Indraprastha Gas Limited [IGL] Complaints & Reviews

Our gas connection was cut due to delay in payment and as we stay out of station when we came it was a shock that we had no gas connection. I had made the payment long back but still was not connected. Yesterday i registered a complaint and no is [protected] but since then no one has attended for last 24 hours. Even now we phoned and person was unconcerned. Please expedite this and save us from harrassment. This is the third time i have complained but apparently on deaf years. I must say very poorly handled and absolute lack of professionalism
Bp no is[protected]

I applied for igl connection on 8th of November 2018 for my residence in L-13 kirti nagar. Inspite of so many reminders, calls toll today I.e till 28 th June 2019 I don't get my connection. Pls solve my issue.i also got my BP number in the end of November 2018.pls help me so that I get my igl connection quickly.people in the same area applied later get their connection.

I have applied for a new connection in my apartment. It's been close to 6 months and the connection is not complete yet. This is the case when the pipeline was already existing outside my kitchen and there are a number of other apartments availing this service.

I have been trying to raise complaints through emails/ customer care numbers ( which in most cases they don't even pick) but to no avail. Seemingly typical govt dept attitude. Cannot even find an escalation matrix and do not know where to go from here.

They were quick to take security deposit but 3-4 months have passed since then and I am struggling to get it final.

This is in regards for the IGL PNG Connection B.P. No. [protected] at my residence. i am writing this mail to you regarding a discrepancy of Payment done on my account.

This IGL connection is setup at first floor of my house and from almost 2 years we don't use this IGL connection, So, I requested IGL team to disconnect the connection temporarily and for wrong bill on below dates.

17/11/2017 --Your Service Request No [protected] generated for Temporary Disconnection.
27/02/2018 -- Your Service Request No [protected] generated for Wrong Meter Reading has been registered and will be resolved within 10 DAYS.

19/04/2018 - Your Service Request No [protected] generated for Query Service has been registered and will be resolved within 01 DAY.

20/08/2018 - Your Service Request No [protected] generated for Query Service has been registered and will be resolved within 01 DAY.

31/10/2018 -- Your Service Request No [protected] generated for Wrong Meter Reading has been registered and will be resolved within 10 DAYS.

17/06/2019 -- Your Service Request No [protected] generated for Query Service has been registered and will be resolved within 01 DAY.

18/06/2019 - Your Service Request No [protected] generated for Temporary Disconnection

21/06/2019-- Your Service Request No [protected] generated for Temporary Disconnection

25/06/2019-- Your Service Request No [protected] generated for Query Service has been registered and will be resolved within 01 DAY.

I have raised these above case with IGL team and every time they had closed the case without intimation and don't solve the customer query. I asked to raised the case for Temporary disconnection and for wrong bill but they raised the case only for query service and when they raised case for the TD then they have resolved the case with the reason no one is available at the house but without intimation.
When I raised case on 20/08/2018 then I called customer care and get confirmation that this time Temporary connection is done, but after that they again generate the bill. I only have to pay 25 per month for TD connection but they charged on a monthly basis, as per their record TD has been done on 23/06/2019 when the agent again visited. Now they sent a bill of Rs 1067.86/-. Today I again raised case with the IGL second level escalation team for the issue, wrong ticket generated, wrong bill generated and why TD has not been reflected when they give confirmation on 20/08/2018, but again they raised case for the issue "Query Service". Really this makes us completely frustrated with these numerous complaints. Kindly look into this issue and help us to get this fixed asap.

Thanks and Regards,
Gaurav Arora
[protected]

I am renu chauhan, r/o plot no. 141, 2nd floor, shakti khand - iii, indirapuram, ghaziabad bearing igl png connection b. P. No. [protected] at my residence. I am writing this mail to you regarding a discrepancy of payment done on my account.

In the month of february, igl representatives came at my home for disconnection and told that my bill was pending for rs.4253/-. I issued them a cheque favoring igl for the date of 9th march...

Gas leackage from anaconda pipe, i have reported on friday (21-jul-2019) (3 days before), continious leackage at my home but still not resolved by igl. I complained more than 10 times in 3 days but still i am waiting for service and got response every time that i will got service in next 1hour. Still waiting for service.
Who will be responsible for this if any casualty happens in society?

I am residing in dlf ankur vihar... Applied for gas connection in 2018 as per commitment done by igl people that gas inflow will start by march end... June completed no response in few houses in my building gas connection completed... I am waiting called hundred times in their call center they are just not responding shared local technician number mr mourya but no body is picking phone and ready to complete installation... Reminder are coming for emi payment... But gas connection not completed yet.

Rude behavior on phone and not responding on phone at all... Call center is completely useless.

Regards
Ashish sharma
M-[protected]
B - block dlf ankur vihar

I had booked my connection under bp no. [protected] & amount of advance for booking of rs. 6000/- paid on[protected]. No installation is done till today. Many times i had lodged complaints, informed to the concerned linemen, also many time at customer care. They sent person for site report, igl people send worker class to my residence for the site report, then sr. Person also visited and promised me for the installation thereafter they had sent people to install the pipe but they wanted some thing else (Without money they were not ready to work). This is the way of working of igl. Till date no rejection report was given to me why the installation is not done till date. Neither refund was made nor any reason given to me.

Sir,
This is regarding bp no. [protected]. I am fed up with the igl customer services. I took this png connection in feb 2019 for that i received a bill in apr 2019 on my registered mail id. It was a estimated bill of 791/- not actual bill, no meter reading was shown. After that i am waiting for my next bill till now. No meter reading uptil now has been taken, and when i asked they noted down the meter reading verbally. Now, my bill...

Sir,
I an residingh in flat no. E - 8, Suraksha Apartment, Abhay Khand-3, Indirapuram, Ghaziabad, U.P. 201014. My business Partner no. is [protected] and I am using PNG service since September 2014. I have since vacated this premises and shifted tp Gaur City -2, Greater Noida (West). It is, therefore, requested that my PNG connection may be disconnectec forthwith. My dues, if any, may adjusted against the security deposit and balance of security amount may be refunded to me.
Thanks
Yours Sincerely,
SURINDER SINGH BHANDARI
B.P. No [protected]

Please refer to Our BP no.[protected] .With the due regret, this is to bring to your kind attention that inspite of repeated reminders, no installation for gas pipeline has been done in our flat.

Our case is pending since 2 and a half years and we have already submitted the amount for the same. Please do consider the case as it is matter of shame for such prestigious company.

Please look into the matter and prompt action to be taken as early as possible, otherwise we have been forced to higher authorities .

Thanking you

BP No. [protected]
The current bill generated seems totalling 1347 which you have sent through mobile.
But the bill amount as depicted in bill format is 2581.78 due date being 7/7/2019 .
Through mobile you are writing PENDING as on date i.e; 15/6/2019 and threatening for disconnection. I guess as we pay bill bimonthly and the last bill we paid in May, hence it seems 7/7/2019 is right due date.
Kindly make it clear through mobile message .
Regards
Mohammad Ishteyaque

BP No [protected] temporary disconnection from ground level is being denied due to line connected for two houses by IGL at the time of installation and asking me to pay for modification for the fault committed by IGL for connecting the other house with my line. Modification should be done by IGL for their fault. Place of doing needful they are closing my complain without attending to it. My house is on demolition and any damage to the line if not rectified then whose fault is it.
I request you to please get the line removed from the back of my house to avoid any damage or accident on account of demolition of the house. Your customer care people are not bothered for this colony for the last 10 days and in order to show that things are done they are closing my complaint.

Last mail dated 08.06.2019 from IGL after a prolonged similar communication, however, no progress till date:

Dear Sir / Ma’am,

Thanks for writing to us..!

We regret for the inconvenience.

We have acknowledged your request. We would like to inform you that same has been forwarded to concern department, it will be attend shortly.

For further assistance, Please call our 24x7 helpline[protected] &[protected].

Regards
Customer Care
IGL

A number of tele-cons also held, but only assurances as can be seen from mail-trail.

B B Dua,
BP No. [protected] dated 09.07.2018
2108, GF, Rani Bagh, Delhi - 110034

I have registered for gas pipeline connection in August 2018..but noone came to visit to my home for meter installation and for connection purpose till now.I have already contacted their customer care but rather than resolving things they always told me to wait for 2 days.The connection has been delayed for more than 10 months.i have already paid the registration fees
But they are not taking any action regarding the connection. The IGL service is really very pathetic and the employees are lazy.

Total installment is rupees Rs 6000 with that I paid 1000 in the starting and the remaining amount Rs 5000 which I am paying in installment since 2 year and the amount is still is added in the Bill please confirm this issue regarding the installment.
Take action regarding this issue which i am paying additional amount of our bill and please let me know how many more installment is left.

My Total installment due amount is RS 6000 which in the starting we already paid 1000 and now the total due is Rs 5000 which is charge by igl on monthly basis 500 per months we are paying bill since 2 year still they are charging their monthly the installment.
Please resolve this because the due amount we already paid if not then let me know what’s is your procedure regarding this.

I have two concerns regarding knowledge park CNG gas refiling pump.
Most of the time Gas pump not running with full gas presser
They are not running with full strength after 7:30 PM

When we asking for it, they are misbehaving. I shared evidence to "Manjoor Ahmad" (IGL representative) multiple time in this regards. rather then resolving issue he block my number.

Kindly pay attention on our request.

Regards,

Akhilesh

Respected Sir/Mam
This is to inform you that i am making this complaint 2nd time as it is upto your disapointment that my 1st comolaint was totally unresponsive.
The gas pipe is been leaking from las 5 months, i have already mailed for this to you however there was no such fine action was taking in favour of the same.
I herby request the concerned authrities to take necessary steps for the same.
Regards
Active customer
Add- Flat no-149, pocket-2, Sector -23Rohini New Delhi-110085.
Cont no-[protected]

I am following up for new connection with Mr Praveen at Officer city 1 raj nagar ex, ghaziabad. Words have no value to IGL, initially he promised me get is done with in 10 days after filling form, later he promised to have after BP number, now BP is received, he is saying contractor is busy in doing pending work. What the hell is this. What kind of service they will provide in future if present is so pathetic.
Regards
Amit
[protected] BP No. is[protected]