Submit a Complaint
Claimed

Indraprastha Gas Limited [IGL] Complaints & Reviews

www.iglonline.net
1
Updated: Nov 4, 2025
Complaints 1762
Resolved
181
Unresolved
1581
So far, so good. Indraprastha Gas Limited [IGL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indraprastha Gas Limited [IGL] will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Indraprastha Gas Limited [IGL]

Having problems with Indraprastha Gas Limited [IGL]?

File a complaint and get it resolved by Indraprastha Gas Limited [IGL] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Gas Stations
Indraprastha Gas Limited [IGL]

Indraprastha Gas Limited [IGL] reviews & complaints page 47

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
asgupta_13
from Delhi, Delhi
Jun 23, 2019
Report
Copy

png duplicate bill

Address: 807, KM 31 JAYPEE KOSMOS SECTOR 134 NOIDA-201304, Gautam Buddh Nagar, Uttar Pradesh, 201304

Sir,
This is regarding bp no. [protected]. I am fed up with the igl customer services. I took this png connection in feb 2019 for that i received a bill in apr 2019 on my registered mail id. It was a estimated bill of 791/- not actual bill, no meter reading was shown. After that i am waiting for my next bill till now. No meter reading uptil now has been taken, and when i asked they noted down the meter reading verbally. Now, my bill...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
B
Bhandariss
from Delhi, Delhi
Jun 21, 2019
Report
Copy

Address: E-8, SurakshaApartment, AbhayKhand 3, Indirapuram, Ghaziabad, Uttar Pradesh, 201014

Sir,
I an residingh in flat no. E - 8, Suraksha Apartment, Abhay Khand-3, Indirapuram, Ghaziabad, U.P. 201014. My business Partner no. is [protected] and I am using PNG service since September 2014. I have since vacated this premises and shifted tp Gaur City -2, Greater Noida (West). It is, therefore, requested that my PNG connection may be disconnectec forthwith. My dues, if any, may adjusted against the security deposit and balance of security amount may be refunded to me.
Thanks
Yours Sincerely,
SURINDER SINGH BHANDARI
B.P. No [protected]
Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
Jun 21, 2019
Updated by Bhandariss Thanks you so much. Hope for early action in this regard.
Regards
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    R
    Rajesh Golchha
    from Mumbai, Maharashtra
    Jun 21, 2019
    Report
    Copy

    Please refer to Our BP no.[protected] .With the due regret, this is to bring to your kind attention that inspite of repeated reminders, no installation for gas pipeline has been done in our flat.

    Our case is pending since 2 and a half years and we have already submitted the amount for the same. Please do consider the case as it is matter of shame for such prestigious company.

    Please look into the matter and prompt action to be taken as early as possible, otherwise we have been forced to higher authorities .

    Thanking you
    Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      M
      Mishteyaq
      from Noida, Uttar Pradesh
      Jun 20, 2019
      Report
      Copy

      Address: 10-I, pocket 4, MIG housing complex, Mayur Vihar 3, Delhi 110096, New Delhi, Delhi, 110096

      BP No. [protected]
      The current bill generated seems totalling 1347 which you have sent through mobile.
      But the bill amount as depicted in bill format is 2581.78 due date being 7/7/2019 .
      Through mobile you are writing PENDING as on date i.e; 15/6/2019 and threatening for disconnection. I guess as we pay bill bimonthly and the last bill we paid in May, hence it seems 7/7/2019 is right due date.
      Kindly make it clear through mobile message .
      Regards
      Mohammad Ishteyaque
      Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Arun Soin
        from Noida, Uttar Pradesh
        Jun 20, 2019
        Report
        Copy

        Address: 164 KAILASH HILLS, New Delhi, Delhi, 110065

        BP No [protected] temporary disconnection from ground level is being denied due to line connected for two houses by IGL at the time of installation and asking me to pay for modification for the fault committed by IGL for connecting the other house with my line. Modification should be done by IGL for their fault. Place of doing needful they are closing my complain without attending to it. My house is on demolition and any damage to the line if not rectified then whose fault is it.
        I request you to please get the line removed from the back of my house to avoid any damage or accident on account of demolition of the house. Your customer care people are not bothered for this colony for the last 10 days and in order to show that things are done they are closing my complaint.
        Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
        Jun 20, 2019
        Updated by Arun Soin         Not being attended but twice it is closed by the line man.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          D
          dua1963
          from Delhi, Delhi
          Jun 20, 2019
          Report
          Copy

          Last mail dated 08.06.2019 from IGL after a prolonged similar communication, however, no progress till date:

          Dear Sir / Ma’am,

          Thanks for writing to us..!

          We regret for the inconvenience.

          We have acknowledged your request. We would like to inform you that same has been forwarded to concern department, it will be attend shortly.

          For further assistance, Please call our 24x7 helpline[protected] &[protected].

          Regards
          Customer Care
          IGL

          A number of tele-cons also held, but only assurances as can be seen from mail-trail.

          B B Dua,
          BP No. [protected] dated 09.07.2018
          2108, GF, Rani Bagh, Delhi - 110034
          Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Shakuntala Srivastava
            from Noida, Uttar Pradesh
            Jun 19, 2019
            Report
            Copy

            Address: 201301

            I have registered for gas pipeline connection in August 2018..but noone came to visit to my home for meter installation and for connection purpose till now.I have already contacted their customer care but rather than resolving things they always told me to wait for 2 days.The connection has been delayed for more than 10 months.i have already paid the registration fees
            But they are not taking any action regarding the connection. The IGL service is really very pathetic and the employees are lazy.
            Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Shivam Yadav2129
              from Noida, Uttar Pradesh
              Jun 17, 2019
              Report
              Copy

              Address: 122 Bal Mukund Khand Giri Nagar Kalkaji New Delhi-110019, New Delhi, Delhi, 110019

              Total installment is rupees Rs 6000 with that I paid 1000 in the starting and the remaining amount Rs 5000 which I am paying in installment since 2 year and the amount is still is added in the Bill please confirm this issue regarding the installment.
              Take action regarding this issue which i am paying additional amount of our bill and please let me know how many more installment is left.
              +1 photos
              Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Shivam Yadav2129
                from Noida, Uttar Pradesh
                Jun 17, 2019
                Report
                Copy

                Address: 58 Bal Mukund Khand Giri Nagar Kalkaji New Delhi-110019, New Delhi, Delhi, 110019

                My Total installment due amount is RS 6000 which in the starting we already paid 1000 and now the total due is Rs 5000 which is charge by igl on monthly basis 500 per months we are paying bill since 2 year still they are charging their monthly the installment.
                Please resolve this because the due amount we already paid if not then let me know what’s is your procedure regarding this.
                +1 videos
                Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
                View replies
                Sir I'm regular user of CNG, MOSTLY I fill up CNG from nangli manchi CNG pump
                Delhi. But every time toilet of this pum is very durty. Staff is not responsible.
                Please try to solve this problem.
                Thanks
                C kalra from delhi

                I want to complaint regarding the installment igl is charging per month bill - Comment #3464573 - Image #0
                I want to complaint regarding the installment igl is charging per month bill - Comment #3464573 - Image #1
                I want to complaint regarding the installment igl is charging per month bill - Comment #3464573 - Image #2
                I want to complaint regarding the installment igl is charging per month bill - Comment #3464573 - Image #3
                Reply
                It had been a month since the IGL team has installed the meter but the gas connection has not been provided yet. I have been frequently following up for the installation for the past month but there is no response. Please help.
                Reply
                Helpful
                Found this helpful?
                2 Comments
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  AkhGW
                  from Mumbai, Maharashtra
                  Jun 17, 2019
                  Report
                  Copy

                  Address: IGL GAS pump knowledge park V, 201306

                  I have two concerns regarding knowledge park CNG gas refiling pump.
                  Most of the time Gas pump not running with full gas presser
                  They are not running with full strength after 7:30 PM

                  When we asking for it, they are misbehaving. I shared evidence to "Manjoor Ahmad" (IGL representative) multiple time in this regards. rather then resolving issue he block my number.

                  Kindly pay attention on our request.

                  Regards,

                  Akhilesh
                  +2 photos
                  Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    V
                    vishal vat
                    from Delhi, Delhi
                    Jun 16, 2019
                    Report
                    Copy

                    Address: Flat no -149,pocket-2Sector-23Rohini, 110085

                    Respected Sir/Mam
                    This is to inform you that i am making this complaint 2nd time as it is upto your disapointment that my 1st comolaint was totally unresponsive.
                    The gas pipe is been leaking from las 5 months, i have already mailed for this to you however there was no such fine action was taking in favour of the same.
                    I herby request the concerned authrities to take necessary steps for the same.
                    Regards
                    Active customer
                    Add- Flat no-149, pocket-2, Sector -23Rohini New Delhi-110085.
                    Cont no-[protected]
                    Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      amitofficerercity
                      from Delhi, Delhi
                      Jun 15, 2019
                      Report
                      Copy

                      Address: Meerut Road Ghaziabad, Ghaziabad, Uttar Pradesh, 201017

                      I am following up for new connection with Mr Praveen at Officer city 1 raj nagar ex, ghaziabad. Words have no value to IGL, initially he promised me get is done with in 10 days after filling form, later he promised to have after BP number, now BP is received, he is saying contractor is busy in doing pending work. What the hell is this. What kind of service they will provide in future if present is so pathetic.
                      Regards
                      Amit
                      [protected] BP No. is[protected]
                      Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Sap a
                        from Delhi, Delhi
                        Jun 15, 2019
                        Report
                        Copy

                        Address: New Delhi, Delhi, 110075

                        Respected sir/mam,
                        I have registered complaint on 11th june 2019 but its been 4 days now none of the executive came for resolution of complaint. They keep telling we will come but till date no 1 entered the house. It a major leakage in pipe line and very risky too. I have small kids at home, not able to cook food for them.
                        Please take it into your consideration and get it resolved soon if possible.

                        Thanks n regards,
                        Sapna mahajan
                        Dwarka delhi.
                        Complaint no : [protected]
                        Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          D
                          deepanshu207
                          from Noida, Uttar Pradesh
                          Jun 14, 2019
                          Resolved
                          Report
                          Copy
                          Resolved

                          wrong bill amount

                          Address: 90/25B,Ist Floor, Malviya Nagar, New Delhi, Delhi, 110017

                          I have already paid a bill of Rs. 595.98 on 29/03/2019 but you have added Rs. 500 in my arrears when I have already paid the bill through PhonePe.
                          My BP no. is [protected].
                          I have received an amount of Rs. 1821 which should be 1321 . Can you please let me know why this amount is so high.
                          Please help to resolve my bill.
                          You can check payment done from HDFC bank.
                          I have also attached the screenshot below....
                          Helpful
                          Found this helpful?
                          2 Comments
                          Report
                          Copy
                          R
                          Radhika Shivhare
                          from Delhi, Delhi
                          Jun 13, 2019
                          Report
                          Copy

                          No gas connection has been installed in my house. I have been calling every week for the past one months to the IGL guy named Shamsheer. He keeps on making excuses. And nowadays, he doesn't even receive my call. How can you people be so irresponsible!
                          Do I have to bribe someone to get this done????

                          And my connection is still awaiting installation. Now, I don't want the connection from igl and will also not refer to anyone to apply to igl. Need answers or pay penalty for delaying the service. I am attaching a copy of the receipt provided by one of their working staff. Please do the needful.
                          +1 photos
                          Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            M
                            mkbarsiwal
                            from Gurgaon, Haryana
                            Jun 10, 2019
                            Report
                            Copy

                            Address: Delhi, New Delhi, Delhi, 110034

                            Sir/Ma'am,

                            I have applied PNG connection with BP No. [protected] and already completed all the formalities in the first week of April but still not get any connection.
                            When I contacted customer care, they replied me that everything is ok and will connection soon. But after 53 days, I still not understand the reason for delay.
                            I need this connection urgently as I already surrender both LPG gas cylinders on voluntarily basis.
                            Kindly expedite this process on urgent basis and take some necessary actions as soon as possible.
                            Thank You
                            Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              K
                              kksingh7
                              from Mumbai, Maharashtra
                              Jun 7, 2019
                              Report
                              Copy

                              Address: Ghaziabad, Uttar Pradesh, 201009

                              My BP Nois .[protected].I have submitted the entire fee in mar 19 and feasibility study was succesfully done for my house yet no connection has been installed till date even after 3 months.

                              After repeated calling the call centre as well as earlier mails no resolution was done and only a lead no was given which is[protected] and told to wait again.

                              Very Very poor customer care.Please install my connection at the earliest or i will have no option but to take legal action in consumer court about the same.
                              Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                [email protected]
                                from Delhi, Delhi
                                Jun 7, 2019
                                Report
                                Copy

                                Address: A-257, Phase 2, Gali No. 25, Phase 2, Chattarpur Enclave New Delhi-74, 110074

                                Dear Sir/Madam, I have applied the gas connection two year ago, pipe line and meter installed, No supply started till time, At the time of booking I was deposited Rs.2500/-

                                Daily i am receiving the EMI alert SMS, Please advise what i will do, No one from IGL confirming the installation of gas line.

                                MY BP No. is [protected]

                                Shyam Arora
                                A-257, Phase-2 Chattarpur Enclave New Delhi-74
                                Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
                                View replies
                                I have paid the bill of 940 last month
                                Through phone-pe app
                                And transaction is also successfully but in this month bill generated
                                Its shown that it's a pending bill of Rs 940 + new bill 480
                                I'm also attaching the invoice of phone-pe
                                Payment
                                Please check that
                                And do revert me back

                                gas connection not issued - Comment #3456290 - Image #0
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  E
                                  Ekaparna Goswami
                                  from Mumbai, Maharashtra
                                  Jun 7, 2019
                                  Report
                                  Copy

                                  Address: Hazipur, sector 104, Gautam Buddh Nagar, Uttar Pradesh

                                  No gas connection has been installed in my house even after full payment is made. I have been calling every week for the past 3 months to the IGL guy. He keeps on making excuses. And nowadays, he doesn't even receive my call. How can you people be so irresponsible ! I want the connection to be made as soon as possible. If your company is unable to do so then refund the payment.
                                  Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Sanjay Jinda
                                    from Gurgaon, Haryana
                                    Jun 6, 2019
                                    Report
                                    Copy

                                    Address: Paras Tiera, Sector 137, Gautam Buddh Nagar, Uttar Pradesh, 201305

                                    I had applied for new connection for Sector 137, Noida.
                                    BP number is [protected]
                                    CA number is[protected]

                                    I have been regularly following up with local installation staff Dipesh and also his supervisor Gulab Singh but they either don't pick up the phone and then don't call back or when they do pick up the phone they just ask to send the information again!!!
                                    So far they have not done anything.

                                    Do I have to bribe someone to get this done????

                                    And my connection is still awaiting meter installation.
                                    Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit

                                      Related businesses

                                      Laxmi Enterprises
                                      1.4
                                      (40)
                                      Reliance Petroleum
                                      1
                                      (361)
                                      GiveBestDeal.com
                                      1
                                      (2)