Indraprastha Gas Limited [IGL] Complaints & Reviews

I had applied for new png connection (Bp no - [protected]) before 4 month back, and i was told (By customer care) to submit cheque amount rs.1275 along with document, and i had submitted with doc.
Then i received a phone from igl head office to to convert same cheque into canceled cheque as having offer period and no charges required for installation, and i did it.
Now when i am asking to share week the installation, response is coming as "as per our record your payment is not updated at our portal"

I can see there is big differences in communication between head office agent and customer care agent communications (Even customer care agents are not in sync, everybody giving different info whenever i am calling for support)

Please support here and let me know week of the installation.

Sir/ madam,
Please temporarily disconnect gas supply of bp no. [protected] in the name of kasturi lal mehra huf at the following address: —
C-5, 2nd floor, back portion,
Anand niketan, new delhi 110021
The connection is not in use for quite some time but minimum charges are being levied. An early action is requested
Thanks,
Kasturi lal mehra

I have been following up with the igl helpline numerous times but nothing happened.in aug my cheque got passed and after that nothing has happened.
Igl dedline is 90 days but it has been more than 5 motnhs. Still installayion pending.
Also called project engineer and he also not responds. Kindly help me out. If ig cannot do it should come in upfront and say it rather than making customer frustrate.
My bp no is [protected] and contact no is [protected]

My bp no - [protected]. After payment no body come here for installation, i had received a mail from igl on 1-11-18 that all formalities done from my end i did lots of call on customer care and also did so many reminder call to agents, but still not getting any response from your end, no one come for installation they are say call to another agent. Take it on prior bases.

I am complaining against bill received in december 2018. Bill shows wrong meter reading by igl, though the executive came twice to take reading and photo of the meter reading was sent through whatsapp on 23.12.2018. Meter reading on 23.12.2018 is 210, 913 whereas in the bill it shows 216, 864 on 14.12.2018, which is wrong and bill wrongly calculated.

I paid bill sum of rs 6613.87 on 13th oct 2018. Again igl demands rs 2670.24 when ever the premises was closed since august. My total reading is 635.051, snap of meter already sent, since meter was installed 3 years back. We never received the bill. I requeste to authorities please send details bills on my email address.
[protected]@gmail.com.
Bp no. [protected].
Regards
Bhagwat singh,
C-1704 angel murcary,
Ahinsha khand ii
Indirapuram ghaziabad up.

Please refer your sms dated 30.12.18, regagarding my billing. Please be informed that i left india for germany on 19.12.2018 and i will be away till february end, hence my premises will remain locked till that time.
I have no any previous dues, as i am paying my bills before the due dates.
Whatever gas i have consumed from for 25days, i will settle your accounts as soon as i reach delhi.
Thanking you,
Yours sincerely,
Chander parkash bhatnagar, bp no:[protected],
69, engineers society, 21, i. P. Extension, patpar ganj,
Delhi-110092
Mob:[protected]

I applied for png connection through indraprastha gas limited delhi in the month of sep-2018. My b. P. No. Is [protected].
Still my connection is not started and also meter was installed at wrong placed despite of my consent.
Project manager of igl of my area not picking up my phone and supervisor of igl of my area not taking any concrete action to correct the meter location and starting of burner through gas pipeline.

Requesting igl higher authorities to intervene in the matter and do the needful on priority.

Sir

No installation of png BP[protected] connection has been made since six months till date by igl authorities.
several request has been made to customer care and area coordinator but no action is taken till now.
It is requested to either take necessary action or refund my amount into my account to avoid unnecessary hassles.

thank you
arun kumar

Bp no:- [protected]
I made an application as on[protected] & paid cheque of rs 6000=00. As yet no action has been taken for providing me the connection. I have made written complaints to your customer care e-mail id & have called the customer care help line number several times. I have had two calls from your office to ask if my complaint has been addressed. I have had assurances from them that my connection will be provided soon. Last call was recd as on the[protected]. My place has not even been surveyed till date. Please advice by when the connection will be provided to me.
Kirti kumar pawha
40, pusa road, new delhi-110005. Mobile no:- [protected]

Today one of your representative came for installation of new png connection at my residence. He wanted me to arrange for the ladder for his workers. Kindly confirm me if it is my duty to arrange for the same? However, on his request i could arrange for ladder from my neighbour but your representative insisted me to bring it to him. Is this my duty?

Dear team,

I am a png customer from 1 jan'17 (Bp[protected]), i paid all my bills ontime, everytime i am paying bills along with security deposit rs 500, as per the number of bills i have already (In aug 18) paid entire security amount, but as i checked found security amount is still there in the december month bill, same checked by one of your executive (Neeru choudhary) she told me we will share revised bill and will exclude this security amount rs500 dec month bill. After that called so many times on the customer care number and tried to resolve the problems but i failed.

I am really frustrated by the services you people are providing to me, security amount has already been submitted but its still mentioned in the bill. Kindly fix the issue asap.

This is to inform you that i its more than 120 days now and my domestic gas connection is not yet installed.
Finally when the techinician raja from igl holding mobile no.[protected] visited my location and found the there is already gas connection in place and it will take 2 hours to install my connection.
I live in first floor.
But the technicain did not work and left without installation and saying that the ground floor owner is objecting them and saying without his permission they cannot install.
When spoken to igl they asked me to register compaint against the technician as this should not be objectionable in the same building and he should go through the installation.
Please take action against raja for misleading and not installing the connection and help me in getting the installation done by this week asap, without which am not able to move to that house.

Here’s the bp no. [protected]
And lead no. [protected]

Hi,

I applied for connect at g2/18, malviya nagar, New delhi almost one year before still installation not completed. please check . The connection BP no. [protected]. PNG started working on other floors in my building. Kindly ask the right person to complete the installation. I called many times on customer care but I always get one more date.

Please resolve on priority and also tell me RTI process

Thank you
please contact me at [protected]

I have not recieved any bill since my connection... I dnt have any bp number.. How to i check my bill?? Customer care executives are of no use... My connection is 4-5 months old and no bill... Neither any message or email from your side... I[censored] submit online complaints, it doesn't happen and it ends up with a page saying bad request... Improve your customer care and resolve my problem as soon as possible.. I don't want to visit your main branch for such complaints.. Please provide any information in either email or phone

Deepa NARANG on Dec 11, 2018 Submit a Complaint
My BP no-[protected], i have paid all my dues then why i am kept in defaulter list. i have not received bill for a single time. please send me copy of my bills and adjustment urgently and clarify status of my gas connection.I have called their customer care but they are not able to inform me the status.

I have tried IGL complaint cell number [protected] but nobody picks up the phone.

Please help me to resolve the issue.

Hi all,

I have called several time to customer care but didn't receive any resolution. Today I again called and spoke with Netralpal who got irayed and used unprofessional language. If a customer wants to know about any discrepency in bill he will definitely ask questions but you executive got irate. My concern is my last reading was 510 in July when made the payment. For the month of October it is 536 and I have received bill of 1787. Can you guys tell me the rate per unit? Do you think this is the correct bill. Kindly look into this and provide with proper resolution.
Seeking your call on the same.

Regards,
Renu Dhawan
[protected]

My BP no-[protected], i have paid all my dues then why i am kept in defaulter list. i have not received bill for a single time. please send me copy of my bills and adjustment urgently and clarify status of my gas connection.I have called their customer care but they are not able to inform me the status.

I have tried IGL complaint cell number [protected] but nobody picks up the phone.

Please help me to resolve the issue.

Kindly note that 01 yr ago i have submitted a application form for domestic gas connection at rohini sec 11 igl office. I have submitted gas connection form in jan 2018 cheque no. 38001 (Pnb) that was lost by rohini sec 11 employees. After 3 month in march 2018 i have submitted form again with cheque no. 38003 payment. Now my both the cheque deducted from my account no. [protected] and 02 bp no. S generated [protected] & [protected]. I got only one connection on [protected]. They ensured me i will get refund automatically but not received any refund still.

2nd - they are giving me average bills last 08 months. Nobody coming for reading properly. I am only living 02 persons in my home and i am getting approx 790/- rs bills per month. I havent use gas like 790/- bills. Please help me as soon as possible.

We had applied for the connection on september 10, 2017 and paid rs 1275/ vide cheque no 322251 for connection no
Cx25573971 but till now the connection has not been done and we have received notification for further payment through sms. Kindly look into the matter.
The igl website is also not consumer friendly and its not possible to register query/complaint/feedback there.