Indraprastha Gas Limited [IGL] Complaints & Reviews

We following with your IGL team for last 10 days for installation of IGL meter at my residence E-1305, Fusion homes. after a much tried when I cough your installation engineer at my residence, now found that the meter not connected with main IGL pipe. The installation guyed and your local office : [protected] said that same is not their scope and it need to complained to Igl

please do the needful urgently to install the connection...

Since Feb 2020 when I requested to start the gas line&within 7days it was not done&I left to kolkata return on 25.11.20 since that day my request to start the gas line is pending with customercare service, and not yet started inspite of my several request to customer care, today is fifth day, in this way I donot like to have gas conection in igl.
If my gas connection is not being started within 2 days I would like to disconnect from igl, Pl let me know the process to disconnect from igl, & I may go to customer court to complaint for my harassment.
My name is Manoj Shanker Singh & my Registered Mob is [protected]
I am staying in Gaur Atulyam G block unit 2052 Sec Omicron 1
Greater Noida, 201310.
Pl stop harassing me & do needful as earliest.

We wish to inform you that all are dues are paid. Kindly disconnect the pipeline services of the below mentioned address.

Kindly do the needful at the earliest.

Thanks & Regards

Urmila P. Kumar

This is to inform you that since last 3 months back your technical team Dig the holes in backside of our apartment for some maintenance workbut it is still open and nobody come to fill the Dig Holes so I request you to kindly look into the matter and do the needful.

DAN SINGH DASILA
MOBILE NO - [protected]
FLAT NO - 93
SECTOR 17, POCKET A, PHASE II, DWARKA, NEW DELHI - 110078

A new connection request was made on 20th October 2020, but no progress made since last 40 days
Request No: [protected]

Dear sir
This is to inform you that I applied for a IGL connection BP No.[protected] last year. so, meter and all have been installed. But from last two year no one has come and started our IGL gas connection, I have been calling customer care for the last two year and haven't received any revert from your end. I am paying my emi's on time then why my supply has not started yet.
Kindly look into this matter and resolve it.

My IGL PNG connection BP no. is [protected]

In my current monthly bill, Additional Consumption Security Deposit charges are added of Rs.1000/-. When I called the IGL center, they said that you need to pay this amount as an extra security deposit because your last year monthly average bill is more than Rs.1500/-.

I have paid all the bills generated by IGL on time since the inception of the connection and I have...

I had tried to pay my current bill (Rs. 676.37) for domestic gas consumption through IGL website under Electronic Payment by adopting all steps correctly many times. OTP was also added every time but at the end click, I got Transaction Failed notice every time. I tried 2 different bank's CREDIT CARDS (SBI & Indian Bank). But I failed & every time Transaction Failure notices were received. Given below are details of one such failure notice for you perusal:
1. Payment ID: VSM[protected]
2.REASON: Invalid Credential
I'm a senior citizen & don't want to take any risk of Corona by stepping out to submit bill by cheque. So I very humbly request to please help me to pay the bill.
I'm unable to attach the screen shot as it is on my mobile & I'm not tech savvy lady.
Look forward for HELP.
Thanks in anticipation

Refer to BP no. [protected].No action has been taken and connection not provided inspite of Gas line alredy there and have one connection. This is for second connection.Please expediate.

I want to say that my igl connection BP no.[protected] Disconnect without any notice at 22.8.20.also not difalter. I complaint many times to all as control room customer care etc. Nobody help me. But send farji bill and do remainder for payment. So I am very upset and want to take legal action. So again I pray for connect my connection as soon as.

I had requested for the new connection at my place which is located in a society wherein IGL connection is already there in the society. I have applied for the connection and the feasibility study had been conducted and it’s been more than 1 month there is no action. I have been following up with one Sandhya mob no.[protected] at the customer care for the last one month but every day she would tell that she will call back after checking but I have never received a call back. The IGL executive had collected the cheque for ₹6, 000 on Oct 22nd and this cheque is yet to be banked. I was asked to write a letter asking for follow up for my connection on Oct 29 by this lady called Sandhya but nothing happened after that despite regular follow-ups almost on a daily basis. Can someone senior look into the issue and resolve the same ASAP as I need to move to my new place in next 2-3 days. Thanks

Dear Sir,

Meter installed but till the time connection not started. i have already make complete payment of meter as well.
when the connection will start. i called to customer service but didnt get any proper response.

kindly revert.

This is regarding the delay in installing a new domestic IGL PNG connection. My BP number is [protected]. I did the payment on[protected]. So it's been more than 2 months doing follow up with IGL but no progress has been made. I am a R/O s 311a, school block, shakarpur, delhi 110092. Owner and IGL connection applicant name is smt. shakuntla devi. Please look into this matter and do the needful.

Thanks!
shakuntla devi
[protected]
[protected]@gmail.com

Applied for new IGL domestic connection vide BP no. [protected] and despite long time and several requests, no connection is installed till date. Kindly look into it and get it installed.

As subjected there is wrong address in record of IGL, so as i am not getting any physically bill.The correct Address is as below

House no 20/4, Ground Floor(North Facing)
Indira vikas colony, Opposite Nirankari Senior Secondary school DElhi-110009
Business Partner no [protected]

Dear sir,

my bp no is [protected] registerd on Mr Jalam singh, i want a temporary disconnection of pipeline we are doing some renovation in our house, kindly disconnect our connection for some time .

Sir,

My BP No. is [protected] and since installation of pipe line in my house on 27th of Oct 2020 I continuously lodge my complaint but till now no body is attending it.

I request you please resolve my problem and reinstall the pipe line in proper way.

Thanking you
--


A K Singh Shrinet, Delhi
Mob. [protected] / [protected]
[protected]@gmail.com

The app stops and frezes at Billdesk selection...

It seems that pipe is damaged need to replace the pipe

सेवा में
महाप्रबंधक इंद्रप्रस्थ गैस लिमिटेड
महोदय
निवेदन यह कि गाजियाबाद से बुलदशहर राष्ट्रीय राजमार्ग पर गांव आनन्द पुर मोड़ थाना दादरी जनपद गौतमबुद्ध नगर पर ईस्टर्न पेरिफेरल हाईवे के पास आईजीएल गैस कम्पनी का सीएनजी पम्प करीब दो माह से चालू हुआ है यहां के सैल्समैन न तो कम्पनी की निर्धरित वर्दी नहीं पहनते हैं उपभौक्ता से नकद के नाम पर खुले पेसे दबंगता से वसूलते हैं ।आनलाईन भुगतान करने में बहानेबाजी करते हैं, शिकायत पुस्तिका उपभोक्ताओ के मांगने पर नहीं देते हैं कम्पनी के नियमानुसार को कोई सूचना पट्ट तक नहीं लगा रखा है जिस पर प्रशासनिक, कम्पनियों के नाम, पद, मौबाईल न0लिखना अनिवार्यतः होता है ।दिनांक 30/10/2020समय करीब 11:35बजे दिन में 346.50 रुपये मात्र की गैस खरीदी थी जिसका भुगतान काफी बहस के मेरे द्वारा आनलाईन किया। जिसकी‌ रसीद पर किरन फिलिंग स्टेशन hdfc अंकित है । तथा कोई रसीद बिल के रूप में नहीं दी गई ।यहां खुलेआम उपभोक्तोओ से अवैध‌ वसूली तो करते ही हैं जागरुक ग्राहकों को आई जी एल कम्पनी खाते की रसीद न देकर दूसरे पेट्रोल‌पम्प की प्राप्ति फर्जी देना गम्भीर अपराध बनता है ।खरीदी गैस का बिल‌ न देना तो आम बात है।
किरन फिलिंग स्टेशन कि रसीद साथ में संलग्न है आज दिनांक 3/11/2020 को यहां से गैस खरीदने पर नकद की मांग की एक रुपये से कम बचे पैसे वसूलने के उद्देश्य से ये आनलाईन भुगतान लेने में आनाकानी कर नकद भुगतान का दबंगता से दवाब बनाते हैं मेरे पास नकद पैसे नहीं थे तो आज मौबाईल न0-[protected]राहुल शर्मा के नाम फोन पे से 352रुपये का भुगतान देने को विवश किया। बिल मांगने पर दूर्वयवहार, अपशब्दों का प्रयोग कर भविष्य में यहां सी एन‌जी गैस न लेने की चेतावनी दी
महोदय से निवेदन है कि उक्त प्रकरण की जांच कराकर इसके विरूद्ध अवैध‌वसूली करने, दूसरे पेट्रैलपम्प के खाते में पैसा लेने, उपभोक्ताओं से अभद्र व्यवहार करने आदि के अपराध में कार्यवाही
और मुकदमा दर्ज कराने की कृपा करें।
भवदीय
अरुण कुमार [protected]
प्रतिलिप-1- जिलाधिकारी जनपद गोतंबुधनगर।
2-जिला वाणिज्य कर अधिकारी गौतमबुद्ध नगर
3-जिला पूर्ति अधिकारी जनपद गौतमबुद्ध नगर
दिनाक3/11/2020