Indraprastha Gas Limited [IGL] Complaints & Reviews

- Date: 26/06/2019
- Cust Id: [protected]
-Executive named Saurav visited for temporary disconnection.He removed the necessary things and made an invoice for INR 2831.
He asked my servant to pay in cash to process disconnection request.
We paid the complete amount in cash to the executive but still the same amount is showing O/S.
- Cash paid to executive shall be adjsted in my Outstanding Bill.

Attaching the receipt received.

We had applied for the gas pipe line connection long back with app no [protected]. Even after so many follow up with the area supervisor nothing is happening. The name of area supervisor is mr mukesh. He never even oick up the mobile. A very senior official of embassy of angola is staying at the premises and he is facing lot of problem in the absence of gas pipe line connection. You are hereby requested to resolve the same at the earliest.

We were not using gas from last 7 months still have received 2 bills without ang usuage. The automatic readings are not accurate and bill generated is wrong

Gas Connection pipeline supply is not good. we are getting slow of
supply. Cooking is not working at all. Even not able to cook the foods. please do the needful.

CA: [protected]

Our igl meter at saya Zion, GC-1, Greater noida west was installed in Dec 2018.

My BP#[protected]
My registered email id: jhadramarnath&gmail.com

There was a leakage in the pipe. Upon high bill in the 1st month itself although we made payment. We requested IGL team to visit and Check the issue. The team visited on 20th July 2019 and they figured out the leakage and created a leakage sheet and clearly mentioned that 416 units that are showing is because of leakage. We don’t stay in the apartment . Hence, usage is very low. After verifying by IGL, no corrections were made on unit consumed in the bill and we kept getting abrupt bills since then . We have been informing igl to clear those unit from the bill so that we can pay the correct amount. Nothing happened. It’s 2021 and the issue still persists. Customer care always says that we shall correct and no correction happens .

I request igl team to help on waiving the 416 unit issue that happened because of leakage .

Please note : I have complaint and maintenance report to show the proof . I could not attach the proof because my photo is 2.4 MB and there is a limitation of 32 MB file

IGL installed process completed, meter also installed one year back but not turn up for Gas connection. Called me several time ans told to pay money for connection and fitting. Is this IGL working?
Take your meter back if not gas connection?

Sir

My BP Number: [protected] had applied for new connection more than 90 days since than following up regularly over mail and Toll Free but only assurance was given that next 2-3 days work will be done but no work started, 5-6 times visit done by IGL side and every time it was told from next day work will be stated but again same issue.
I have even registered high priority ticket for which ticket number: [protected] but no one is responsible to fix it

I have all mail chain which i am following up with IGL

Kindly push to fix it
Thanks and Regards

Narender Yadav
MOb:[protected]
Email: [protected]@gmail.com

I am really sorry to say that services rendered by their customer care team and technical team is really pathetic.

I am doing the follow up in regard to my connection from last one year and no one willing to action it. They are really rude and just simply disconnect the call by saying that we have escalated your case and will revert to me once get the response.

I have send out the mail to their concerned team also but no response from last 9 month.

I would say really poor management of their side.

Regards,
Hanish
[protected]

Hi this is adv Sachin kashyap, I am living in 156b g block lajpat nagar sahibabad Ghaziabad up 201005.
Few days back some people workers of igl came at my society for digging gass pipe line connection and they have been dig huge digs and holes in my society and till now those holes have not been filled properly, because of this we people are facing somany problems for example:water clogging, child safety issues, mosquito diseases and car parking issues, so please fill them properly as because it had been done by igl workers so it is their duty to fill these holes properly at that time.
This is my humble request to do the needful as soon as possible.

Address 54/2 OLD RAJINDER NAGAR NEW DELHI Behind Roxy Dry Cleaner No gas from 11.30.AM
BP No [protected]

I had applied for IGL connection my CA No. is[protected], BP No. is[protected], Connection in the name of Naresh Kumar Gupta ([protected]). I has faced a very bitter experience in terms of poor services given by concerned Team. They had dig a big hole in front of my house for fitting of pipeline last two weeks and I am regularly follow up either to complete the connection of pipeline or refill the hole & also fills the complaint through Toll free number but unfortunately no response was received, Really I am facing very inconvenience as a very big hole in front of my house & also tresspassers are regularly complaining. Needs support for my problem, I am also attaching the pics of hole for your reference.

It has been more than a week since I've applied and paid the security deposit, But No one took the action. I've also tried calling consumer number and talk to agents but no one take the action.
Kindly take my request and provide me the connection asap

We raised the request for activation on 7th of nov and till date we do not have any resolution. The representative came for the activation however stated that the gas regulator needs to be replaced and since then its pending. Customer care guys keep saying they are raising the complaint but nothing happens after that . We have been struggling for the past two months.

Dear IGL,

Your customer care person Mr. Rakesh Kumar has given me wrong information. And he is not cooperative person and he is not suitable for Customer Care department as per me. I am very fedup with him and very angry so I shouted him which was wrong but what I could do when customer care is not listening my issue.
The conversation had been done with IGL customer care staff Rakesh Kumar on 26.12.2020, 14:04.

My BP number is [protected].

I have applied three connection at my home few months before and three and four different person call me and visit on address and finally my father discussed regarding hoe to install pipe line but next day other person visit my address and I confirm by him you are same person as per him yes but this person is other one he fitted the pipeline as my confirm but in the evening my father come and he told me I am already discussed with person for installation and he order to remove pipeline and after some day I received call from [protected] I am visit at your address for pipeline fitting but he provide me other number and he told me please give justification why you remove pipline. but he is argue with me . please check and call [protected]

I have applied for IGL connection at my flat at D1/116 Dwarkadhish Apartments, Sector-24, Dharuheda in January, 2020 and allotted BP No. on 10th of January, 2020. I have submitted all the required documents along with the cheque of Rs. 5000/- in January only for the connection. After three months I checked with IGL about the status but it was told that it will take some time due to COVID pandemic. In June when I again enquired it was told to me that I have to again provide them the cheque of Rs. 5000/- as they are not finding it in their records. I again provided the cheque and got assurance that the connection will be done within 90 days as per the procedure after clearance of the cheque. Cheque got cleared on time but till date I am fighting with IGL team to get the connection. Meter installed in the month of September, 20. On 25th November, 20 I again paid Rs. 1000/- through their website as directed by some IGL executive to get the connection. It was told to me by the executive that connection will definitely be done and gas line will be activated within a week. Now December is also going to an end and I am still chasing with the IGL people. I am pissed off with this type of working and behaviour of IGL .

I applied for a gas connection in the month of January and till date I have not received the connection. I keep following up with your customer care team regarding this delay and they keep on providing me with one or the other date for the meter installation. I have talked to so many executives and manager also. They ensure that the matter will be resolved soon but nothing has happened till nowAs you can see that now it is almost an year and its high time now so l would kindly request you to please do the needful at your end at the earliest.

We want to shift the IGL gas meter from one side to other side in the same kitchen. Please assist

Name: Balwant Singh Rautela
Mob: [protected]
Email: [protected]@yahoo.com

Inspite of repeated complaints to the IGL Complaint cell, the customer care does not take any corrective action except sending an email your complaint has been closed.

Please provide me the address/email, where I can escalate the issues for resolution in respect of BP No. [protected]

Hi Team,
Customer ID [protected], name of Ruchita Trehan
Please replace gas pipe at earliesr