Indraprastha Gas Limited [IGL] Complaints & Reviews

I have been trying to get an explanation on the changes made to my bill dated 13.07.2019 but the numerous tickets i have opened have been closed without any resolution some of the ticket numbers are
[protected]
2900367
[protected]
2971633
2975960
[protected]
[protected]
1078012

I have exhausted all means to get an answer from igl hence looking on how to get this heard by the right ears.

Thank you.

मेरा आईजीएल बीपी नं. [protected] है। मेरे आईजीएल मीटर को लगे लगभग एक महीना हो गया है किंतु अभी तक गैस स्टोव से उसका कनेक्शन नहीं हो पाया है। मैकेनिक (उसका नाम ज्ञात नहीं है, मोबाइल नं. [protected] है) से बात करने पर वह बहानेबाजी करने लगता है। शिकायत करने की बात कहने पर वह अभद्र भाषा में बात करता है। कृपया मेरी समस्या का समाधान करें और अपने कर्मियों के व्यवहार में सुधार लाने हेतु कदम उठाएं।

I am to state that on getting a notice on 21st july, 2019, i submitted my pending dues on the same date. But still they disconnected the connection. Later i get to know that the payment i made on 21st july got reflected into their account on 24th of july and because of this all this has happened. Now they are asking me to pay rs.3000/- for reconnecting the gas supply. I request you to kindly resolve the matter as i have paid the dues on the stipulated date. My bp no. Is [protected]

Dear sir

Myb. P. No.[protected] bill and correct the name in the your system.

. I received e bill through emil for current ;resentbill. Inthebill the name menour ecr check in ytioned k. S. Laxmi instead of k. S. Subha laxmi. Kindly check your previous records of my bills.

Kindly do the needful.

Thankingyou.

K. S. Subha laxmi

B. P. No.[protected]...

Bp no: [protected]
Location: t2-103, nri residency, sec 45, noida
Dear sir
This is in reference to invoice no [protected] dt 24.08.2018 for rs 10201.50. The next invoice was generated on 29.9.2018 no [protected] dt 28.9.2018 for rs 15665.70. The previous balance in this invoice was rs 14971 instead of rs 10453. I have requested so many times to correct the bill so that i can make the payment. However, i am told by representatives that the bill is ok and you have to pay it as such, other wise connection will be revoked.
Kindly help to resolve the matter at the earliest and mean time instruct igl not to disconnect the line.
Dr a. K. Goel
[protected]

In my neighborhood people working for igl had excavated pit for giving png connection. The excavation was done about 10 days ago. They have left the excavated pit without backfilling it. I think they are not aware of the consequences of keeping the pit open for such a long period while as per the government order, no excavation can be done during monsoon period. I work as an engineer with government civic department.
You are requested to get the excavated pit properly filled with compaction and proper road restoration.
The address of the pit is as follows
98 - a; bharat nagar, masjid wali gali, new delhi 110025.

I have complained several times but there is no response or solution to my problem.. I got new connection of igl.. My bp no is [protected].. I received a very heavy bill of rs1776-rs500 (First bill discount)=rs 1176.. Which is much much more than my consumption.. I am using igl since 9years at my old residence... Its bpno. Was [protected].. You can check that i never received bill more than rs 100 per month...

On receiving bill of rs 1776... I was shocked and checked the meter... It was running without consumption.. On getting checked your executives found that there was leakage from 3points.. One was from inside the meter and the other two was from outside the meter which is totally the mistake of the person who installed it... And also the senior person who came for inspection... Why should i pay this bill when i have not consumed it...

Despite atleast 25calls and emails there is no solution.. It is really disgusting that no proper response from igl's side has come also you should take the responsibility of your executive's mistake... And wave off my bill... This bill is unjustified and unacceptable for me... Kindly do the needful

Due to long queue of cng cars at sarojini nagar igl gas station and mismanagement of the staff, there is always a trafic jam at ring road, sarojini nagar and blockage of service line which is besides the cng pump. I am a resident nearby and always get late due to this. When i complained at the cng pump about this they said that it is not their duty to maintain the lines and will not deploy any person to manage the line.

The guys taking reading for igl are uneducated, rude and i'll mannered. One satish sharma came to take reading on monday at 10 am. When told to come on sunday or saturday as i was busy leaving for office, he started arguing. Said apni reading khud de dena. Then came in with shoes on in kitchen. When asked started arguing again. Said bahar likhwa do jutey utarne k liye. Igl should immediately sack such ppl.

Sir,

Yesterday i. E. 17.07.2019 approx 19:17 i visit to your cng refilling station at sector 5, bawana industrial area, sector 5, holambi khurd, delhi, 110039, during the waiting time my wife asked for the washroom/ toilet at the station, but, it is regretted that the washroom/toiled was completely closed. As, it was the matter of the safety of woman/dignity, i asked about the same to the staff available at the station but, there is no satisfactory reply received from the staff of the cng station.

You are now requested to kindly look into the matter and please asked the officials of the said station that may please open the washroom/toilet for the consumers of the igl, so not one face such a awkward situation in future.

Since 2 days i am calling mr. Himanshu but he is not picking phone so who is responsible for loss of 250 connections required in south delhi. Why igl have shared his contact no when he never used to pick phone. This is clear cut case of carelessness and loss of interest and business. So requesting you to assign some responsible person for south delhi business and share his details. 1st time u have seen that person neither picking phone not doing call back.

Hello sir this side rakesh kumar.. Address. Eg-131 inderpuri, n. D.- 110012
I applied for 4 png connections in september 2018.. But there will be no revert of such application.. All the cheques in advance had been cleared.. Since nothing happened i started complaining to your customer care.. They gave many numbers regarding that.. They told me to directly contact to the person which may be helpful but they were not..

Your maximum time is for 3 months.. And its being 10 months there will be no reply.. I called many of the persons (Staff).. They told that they will pass on the request but nothing happened.. I talked in control room anand parbat.. Aman kumar jha (Pmc).. Many of the persons i had talked to.. But there is no response at all.. Your staff is so pathetic.. They all will not even picking up my calls.. Then whats the point that they will follow the request..

This is the last option i think of to mail to u.. Otherwise i will complaint against in consumer forum for such instance..

Eg - 131 inderpuri, new delhi - 110012
Mr. Rakesh kumar & mrs. Anjali gupta
Mob no. [protected]

Bp no.
Upper ground
[protected]

1st floor
[protected]

2nd floor
[protected]

3rd floor
[protected]

Thank u for your time. Hope you will look into the matter soon.. And revert me with a better reply

Bhim singh
[protected]
Bp number - [protected]
Address - cb-5 c, 1st floor, dda janta flats, hari nagar, new delhi - 110064

2 month happen went is now till gas connection not connect with stove. And they first only money take for with me. I send so many complaint to igl company and his after i didnt get any response from igl. And work were delay

Please help me
Thank you

Sir I am mrs nafeesa begum owner of the house b1/64 yamuna Vihar informing you that I applied for the gas connection only for the top floor i.e 3rd floor but this man Sanjay Kumar is trying to install the gas connection on ground floor n 2nd floor by collecting illegal documents from the tenants without letting me know about the truth kindly take action at the earliest.

Hi,

I would like to complaint that during the installation of the igl pipeline, the person had damaged the water pipeline at my place.

The installation guy (S) punctured the water pipeline with the nut bolts and now it’s causing thr leakage at my property.

I called the installation guys a couple of times but now they are not answering my calls so i thought the best way is to reach out using this mode.

You can contact me on: [protected]

I look forward to your action.

Best
Mukesh chadha

Our gas connection was cut due to delay in payment and as we stay out of station when we came it was a shock that we had no gas connection. I had made the payment long back but still was not connected. Yesterday i registered a complaint and no is [protected] but since then no one has attended for last 24 hours. Even now we phoned and person was unconcerned. Please expedite this and save us from harrassment. This is the third time i have complained but apparently on deaf years. I must say very poorly handled and absolute lack of professionalism
Bp no is[protected]

I applied for igl connection on 8th of November 2018 for my residence in L-13 kirti nagar. Inspite of so many reminders, calls toll today I.e till 28 th June 2019 I don't get my connection. Pls solve my issue.i also got my BP number in the end of November 2018.pls help me so that I get my igl connection quickly.people in the same area applied later get their connection.

I have applied for a new connection in my apartment. It's been close to 6 months and the connection is not complete yet. This is the case when the pipeline was already existing outside my kitchen and there are a number of other apartments availing this service.

I have been trying to raise complaints through emails/ customer care numbers ( which in most cases they don't even pick) but to no avail. Seemingly typical govt dept attitude. Cannot even find an escalation matrix and do not know where to go from here.

They were quick to take security deposit but 3-4 months have passed since then and I am struggling to get it final.

This is in regards for the IGL PNG Connection B.P. No. [protected] at my residence. i am writing this mail to you regarding a discrepancy of Payment done on my account.

This IGL connection is setup at first floor of my house and from almost 2 years we don't use this IGL connection, So, I requested IGL team to disconnect the connection temporarily and for wrong bill on below dates.

17/11/2017 --Your Service Request No [protected] generated for Temporary Disconnection.
27/02/2018 -- Your Service Request No [protected] generated for Wrong Meter Reading has been registered and will be resolved within 10 DAYS.

19/04/2018 - Your Service Request No [protected] generated for Query Service has been registered and will be resolved within 01 DAY.

20/08/2018 - Your Service Request No [protected] generated for Query Service has been registered and will be resolved within 01 DAY.

31/10/2018 -- Your Service Request No [protected] generated for Wrong Meter Reading has been registered and will be resolved within 10 DAYS.

17/06/2019 -- Your Service Request No [protected] generated for Query Service has been registered and will be resolved within 01 DAY.

18/06/2019 - Your Service Request No [protected] generated for Temporary Disconnection

21/06/2019-- Your Service Request No [protected] generated for Temporary Disconnection

25/06/2019-- Your Service Request No [protected] generated for Query Service has been registered and will be resolved within 01 DAY.

I have raised these above case with IGL team and every time they had closed the case without intimation and don't solve the customer query. I asked to raised the case for Temporary disconnection and for wrong bill but they raised the case only for query service and when they raised case for the TD then they have resolved the case with the reason no one is available at the house but without intimation.
When I raised case on 20/08/2018 then I called customer care and get confirmation that this time Temporary connection is done, but after that they again generate the bill. I only have to pay 25 per month for TD connection but they charged on a monthly basis, as per their record TD has been done on 23/06/2019 when the agent again visited. Now they sent a bill of Rs 1067.86/-. Today I again raised case with the IGL second level escalation team for the issue, wrong ticket generated, wrong bill generated and why TD has not been reflected when they give confirmation on 20/08/2018, but again they raised case for the issue "Query Service". Really this makes us completely frustrated with these numerous complaints. Kindly look into this issue and help us to get this fixed asap.

Thanks and Regards,
Gaurav Arora
[protected]

I am renu chauhan, r/o plot no. 141, 2nd floor, shakti khand - iii, indirapuram, ghaziabad bearing igl png connection b. P. No. [protected] at my residence. I am writing this mail to you regarding a discrepancy of payment done on my account.

In the month of february, igl representatives came at my home for disconnection and told that my bill was pending for rs.4253/-. I issued them a cheque favoring igl for the date of 9th march...