Indraprastha Gas Limited [IGL] Complaints & Reviews

I have raised 2 complaints ([protected] and [protected]) and calling customer service everyday but only receiving response to wait till someone contacts me. And no one is contacting me to resolve the issue.

Dear Sir
I am resident of Swastik Kunj Apartments in Sector 13, Rohini, Delhi 110085 and my apartment number are 255. I am bringing the following to the notice of the CMD of IGL and he will be personally responsible in case of any mishappening in the Society as the maintenance staff never solved any problem of the society flats.
Six months back there was a leakage of gas pipe of my neighbor and despite of repeated complaints no one has turned to rectify the faults. The possibility of fire in the flats cannot be ruled out.
In the Apartments we are using the hard water also and the pipes are 25 years old. Due to severe salt contents in the water passing through the pipes, many of the pipes inside flats got damaged due to rust. We do not know at what time the pipe which carry the gas get leaked, may be in night, day or when we away from home. Hence it is essential and the fundamental duty of the IGL to visit every flat and check the gas pipes, rectify it wherever required to avoid any disaster.
I hope this message may be taken in the spirit of safety to the human life’s and you will direct your engineers to check each and every house immediately, as Deepavali is nearing, and the children use the firecrackers, even though the restrictions imposed by the Government.
Thanking you

Leaking of gas in home .

There is some leakage in the gas as the smell is always there even when we are not using the gas. Kindly attend to it at the earliest!

I’m a resident of F-2/B, Street No. 16, Laxminagar, Delhi. Somewhere in July, some IGL personnel visited our colony and carried out digging work outside most of the houses in my colony. Since, I was not present at my premises then, they still dug out holes outside my home without caring to seek any permission. Further, the rubble was left there itself and they did not even care to pick it up. Further, these people also dug up the cemented area which I had prepared to stop rain water from accumulating. I urge you to take immediate action by filling up the hole, clearing the rubble and reinstatement of cemented platform so that water accumulation and breeding of mosquitos can be avoided.

Regards,
Madhupam

I have a home IGL Gas line connection at 6/108 Geeta Colony. The team came to fill the form has not given any kind of declaration of the installment plan. Any way that come to know its the security amount of Rs 6000/-. Post the connection start, no one has came to take the reading due to Covid-19 Pandemic situation. After putting 2-3 time complaints the bill has been raised again and again without correction and late fees removal. I request you please provide me the actual bill on the basis of correct reading and the security amount installation details.
Regards
Sandeep Arora

Modification connection in Flat no.101, First Floor, Ganga Block-8, Pocket-D-6, Vasant Kunj, New Delhi-110070
connection BP No.-[protected]

Installation of IGL connection at my address is not complete by Mr. DEEPAK (IGL executive who visited, his phone no is [protected]). He has installed a shorter pipe for gas connection and has said that he will have to come and change the pipe as it is risky. He is not willing to come now and I dont know where to complain for this
Please send an executive to complete the installation. Please connect with me for my phone no and address. My email I'd is [protected]@gmail.com.

We received a sms on 7-8-2020 date that rs1535.57 is due to be paid. Same day we paid that amount and also it dudect from bank account. Now we received sms of 1914.98 amount. When we go to payment portel its says rs 2914. Plz update this payment to your system.

Some suggestions to IGL
1 we not received hard copy of bill to my home address. From February 2020 to till date
2 details are attached for your reference kindly check.

Contact me
Arvind gupta
[protected]

Dear Sir/Madam,

The demand of exorbitant amount of Rs.6470.69 for my connection no [protected] is being raised and accordingly getting SMS for it.

In this regard, I visited your good office several times and raised my grievance and was assured to resolve it, which is not resolved yet.

On 19.09.2016 Mr. Anil Yadav ( Mobile [protected] ) raised a bill of Rs.858.00 for removal and modification of my connection and taken Rs.1000.00 in cash and said that there will not be any charges/ bill further. But, this amount is added to my bill. Whether he has taken bill amount or extra pocket money?

An amount of Rs.3497.80 added to my bill on 15.09.2016 in the name of modification for which neither estimate or any bill given to me nor I received anything. They have added anything maximum to my bill as per their wish.

An amount of Rs.1533.30 again added to my bill on 03.10.2016 in the name of restoration. I never asked for restoration because I was/am not residing there for long.

I have not utilized PNG since September 2016.

Anything, any amount as per their wish being added and demand is being raised on me.

It seems, your Rohini office and persons working there are doing all the mischievous things.

Please look into the details and set right the amount actually due to me. I am ready to pay my genuine dues.

Hope that the complaint/grievance will be resolved shortly.

( What is CA no. being asked on your web-site?)

Thanking you,

Yours faithfully.

S.K.Mittal
298 type II
GF, Block E
Astha Kunj, Rohini Sector 18
New Delhi 110085.

BP [protected], submitted all the documents and cheque of Rs6000 on 24 August 2020, feasibility passed on 30th August 2020, still its more than 60 days now, my connection is not initiated facing several issues, already surrender my gas connection and now IGL is not providing me the connection even after taking all the documents

BP Number [protected] was re-connected on[protected] and the bill was generated for the same. This bill contains incorrect GST of 98.84+98.84 for which there is no base amount. Called up helpdesk several times and emailed them several times however they are saying that this is charged as no consumption.

I re-iterated that BP was "Temporarily Disconnected" for which I have already been charged separately.

Additional Tax as mentioned does not arise at all, and if so what is the base amount for this.

Respected sir,
this is a mail regarding the installation of the IGL gas pipeline without our permission from inside the house. it was done at the time when there were no adults present in the house old 10year old kid was alone in the house some person came into the house and installed the gas pipeline inside the house. we request to take quick action on it as soon as possible.

BP No. [protected]

My connection was started from Oct 2018 and since inception 500 Rs per month (related to connection charges) coming into my bill. It was communicated that 6000 Rs to be paid @ 500 Rs per month but as i saw my payment history and last months bill generated i am still paying that 500 Rs. wrote several mails to them but no response from their side. And still getting additional 500 rs in my bill. Please help in getting excess amount refund urgently

My parents had meters installed for PNG 10 months ago and since then they have been constantly calling the customer service department asking to install gas pipes. They live in rajouri garden and are a elderly couple. They are being harassed because the customer service people say they are going to forward the request and can't do anything.

This is so stupid that a government office is so behind their schedule that since 11 months my parent have been calling them every month to install gas pipelines and they wouldn't install and no one takes any action.

It is the money of the taxpayers that is put into all this development and those taxpayers them selves are not getting the service they deserve.

Me and my brother are in abroad and can't come there due to covid as of now and our parents are having to get gas cylinder to cook which they shouldn't have to do if your office people was doing their jobs that they are getting paid for.

Quick action should be taken to look into this matter and other similar pending cases that might be lined up while nobody is doing their job there.

Sir

BP No. [protected] is working at Astha Apartments, B-105, Plot No.-19-B, Sector-6, Dwarka, New Delhi.

Pipeline is leakage near meter please check.

Babu Lal Suwal
M-[protected]

Hello,

My bp number is [protected]. I have taken a new connection in october 2019. Have not received even a single bill for the same since then. I have been complaining about the same since last 2 months. Have sent the reading of the meter plenty of times but no response on this topic.

Thanks
Jagdish narain agnihotri
[protected]

The connection is disconnected on 12aug 2020 when the reading wae 1227.881 we have paid earlier bills which were estimated basis bills we are getting bills and reminders for payment pl send the bills on actual basis as 12th aug 20 when disconnection took place

Bp no is [protected]

At c 440 ff c 440 nirman vihar delhi 92

Hello sir

I'm shivani from rohini sector 16 delhi. I want to remove remove gas pipeline from my house wall, many times i got gas leak problem and i resolved it but now I'm frustrate please remove this pipeline and now after this complain you asked me question so I'm give you answer before you asked, your engineer forcefully installed this pipeline i rejected his request after rejected he said in future we didn't installed gas pipeline in your home so now remove this pipeline. Pipeline installed near by home door

Currently, we are facing gas leakage problem from inner and outer side with gas pipe.
Also need gas chulha servicing.