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Indraprastha Gas Limited [IGL] Complaints & Reviews

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Updated: Aug 2, 2026
Complaints 1776
Resolved
181
Unresolved
1595
So far, so good. Indraprastha Gas Limited [IGL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indraprastha Gas Limited [IGL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Indraprastha Gas Limited [IGL] reviews & complaints page 34

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S
Swamy Chinmay
Mar 13, 2021
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Address: Diamond Square CGHS Ltd. Flat No - 275, Plot No - 13A, Sec - 6, Dwarka, New Delhi - 110075

Hi Sir/Madam,
I've called the executive to change the pipeline but they have 10 days late so we've not gone for any modification... and they have charged Rs. 1464 as Service Charge Bill is enclosed with this complaint.
They have mentioned my BP Number with wrong address and customer sign also does not belong to us.
Two executives came to my home for checking the same also and they talked to customer care also for not happening any modification at my home but till now this issue has ot got resolved. I'm in touch with IGL customer Care from last November. They reply every time that they have sent the same to concern department but not getting any reply from them.
Pls. look into the matter on urgent basis.. I'm getting mentally harassed now.

Regards,

Swamy
Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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    irwintoppo
    Mar 12, 2021
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    I had submitted Rs 6000/- to start the png connection in government quarter which I was holding 6 month back . After vacating the quarter I came to know that it is Rs. 1000/- to start the connection for government quarter. I wrote several emails and submitted all the documents asked by the customer care however, even after more that 6 months no refund has been initiated instead customer care keep on giving some excuse . Copy of email is attached .
    Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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      K
      kawaljeet_singh409
      from Delhi, Delhi
      Mar 11, 2021
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      Address: r/o 409 Guru Ram Dass Nagar, St. no.-4, Laxmi Nagar, Delhi-110092,

      Dear Sir / Madam

      My CA Number[protected] & BP Number [protected],

      I would like request to you, kindly re-Installed meter location in same Home Address.

      because pipe line fitter had installed meter different place and connection provider made a point in differ location as per them own comfort.

      I would request to you kindly transfer the case to project Department, they will reslove the issue as dicussed with field Engineer. he is asking this will be Free of cost.

      Rest of people are demanding the money to shifted the point of connection.

      provide us new Meter also becoz that time they installed old meter which is already used..

      Check and reslove on urgent basis.
      Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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        R
        Rahul dhyani
        from Noida, Uttar Pradesh
        Mar 10, 2021
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        Resolved

        Hi team,
        from 1 jan to 31 feb need hardcopy of gas piped line bill .please share on ebill copy with hard copy of my bill. As mostly time bills are not received and I need to chase up for the same. And also no meter readings have been checked by your executive team side from the past 2 months in 2021?kindly share bill hard copy and soft copy as soon as possible.
        thanks
        rahul dhyani
        Apr 3, 2021
        Complaint marked as Resolved 
        Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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          V
          vaditya92
          Mar 10, 2021
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          I had applied for a new connection on 8th Feb 2021. As per the guidelines, the feasibility check has to be done within 21 days. It has been more than that and still, no one from the project team has contacted me. I keep calling their customer care number and they keep giving the same reason that the issue has been escalated to the project team. People in my building use PNG so there is no reason for extending the feasibility check. Still, they are delaying the process so much.
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            P
            Pramod1465
            Mar 10, 2021
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            Address: Ghaziabad

            Ref BP # [protected], its been almost 3 months but connection still not done.Complained recorded through your call center but nothing moves.

            can someone senior please look into it ...
            Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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              B
              brij kishore mehto
              Mar 10, 2021
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              Address: H.NO.43 G FLOOR LANCERS ROAD TIMARPUR NEW DELHI 110054

              I have all my documents and check deposited the
              hand office 01 mar 2021 but my new connection is not workig yat ?

              name .Brij kishore mehto
              phone.No.[protected]
              dd.No.000087
              Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                A
                Akoo
                Mar 9, 2021
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                Sir/madam,
                This is to inform you that i have been constructing my house ...while construction the pipline was coming inside my boundary.
                Please remove the pipeline inside my boundary line..and kindly help me at the earliest!
                Thankyou
                Rajesh kumari
                [protected]
                Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                  A
                  Aashi.saumya
                  Mar 9, 2021
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                  BP[protected].
                  For past 2 months we have been complaining and following up on the gas connection but we have received no response from IGL. Service request no. is [protected]. All the formalities have been completed now, which were again a issue earlier and we had to take the matter to social media.
                  Our neighbours got it fixed in a week. Why is it taking them so much time ??? Why is anybody not reverting back ?
                  Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                    S
                    Spg1969
                    Mar 8, 2021
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                    Address: A-63/B Ground Floor Gurudwara Road Mohan Garden, Uttam Nagar

                    This is to inform you that from last six month i always complaint about IGL pipe line connection which is not installed from out side. Every thing done inside the house i.g pipeline & meter installation. But the out side connection is still pending. I inform the project team also but they are least bother to resolve the issue.
                    So I request you to please resolve the issue on priority basis.
                    B.P No [protected]
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                      P
                      Poonam3123
                      from Bengaluru, Karnataka
                      Mar 4, 2021
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                      We have submitted our request for temporary uninstallation of our IGL gas pipe line under our BP NO. [protected]. We got the no. of your person named Raju (Mob: +91 [protected]). We called him up but he said as he has not got the salary for last month from his contractor so he will not come. He said jab hamara man karega tab aaenge warna nhi aaenge.
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                        4
                        4000989192
                        from Delhi, Delhi
                        Mar 4, 2021
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                        Address: Delhi , Chatterpur Extension, Durga Ashram marg, A1,ShriramAppartment,Flat.no,B1,

                        Dear sir,
                        With reference of above subject matter along with 16 connections completed with meter last 18 month, your executive project team visited in more time on my premises but TF continuity is still pending, we all are not.avail this facility due to TF,
                        So, kindly resolve this issue ASAP

                        Thanks for your appropriate action
                        DINESH MANI TRIPATHI
                        Mo.[protected]
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                          A
                          a15pharma
                          from Noida, Uttar Pradesh
                          Mar 3, 2021
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                          Address: A-15, 88 I.P.Extn, Patparganj, Delhi -110092

                          I have applied for New connection vide BP no. [protected], but unable to upload documents as feasibility report not submitted by office. I have made more then 50 calls since last 4-6 week but all in vein..

                          PNG line is already there in society.

                          CA Somesh Jain
                          [protected]
                          Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                            R
                            Rajesh_Rana
                            Mar 3, 2021
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                            Address: B11-108 eco village

                            My B P number is [protected]. They have installed Meter Number : ITR00258422/09/20 on 24 jan. Meter connection no is [protected]

                            But still waiting for gas connection, after meter installation, i didnt get gas connection. Support is not good they generate compliant no and then resolve after few hrs without doing anything.
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                              S
                              SomIGL
                              from Ghumarwin, Himachal Pradesh
                              Mar 2, 2021
                              Resolved
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                              Resolved

                              Address: New Delhi

                              Dear team IGL,

                              I have applied for a new IGL connection for my flat. (our building already has IGL connection, including my flats below me)

                              I filled out the form, there was a popup that says, a link will be sent to email for verification, but it never came. I filled the form once more, still didn't receive it. I called the customer care, and there isn't any details.

                              So I request you to solve the issue, and provide the BP number and and start the process.

                              BP- for Userid SomIGL
                              Mar 3, 2021
                              Complaint marked as Resolved 
                              Not from here, but after repeated calls. they did
                              Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
                              Mar 02, 2021
                              Updated by SomIGL                               Its for IGL Delhi
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                                P
                                prashantkr2002
                                from New Delhi, Delhi
                                Mar 1, 2021
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                                Address: GaurSaundaryam, Greater Noida West, Uttar Pradesh

                                Please change the society name from :

                                Current : GAUR SAUNDRAYAM
                                Correction : GAUR SAUNDARAYAM

                                The previous IGL service ticket opened for this was : [protected] that got closed. They mentioned that they can't changed as this is drop down in their system.

                                This needs to be corrected as we have to submit IGL bill as address proof and it requires to match accordingly.

                                Thanks,
                                Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
                                Mar 02, 2021
                                Updated by prashantkr2002                                 It Should be GAUR SAUNDARYAM
                                Mar 05, 2021
                                Updated by prashantkr2002                                 Previous Service Ticket got closed : New [protected] opened on 5th March 2021
                                Mar 08, 2021
                                Updated by prashantkr2002                                 Again Service Request No [protected] generated for G/I DOM General Information has been resolved, but the issue exists so opening a new request [protected].
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                                  M
                                  Mehul Sudhanshu Jain
                                  from New Delhi, Delhi
                                  Mar 1, 2021
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                                  Address: j-133,ashok vihar,phase-1

                                  Our neighbors have put the pope line connection through our wall without informing us and without having permission from us. I want this complaint to be raised as early as possible as we want to get new gas pipeline connection in our house . Kindly remove this as early as possible 🙏
                                  Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                                    M
                                    Mehul Sudhanshu Jain
                                    from New Delhi, Delhi
                                    Mar 1, 2021
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                                    Address: j-133,ashok vihar,phase-1

                                    The neighbors have placed the pipe line connection without our permission on our wall. And that is not allowed to put the connection of pipeline of others from our wall. So kindly remove it as early as possible
                                    Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                                      S
                                      sanjeev_chakravorty
                                      from New Delhi, Delhi
                                      Feb 26, 2021
                                      Resolved
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                                      Resolved

                                      I am Annapurna Devi a senior citizen with igl bp no. [protected].
                                      My igl gas connection was temporary disconnected in Dec20 by igl as per my need due to my house renovation. During disconnection my appliance valve taken by igl control room person. Then I called for restoration on 12th Feb 21 but appliance valve was not connected. Now I need immediate restoration of my application valve & rubber pipe with gas stove. I have already made complaint for the same but control room person not coming. I am residing alone & unable to cook any food for me since many days due to no gas restoration. Please send control room person with appliance valve & rubber pipe today ASAP & confirm.
                                      Thanks & Regards,
                                      Annapurna Devi
                                      L 60 B, Saket, New Delhi 17
                                      M-[protected]
                                      Dec 22, 2021
                                      Complaint marked as Resolved 
                                      resolved
                                      Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                                        R
                                        Richa tomar
                                        Feb 25, 2021
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                                        Address: delhi

                                        My igl gas connection is disconnected but I m not being able get my NOC your service man are not responding properly i have visited your office at RK puram and waited there for many hours but my problem didn't get resolved, i want my Noc by 26 Feb
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