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Indraprastha Gas Limited [IGL] Complaints & Reviews

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Updated: Jun 2, 2026
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Indraprastha Gas Limited [IGL] reviews & complaints page 44

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A
Anup Bhati
from Delhi, Delhi
Oct 13, 2019
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Address: C- 29 Staff Quarters, Central Jail Tihar, New Delhi, Delhi, 110064

मैंने न्यू कैंनेक्शन के लिए जून मैं apply किया परंतु आज 13 oct हो गया काफी call किया but koi भी response आपकी campany नही किया मेरा bp no है [protected] sir जी अगर आपकी ये ही सर्विस है तो प्लीज जो मेने 1000 rupees डिपॉजिट किया है उससे रिफंड किया जाये क्योंकि मैं आपका कनेक्शन नही लेना चाहता है sorry phone कर कर के मैं थक चुके हु सो प्लीज रिफंड my 1000 rupees
Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
Oct 13, 2019
Updated by Anup Bhati
I humbly requested that kindly solve my problem ya refund my security urgently who deposit ur company 1000 rupees
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    S
    Sourabhdelhi
    from Delhi, Delhi
    Oct 10, 2019
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    Address: IGL indraprasth station, New Delhi, Delhi, 110001

    I came every day to fill up cng igl indraprastha and there is one water cooler from which water is getting leaked 24x7 qnd leaked doesnt means tip tip i mean in 1 minute u can fill up 1 bottle from each tap. I am continuously informing the manager from last 1 week but he doesnt even bother and say "aage bol rakha hai kuch hota hi nahi" pls take action against them if you need any vedio clip or something pls let me know
    +1 videos
    Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
    I inform you that I have applied for new PNG connection nearly 40 days back but till date only BP.No [protected] has been given and no connection is given till[protected] despite the fact that all the facts in the society have piped gas connections.
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      S
      Shreejeesuits
      from Noida, Uttar Pradesh
      Oct 7, 2019
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      Address: D-2 ashoka niketan delhi-110092, 110092

      Sir,
      I chander shekhar gupta have applied an igl gas pipeline connection for my home with bp no. - [protected] and [protected] in may 2019 but till now my connection is not installed and when i visit to igl office he told me that my payment is not clear but my payment is cleared in may and june with photo attatched below.
      Pls solve my problem as soon as possible
      Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
      Dear Sir,
      My PNG BP NO. is [protected]. Please correct my email id to dr.[protected]@gmail.com for ebills and correct my name to DR.ISHWAR CHANDRA VERMA. Thanking, Yours,
      DR.I.C.Verma
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        M
        Mudit Nagpal
        from Noida, Uttar Pradesh
        Oct 5, 2019
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        Address: T-1101 Divine Meadows Sector 108 noida, Gautam Buddh Nagar, Uttar Pradesh, 201303

        Hi team,

        From everyday to every minute. I am calling igl customer care and control room for connection but your team is seriously very slow.
        They just pick the call but no successful output with my connection.

        Request you to please take necessary action to this as date of payment to now 90 days already been done.
        If this is how customer treated then its seriously very bad behavior from igl.
        Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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          P
          pal_neeraj2003
          from Mumbai, Maharashtra
          Oct 1, 2019
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          Address: New Delhi, Delhi, 110039

          Dear sir/maam
          I have given request for installation of meter. My lead was 2669055. After 3 months no igl meter is installed. Contractor are not working properly. My address us given below.

          All payment has submitted as desired.
          Neeraj pal
          Flat no. 28,
          Pocket-1, block-a1
          Sector-34 rohini-110039
          Dda flats (Mano kamna apartments)
          Lead no. 26690555

          Please take action.

          Mobile no. [protected]
          Thanks
          Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
          I applied a connection on March 2019 in Ramesh Nagar. But now going September 2019. After 6 month connection still pending. Our Area Manager Mr. Om Prakash Dubey talking not good. I m very frustade with IGL services. So pls start my connection asap,
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            M
            M S Dalal
            from New Delhi, Delhi
            Sep 30, 2019
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            Address: C-4/c, 244, Janakpuri, New Delhi, Delhi, 110058

            I m/s krishna dalal w/o major m s dalal am a senior citizen. I reside at c-4, c/244, janakuri, new delhi - 110058. I, applied for another cng connection on third floor for my daughter a couple of month back and was allotted b p no. [protected] and paid rs 6, 000/- (Rs. Six thousand) vide cheque no. 734425 dated[protected], the same was credit to your esteemed organization on[protected]. I get a call very often that we will come tomorrow for getting the needful done but so far no body has turned up.in view of this please give us a firm date so that we are available at our premises.
            Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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              G
              Giti Thadani
              from Hyderabad, Telangana
              Sep 30, 2019
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              Address: B 44 Defence Colony 2nd fl, New Delhi, Delhi, 110024

              Had filed several complaints of false billing but to no avail. I am 85 years old and i am bed ridden. My daughter who has been handling this has just been recovering from cancer.

              I am shocked you are charging me a bill for a connection which has never been used. You may see the meter reading.

              I had paid rs 6000 advance as required and after some time i started getting messages that i had not paid the rs 6000. Even after sending the receipt with all the transaction details these messages did not stop. The connection was blocked by your end and the meter never used. Suddenly i am now receiving bills despite the connection being blocked and your person has seen and sent image of the zero meter reading

              If this harassment continues i will be taking legal and other measures.

              This was even conveyed by my daughter on the phone. However the woman was very rude. Finally a few months agao i got a call & they said the matter was rectified. But now again they are harassing me.
              Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
              I have three gas connections in my name on three
              different floors.
              Bp numbers are [protected],
              [protected]
              [protected]

              pl add my mobile no. [protected] against all the above said bp no.

              Ashok chandna
              b4/108 safdarjang enclave.
              New delhi 110029
              My B P No is [protected] and My Service Request No is [protected], registered on dated 18 Sep., 2019. But till date nobody contacted me regarding this. Your email shows within 6 days this matter has been resolved. 13 days past but nothing happened. How long would you take to resolve, just inform me this?
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                C
                chakravartypriya
                from Gurgaon, Haryana
                Sep 30, 2019
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                Address: 12-A, Katwaria Sarai, Phase 2, DDA Flats, New Delhi, New Delhi, Delhi, 110016

                I am residing in 12-a, katwaria sarai, dda flats, phase 2, new delhi and since i am shifting to noida and will be registering for a new connection there, i require the connection here to be disconnected within 2 days.

                I am going to shift on 2nd october 2019 and don't have the time for coming back for disconnection as the flat is going to be handed over to the new owners.

                Please consider this as very urgent.

                I request you to accelerate my request as early as possible.

                Regards

                Priya chakravarty
                Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
                Flat f-506 is in my name. Gas bills of bp no [protected] are being issued in the name of bubbel khosla one of my previous tenants.
                I therfore request that hence forth the bills are issued in my name as under. Col b s anand (owner) f-506. E mail col.[protected]@gmail.Com
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                  B
                  bansal_rkbansal
                  from Agra, Uttar Pradesh
                  Sep 29, 2019
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                  Address: New Delhi, Delhi, 110085

                  Sir from last 2year i am not receiving any kind of my consumption invoice from igl and i am not informed by them who much i have to pay and what is the last date of the payment due to which i have to pay a lot of late fee without my any fault it is to be requesting you to please provide me all my consumption details as well as all my invoice and it is further requesting you to please waive all the late payment penalty and interest which is imposed on me

                  Thanking you
                  Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                    H
                    Harinder Gusain
                    from Delhi, Delhi
                    Sep 28, 2019
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                    Address: C-338 sector 22 noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

                    I had a complaint about my igl connection installation all the verification done from your team side.
                    Yesterday iam visited your sector 52 office for complaining about the same. Last 2 week ago your contracter team visited with team for installation of connection but due to shortages of meter work is not done till now.
                    Bp no[protected]
                    He said that within one week someone from igl would come and start the gas pipeline or my connection but its been more than 15 days but no body came and nobody is looking into this matter. Now when i am sending mails of requesting or complaining about this then they are not doing anything they just revert me with a fancy mail and also send another mail with a message that my complain is resolved while the problem is still persisting
                    Now i wanna ask igl. Is this the way you work? Is this the way provide services?
                    Pathetic
                    I want someone to...
                    Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                      K
                      knikhil
                      from Delhi, Delhi
                      Sep 27, 2019
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                      Address: H-4/46D, MAHAVIR ENCLAVE, NEW DELHI 110045, New Delhi, Delhi, 110045

                      मोहदय/ मोहदया,
                      मेरे गैस का bill बहुत ज़्यादा आ रहा है इसके लिए मैंने आपके cutomercare पे फोन किया तो उन्होनें मुझे बताया की या तो आपके यहाँ कोई लीकेज है या आपके मिटर में कोई problem है
                      आपके customercare वाले ने मुझे कहा की अभी मैं इसकी लीकेज की शिकायत डाल देता हूँ हमारा टेक्निशीयन आ कर चेक कर लेगा की लीकेज है या कोई और प्रॉब्लम है
                      जब आपका टेक्निशीयन आया तो उसने चूल्हा चेक किया। मगर चेक करते करते उससे हमारे चूल्हे के पीछे की नोब जिसमे मिटर से आ कर pipe लगती है टूट गयी। नोब टूटने के बाद वो बोलने लगा की आपकी नोब पहले से ही टूटी हुई है। जिस समय वो चूल्हा चेक कर रहा था उस समय उसके साथ मेरी wife और मेरा बेटा भी वही खड़ा था जब उन्होनें कहा की नही ये आपसे टूटी है तो वो नही मान रहा था और कहने लगा की यही से लीकेज है और कोई प्रॉब्लम नही है। मेरे पास उसके द्वारा तोड़े गये part की फोटो भी है जो मैं साथ में भेज रहा हूँ। हमने कहा की इसे ठीक करो तो वो बोला इसे आपको बाहर से ठीक करवाना पड़ेगा। ये हम ठीक नही करते।
                      और ये कह कर वो चला गया और थोड़ी देर में मेरे पास sms आया की आपकी प्रॉब्लम resolve हो गयी है। मुझे खुद ऑफिस से आ कर उसे ठीक करवाने के लिए दुकान पे जाना पड़ा और वहाँ जाकर जब मैंने उसे चूल्हा दिखाया तो वो बोला की ये तो lpg का चूल्हा है इसे png के चूल्हे में change करवा लो ये काम तो जो connection करने आता है वही करता है और इसका charge भी आपसे igl वालो ने आपसे लिया होगा।
                      जबकी आपका जो टेक्निशीयन आया था वो इस काम के अलग से पैसे माँग रहा था।
                      फ़िर मैंने आपके cutomercare पे फोन किया और उन्हें सारी बात बताई की कैसे आपका टेक्निशीयन हमारी समस्या solve किए बिना चला गया और साथ में मेरे चूल्हे की नोब भी तोड़ गया तो उन्होनें मुझे कहा की हमे पता नही होता की कौन सा टेक्निशीयन आपके पास आया था। हम आपकी फ़िर से लीकेज की शिकायत डाल देते है।
                      मैंने लीकेज चेक करने के लिए रात को बिना वाल्व बंद किए अपने मिटर की फोटो खीची और फ़िर सुबह खीची। दोनो फोटो मैंने आपको भेजी है आप खुद चेक कीजिए। और साथ में जो आपका टेक्निशीयन चूल्हे की नोब तोड़ कर गया है उसकी भी फोटो है।
                      अब आप ही बताइए की अगर मेरी गैस की खपत लीकेज की वजह से होती तो जीतना आपका bill आ रहा है उस हिसाब से तो हमे गैस की समैल भी आनी चाहिए थी। और आप खुद मेरा बिल चेक करके देखिए क्या इतनी जल्दी इतना बिल आ सकता है?
                      जिस तरह से मेरी मिटर की रीडिंग बढ़ रही है उस हिसाब से तो शायद मेरे मिटर मे ही कोई दीक्कत है।

                      अतः आपसे अनुरोध है की मेरी इस समस्या का जल्द से जल्द समाधान कीजिए। और जो टेक्निशीयन मेरे यहा आया था उसके खीलफ कुछ एक्शन लीजिए।
                      अब तो मुझे ऐसा लग रहा है की मैं png का connection ले कर फँस गया हूँ। जब तक मेरी समस्या का समाधान नही होगा तब तक मैं बिल नही भरूँगा।
                      आपसे अनुरोध है की जल्द से जल्द मेरे मिटर को चेक कर के बदला जाए और bill को ठीक करके भेजा जाए ताकी मैं सही bill भर सकूँ।
                      धन्यवाद
                      आपका आभारी
                      राकेश कुमार सिंह
                      B p no. [protected]
                      Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                        S
                        Sushil Pokhriyal
                        Sep 26, 2019
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                        Address: QU-234A, uttari pitampura, New Delhi, Delhi, 110088

                        I had applied for the gas connection and submitted all the document and cheque as a part of pre-requisite for connection. The gas connection is in progress in my colony and nearly half of the flats had it installation done at their premise. I got the sms from the igl for connection can't be installed due to kitchen tnf and customer denied modification. All the flats in my area are having same infrastructure, if it can ben installed on their flats why not in our residence also the customer denied modification can't be justified as it was never asked. I feel like i had been cheated and the survey team is no mood to work. Please help me in this regard.
                        Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
                        Oct 11, 2019
                        Updated by Sushil Pokhriyal
                        Please find the details below:-
                        SMS for Feasibility Check Failed
                        Dear Kameshwer Pokhriyal,

                        In reference to lead No [protected], Connection cannot be installed due to reasons mentioned below :

                        Type of Reasons Kitchen TNF ; Customer denied Modification . Kindly check your email [protected]@gmail.com for detailed
                        information.

                        Customer care no.[protected]


                        Team IGL
                        Oct 11, 2019
                        Updated by Sushil Pokhriyal
                        Didn't get any response or action from IGL till now
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                          P
                          pradeepv67
                          from Mumbai, Maharashtra
                          Sep 30, 2019
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                          Address: B4-1104, SuperTech Ecovillage-1, Sector-1,, Bisrakh, Greater Noida West, 201306
                          Website: www.iglonline.net/english/Default.aspx

                          Hi,

                          This is regarding the delay in installing a new domestic IGL PNG connection. My BP number is [protected]. I did the payment on[protected]. So it's been more than 2 months doing follow up with IGL but no progress has been made. I am a tenant R/O B4-1104, SuperTech Ecovillage-1, Sector 1, Bisrakh, Greater Noida west, UP-201306. Flat Owner and IGL connection applicant name is Mr. Farhan Moon. Please look into this matter and do the needful.

                          Thanks!
                          Pradeep
                          [protected]
                          [protected]@gmail.com
                          Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
                          Plot no A14 Shalimar garden ext2.. no work is being done for connection, payment cheque is clear 3 months ago.
                          Shalimar garden incharge Atul Maurya is not taking any interest or responds to call.very poor customer service.all the residents are facing problem..IGL IS TARNISHING ITS IMAGE DUE TO POOR CUSTOMER SERVICE
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                            R
                            Rommie Grewal
                            from Delhi, Delhi
                            Sep 22, 2019
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                            Address: Loknayakpuram bakkarwala INDERPARSTHA gas limited cng station, New Delhi, Delhi, 110041

                            Sir i came many times at lnp bakkarwala 2 cng station.
                            Water facilities at this station are too unhygienic.
                            Too many mosquitoes and dust are inside and outside of earth pot.
                            Spider are present at water cans and earthpot.
                            It is very harmful for customers and also for employees who work at that station.
                            Mcd cut there challan. But no action taken by managers toward unhygienic water facilities.
                            Please take necessary steps against that station.
                            Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
                            Sep 26, 2019
                            Updated by Rommie Grewal
                            No resolution after 4 days.
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                              M
                              Mmukherjee . Aloe
                              from Delhi, Delhi
                              Sep 22, 2019
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                              Address: Rk puram sector 9, New Delhi, Delhi, 110063

                              Bp no [protected]
                              Pipe lines have been fixed till yet no supply of gas. It is now 3 months. Complained so many times to customer care centres but of no avail. Was the promotion done only to fix pipes. Very slow work and very un professional. How many months more is required for the supply of gas. It was an emi scheme of 6 months. I have paid for 2 months, no information is given regarding the supply. Why the phone no. Of high officials in the office is not provided so that a direct communication is maintained.
                              Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                                K
                                Kl Soni
                                from Gurgaon, Haryana
                                Sep 21, 2019
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                                Address: A-1, Mount Everest CGH Society, Plot No.17, Sector 9 Dwarka, New Delhi-110077, 110077

                                Bp no.[protected], new connection was installed on 30.9.19. Installation persons (Private contractor of igl) have very unprofessional and poorly routed the pipes over the kitchen slab spoiling the space and aesthetics. On telling, they quarrelled with my wife and did the job as per their wish. Pipes installed are not straight and parallel to to the wall (2-3 inch) away coming over the kitchen slab. Pipes could have been routed from outside the kitchen wall. Very poor, messy and unprofessional job done. Not acceptable.
                                Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                                  nksharmaa
                                  from Ludhiana, Punjab
                                  Sep 21, 2019
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                                  Address: H NO 9/5 POCKET 12 NR MOTHER, NR MOTHER DAIRY, DAIRY SEC 82 NOIDA NCR, Gautam Buddh Nagar, Uttar Pradesh, 201301

                                  Dear sir,
                                  Your project team has install png gas pipe line that is poor installation design and very poor and around my house no 27/15, pocket 12, sector 82 noida. Without my knowledge in my absence. After several pone calls at igl i could not talk to right authority who could see into the matter and resolve my issue, every one is just passing time taking it very light. After this mail i going to destroy the pipe line and going to log an police complained as damage my property in my absence without my knowledge. You have limited time to resolve the issue.
                                  Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
                                  Dear Sir,

                                  I would request you please arrange restoration of CNG connection at my home
                                  Tower 1C / Flat No. 1801, Land craft, Golf Link, NH 24, Ghaziabad.

                                  My BP no. is [protected]

                                  Your immediate response shall be highly appreciated.

                                  Regards

                                  Rakesh Kumar ( [protected])
                                  Igl station sec-51, Noida, up
                                  Employer name dramveer was very rude and spoke to me with abuse language. When I was recently goes to refuel my cng. Then he was behaving with me in a rude and abusing manner. I used to complain to manger of that pump. But manger didn't reply anything...
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                                    A
                                    abhicain
                                    from Noida, Uttar Pradesh
                                    Sep 21, 2019
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                                    Igl team has done all the connection and said that within one week someone from igl would come and start the gas pipeline or my connection but its been more than 20 days but no body came and nobody is looking into this matter. Now when i am sending mails of requesting or complaining about this then they are not doing anything they just revert me with a fancy mail and also send another mail with a message that my complain is resolved while the problem is still persisting
                                    Now i wanna ask igl. Is this the way you work? Is this the way provide services?
                                    Pathetic
                                    I want someone to look into this matter asap
                                    Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                                      R
                                      romakapur
                                      from Delhi, Delhi
                                      Sep 20, 2019
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                                      Address: New Delhi, Delhi, 110024

                                      Dear sir,

                                      I have submitted draft for rs. 6000 dated 4.10.2017 which they assure me that will be get the cunnection within 6 month i am sorry to say i have not received any information till today i know body came to enquirer please let me no the passion how long it will take.

                                      I oblige
                                      Roma kapur
                                      B-39, 2nd floor, dayanand colony
                                      Lajpat nagar -4
                                      New delhi-110024
                                      Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                                        Vasu Pandit
                                        from Delhi, Delhi
                                        Sep 19, 2019
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                                        Address: CBI Academy Residential Complex, Ghaziabad, Ghaziabad, Uttar Pradesh, 201003

                                        Sir my bp no. Is [protected] and i have submitted an application for new connection in this connection a demand draft of rs. 1100/- also submitted to indraprastha gas limited (Igl) on 12.09.2019 but supply still awaited.
                                        I requested many time on the customer care no. Of igl but no fruit full result given by them
                                        Kindly resolve the mater.
                                        Vasu dev sharma
                                        Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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