Indraprastha Gas Limited [IGL] Complaints & Reviews

I have applied for disconnection of my igl gas connection as I have shifted my house but your company's staff is not responding properly, I contacted the staff members 2 days ago waited at the RK Puram office for many hours but nothing happened, I have to get it disconnected by 26 Feb, please respond
My BP no. is [protected]

The installation team visited my premises yesterday and demanded money for carrying out the functions. When I refused to pay any additional amount, , they abandoned the work and walked out.
The team before visiting also demanded money to which I blantantly refused, they yet again persisted on paying additional amount after reaching my home.

I tried to make a video of their antics, they further started misbehaving. Strict action be taken against such people.

I received a Bill which has an amount of INR 2771.23 over and above the Bill. When I enquired about the same with the customer service they told me that due to mismatch in the billing amount starting November 2019 till October 2020 the amount got accumulated to 2771.23.

I am not sure why this has happened because the bill generates only after the meter reading was taken by a staff member of the billing team.

BP No. [protected].
Applied for new connection in 2020.
Documents verified in October 2020
Made SEVERAL requests at customer care, till date connection not provided, nor my complaints being forwarded to senior officials.

It's been two months that I applied for an IGL connection, all paperwork done the 6000 cheques I gave to IGL has also been cleared but still waiting for connection installation. IGL people every time saying we will come at 10 Am and never came. I just want to know how much time will take for connection installation. I am not expecting this much bad service of IGL. I am facing this issue in the initial phase. The best part for IGL people is they are not at all responding.

I have placed the new connection request for pipeline gas at my address flat no. 14, maitri appartment, block a3, paschim vihar, delhi 110063
The contractor staff came at my residence at 3 p.m. on 13th feb 2021 to install the connection. Following happened after that
1. I asked him to pls wait for 15-20 min as my wife was cooking food in the kitchen for my small Kid. He left for another place - the contractor staff said i asked him to wait for 1 hr which is not true
2. Staff again came at 5 p.m. and took the measurement and then left to work for another place - he was not willing to install the connection on same day
3. I enquired about delay and i got the reply from contractor and other staff that some material was not available and hence the staff left - this is not true as when the staff came back at 7 p.m., he told me that he went for another complaint in between
4. The contractor staff misbehaved with me - he was not ready to wear mask, not ready to remove his shoes even when i offered my shoes to him, he threatened me that i will not come now for rhis connection and ab karwa ke dikha do ye kaam
5. Actually it was planned and decided by the staff that he will not install the connection the same day and both contractor and staff was continuously telling lie to us
Pls take strict action against the contractor and staff as nobody has the authority to misbehave with customer

[protected]

Gas pipeline not connected to main line since last 3months.
They ask for cheque on the very first day while applying for connection but they literally left the customer hopeless with no option.As he have already paid he can't apply for any other gas connection till he received refund.We have called customer care many times but nothing happend.I hope this platform be helpful and IGL people look after our problem we are facing and take immediate action.
HNo 206 2 nd floor
Sector 1 Vaishali ghaziabad

Respected sir
I m working in sardha company igl operator of bajaj motor ghazyabad
Sir hum logo Ka Diwali Ka bonus nhi mill Ra hum puchta ha too bol data ha igl bonus Ka pasa nhi da Rahi or Diwali pa milna vala shopping voucher bhe nhi dia ab tak 22 month Ka bonus pending ha contractor her month bol data ha or data nhi ha
Dress bhe ek bar he Mili ha 2 sal phala or machine saf krna Ka cotton bhe time pa nhi milta
Or selery bhe late milti ha vo bhe bhot jyda cal Kr na pa
Sir hum log bhot Prasan ha
Vikas or Sunil Nam Ka ladka huma supervisor ha
Sardha company gurugram
Or sir hum logo ko selery 14282 rs mill Rahi ha 2 sal ho gai ek pasa bhe nhi bhadya
Sir plz aap humara balance clear krva do

Thanku sir
My contact number
[protected]
[protected]
Gaurav Kumar bamal
Operator of bajaj motor ghazyabad
Control room Govindprum ghazyabad

AC no.28 Hari Nagar m connection work thik nh ho rha na lup thik se lga the h na he ghadde pure kar rhe h thekedar ki payment roko aap or hume work order do

Igl people come and done the connection. now i am not using igl gas. one month before my neighbors created objection.
i have complaint to improper installation igl. customer care told us complaint for modification igl connection and they demanding modification charge. there is no any fault from end. kindly revisit our site .i have attached back side of house image.

kindly resolved the issue.

This to inform you that I had applied Four Connections at my Residence, Two in the name of Mahesh Kumar Sandilya & Two in the name of Deepak Kumar Sandilya, but we are receiving bills for three connections in the name of Deepak Kumar Sandilya.
I got more than 150 Calls during last one year & I told them everything every time, but the problem is not sorted out.

Query of your employees are below:
1. Have you got the connection.
2. Should I send the Plumber.
3. Fitting is done or not.
4. Gas Challu ho gayi kaya.

I am fed up of all these type of phone calls from your outsourced employees.

Out of four connections I got three BP Numbers & those are all in my Brothers name Deepak Kumar Sandilya, though he has applied for Two Connections. I am sharing BP numbers for your ready reference :
1. [protected]
2. [protected]
3. [protected]

Out of 4 connections Two are operational.

You are requested to please depute some senior person to resolve this issue as it is pending since long.

Waiting for your early response.

Mahesh Kumar Sandilya

Sir, my BP No. [protected] pipeline and metre installed last month but gas not supplied and sir many time request for local customers care center but no response till now so please kindly start my gas connection sooner

Thankingg sir
Manoj Kumar H. No. 176 phase 2 Surrender Nagar, MuzaffarNagar (UP) pin 251001
Mob no [protected]

Dear Sir/Madam,
I would like to draw your kind attention to unattended Service Request No [protected], for which numerous phone calls (more than 100calls) have been made, but have not received any positive response so far.
We have contacted IGL personnel @ mobile numbers, [protected], [protected].
They are not responding to any phone calls, as they were asking Rs 800/ for 2 .5metre pipe towards activation of GAS Line.
We bought pipe on our own for INR 200 and since then there is no response from them.

We want to do the installation at earliest.

Best Regards
MOb: [protected]

Inpropration new connection

Gas switch not working.

Dear sir,
This is to inform you that my PNG BP No [protected] and my Residence No is B-8, Ruby Enclave, SF-04, SLF VED VIHAR, Near CSS Royal Garden, Loni UP. The problem is that during 1 month pipe line gas supply is not running smoothly in the top floor. Everyday at morning 8.00 AM to 9.00 AM gas supply stopped and at night fro 8.00 PM to 9.00 PM. I have already complaint by phone and somebody came to my residence and told gas pressure is low and assured me to solve the problem. But till this date the same thing is happening. I request you to solve the problem at the earliest.

With rergards,

Dhrubesh Kr Mukherjee
Husband of Purnima Mukherjee

Dear Sir/ Madam
I had applied for a PNG connection in the month of October 2020. I had submitted the required documents and paid the demanded fees. There after feasibility was also approved by the concerned authority in the month of October 2020 but the PNG connection is not provided to me till date. Please look into the matter and do the needful
Regards
ANURADHA
PH. [protected]

Dear Team,

My Flat number F-803, Ajnara le Garden, Sector 16B, Greater Noida west. has meter number. I have meter number [protected] & BP
no. [protected] bust still connection not started i have initiated multiple mails for KYC with all documents.

Please resolve.

This is to inform you that merer reader Mr. SANJAY contact no. [protected] is not performing his duty to take merer reading from home for the last 2 years, department too have some connection jn this regard as inspite of so many complaibts from my side no any action is being tajen against him. Each and every month he requests for meter reading, failing which we have to face difficulty by getting lumpsum IGL bill. Plz. Do the needful and inform the undersigned positively.
Thanks and regards
Surinder singh malik
[protected]

This complaint is regarding the Mismanagement of IGL Bills of PNG connection no. [protected] . IGL Started a contracted Services with BSA courier to deliver the Bills to customers but despite of delivering the Bills, each time BSA courier share a message without delivering the bill that "Address is wrong" . Each and every time same process is followed . The BSA courier don't attempted any delivery to the most of the customers . Even delivery boys are not visited the areas and pass on the misleading information that Address is wrong or no person. I have talked to the person in BSA courier but they dont have any track record of Delivery boy nor the courier tracking system is there.

Each and every time we have to pay the penalties of late payment to the IGL. I request to the company to have a audit trail of such consumer services, like this. Courier company Charges with IGL for Delivery services but without attempting they charge the IGL Company. Need to check how this company got the contract with such a big company like IGL . I think they dont have the delivery boys and only send these misleading messages to IGL and Customers.

Please take necessary action

Vinod Kumar
moible [protected]