.. Dhiraj . his no [protected]. but He did not pick my phone. he is ste Engg. From IGL. Please Install my connection.

And I have Done all Payment.

I have paid all the past dues still they have provided me a bill by their own way of fraud on November all the dues were cleared in addition to the installation charges remaining. In Feb January's bill was paid in march they provide me again a bill which I tell them to rectify but they again provide me a bill from October which is of 192 days.
As worked with s.f.i.o there used be many frauds like this one so I raised the issue.

I am resident of 341/18/8 Shalimar Park Extn, Bhola Nath Nagar, Shahdara, Delhi-110032 having gas connection: [protected]/05. My neighbours bribed one of the IGL gas employee and helped them taking their gas connection post disconnecting mine without my consent. When I asked him to explain the reason for the same. He misbehaved with me. I am disclosing the corrupt IGL gas Employee details below. Kindly take strict action against the authority:
Name: Vinay Mishra
Contact No.: [protected]

Respected sir,
Igl mechanic had made the connection at the wrong place here, which caused a hole in the water pipeline.I also put a([protected]) complaint in customer care, but anyone mechanic not came here, please transfer the Igl meter by sending the mechanic.

Hello Sir, My name is Siddharth Saxena. I live in West Jyoti Nagar Enclave, Loni Road, Shahdara, Delhi-94. Sir, I want to complaint for installation of gas pipeline in the ground. Sir the installation is pending from last 9-10 months. Everytime a new contactor comes and leave the work in between and left. This is going from many months. Few months back i recieved from your department for the enquiry whether the pipes are installed in the ground i told that no the pipes are not installed then the person said in the documents it is said the work is done the work is not done so that the work has started but the contractor leave the in between left. so sir please the see this issue very seriously and try to issue urgently because we facing problems created by digging of the roads which are left open. So sir try to solve this immediately.

I would like to share that i have paid excess amount to your organisation. i have paid total of Rs. 16190.80 and still you are asking security money which i have been told that was only 6000/- in each of Rs 500/- for twelve months. if like this then i have already paid such why every time each bill was asking for security. you are requested kindly verify the same details and do the needful
PAID ON 23/8/19 500 QAM[protected]
PAID ON 16/12/19 500 RAM[protected]
PAID ON 16/12/19 500 RAM[protected]
PAID ON 18/4/20 500 SAM[protected]
PAID ON 20/6/20 500 SAM[protected]
PAID ON 17/9/206826 [protected]
PAID ON 22/12/20 3496.39 VHN[protected]
PAID ON 22/02/211672.93 VAE[protected]
PAID ON 13/03/21 1695.88 VAE[protected]