Indraprastha Gas Limited [IGL] Complaints & Reviews

My bp no is [protected]. I have paid security on 2nd oct 2018 online but in system updated on 16th oct 2018 and now customer care executive says that your payment has received on 16th oct 2018 and your connection will be install within 90 days after updation of your payment so i want to know, when i have paid security amount on 2nd oct 2018 and i have payment receipt also so why my timing counted from 16th oct 2018 instead of 2nd oct 2018

Before that when i have talked to customer care then your executive said that you will be receive call by our representative till 12th oct 2018.

I request you please install my connection earliest i required connection urgently.

Hi,

I have submit an online request for a new connection, someone called regarding requirement necessary documents also. But no the person isn't answering call. I have been trying from last two weeks. So you are requested to send someone for the collection of documents. Also plz tell one again what all documents are required on urgent basis.

Kindly resolve the complain asap.

Regarding BP no. [protected], the metre runs too fast and hence recieving bill on the higher side. Tried calling the customer care (only a single number provided) but nobody answers the call. Although we don't use the gas so much but we have no idea why the bill is so high and this customer care number is always busy during the day time and in the night nobody answers . The customer care number is a single line and we tried to contact the emergency number but they don't transfer the call to the relevant department.

* BP no. [protected], by the name of Mr. Pradeep Sharma, address: B-4/162 ground floor Sec -7, Rohini
* Feasibility checked in Feb 2017.
* Payment received of Rs. 6000/- by cheque against BP no. [protected] on March 2017.
* called so many times to nodal officer, customer care no., supervisor, area incharge, head office but no response for igl installation.
* 3 to 4 times supervisor came but no work done for this installation,
* No services given by anyone and no confirmation given by anyone from igl
* Its been more than 1 and half year I have been waiting for the connection installation but as usual no response . My security amount of Rs. 6000/- also already deposited with igl. since if you are unable to solve this problem please refund my security amount at the earliest.

My dp no. Is [protected] there is in usual delay on the part of company. No one is taking responsibility. On 11/08/2017 i applied for connection. After lapse of one year gi pipe fitted and meter was installed on 20/08/2018
Now again two months have been lapsed and despite online complaint and telephonic reminders to area in charge mr amrender singh & contractor mr. Aftaar ahmed no one is serous to complete the underground work and provide the facility. It appears your company is least bother about senior citizen and customers.

Can you do to day?

Plz do the needful urgently.

Ram chandler gosainwal
[protected]
[protected]@gmail.com

As i am the customer of igl and use the service but due some rubber pipe issue from october 2017 to january 2018 have read the excess meter reading.
After change the pipe my monthly consumption only 3 to 4 unit. I have already regular follow up and mail regarding this that based on current consumption please rectify my bill but problem still resist.

I vinay chhabra requested igl on service ticket created
Dear vinay kumar chhabra

Bp no. [protected]

Your service ticket no. [protected] for temporary disconnection renovation has been created & logged service request will be resolved within 13 days.

Please note no amount is to be paid to igl representative
In any form

(Cash or cheque).

For any...

Dear sir/ma'am,
I, ms anjul applied for igl domestic gas connection before 3 month ago for my home (First floor kitchen) located at 10, center lane, bengali market, new delhi - 110001 which is ready for installation as inspection done from igl team but no action taken till now. I am facing a lot of problem due to same.
Please do needful.
Ms. Anjul : [protected]
Bp no. : [protected]

Dear sir/ma'am,
Here is ms. Anjul, i applied for domestic gas supply pipeline for my house located at 10, center lane, bengali market, new delhi - 110001 for first floor kitchen which ready for installation as inspection done from igl team but no action taken till yet and i am facing a lot of problem due to same.
Please do needful same.
Ms. Anjul [protected]
Bp number : [protected]

Dear sir plz check register of cng pump lot of cheating on cng pump whole staff are involved including pump manager many time i complaint about this cheeting but nobody is resolving my problem manager take 500 to 600 rupees per shift from staff to hide this cheeting please take strict action about this. I will be very thankful to you
Naveen mann
[protected]
[protected]
Emailid [protected]@gmail.com

Bp no [protected]. I have applied for new connection on 19th september 2018, i am calling their costmer care no and other no which was given daily a couple of times, but till now no one comes to give me gas connection, as it is a government quarters it should take place by 7 days, even after 25 days i am still after them, this is pathetic situation, and no official phone is or mail is not there to complete.

This is in context to the connection given the installation has been done 1 1/2 month back but even after lot many request and complaint registration the connection have not yet started.
Complaint registered no -400509.
Customer care excuitive always reply that it will get done in 72 hrs. This is the third week still the installation is pending.
I have given my hard core money for this connection almost 4 months back. Why my installation has not taken place even in fact the engineers have given the clearance for the same.
Being a consumer if tings would not place on time. I will go for the legal interference as i thus was the false and breach communication of igl connection timeliness, moreover if this is the communication gap of not attending general request then what would be the condition of emergency, thing will only happen when people will be at the verge of die.

Dear sir/madam,
I m a resident of e 1204, scc sapphire society, rajnagar extension ghaziabad. Png pipeline has been installed 3 months ago but too inconveniently. Installer has been spoken to about it but no resolution. U r requested to resolve the issue at the earliest.
So that i can also avail png facility at home.
Thanking you in anticipation.
Alin kumar baranwal
[protected], [protected]

It's been more than 2 yrs i. E. Nov 2016 that we have deposited money for gas line installation. However only meter has been installed. Gas line hasn't yet installed. We have been following up with the installation guy time and again but of no use
Today when spoke to the executive, he informed that they have yet not got the permission from the concerned department.
Now my concern is that if you had not been given the permission then why the deposit money was taken from us and told lie that it will be done in april 2017
Wouldest you to kindly look into this matter and do the needful on priority.
Rgds
Alka gupta
Saviour park

Dear sir/madam

This is in reference to my igl connection (Bp no. [protected] and igl reference lead no. [protected]) which the process was initiated on 06 march 2016, with vide cheque number 000050 hdfc bank of rupees 6000, it got credited to your account on 9 dec 2016,
And meter was fixed in my flat on march 2017,

Till date the services have not been started and i am sorry to say why is this delay happening and who is responsible for it.
Also treat this mail as first reminder because it's been more than two years the money have gone to your account. Kindly update me, when the work will be completed and gas supply will start.

Regards
Vivek bhatia
Email – [protected]@yahoo.com

B-5 2nd floor gali no. 8
South anarkali
New delhi 51

Hello sir.
It's been more than 7-8 months that we have deposited money for gas line installation. However only meter has been installed. Gas line hasn't yet installed. We have been following up with the installation guy time and again but of no use. Would request you to kindly look into this matter and do the needful on priority. Complaining for two houses connections one is in the name of
Timothy sébastien.
House number 38c, lig, motia khan,
Rani jhansi complex. Paharganj.
New delhi 110055
Phone number [protected]
Bp number

Anil baran dutta
41b, lig, dda flats
Motia khan, rani jhansi complex
Paharganj, new delhi 110055
Bp number [protected]
Phone number [protected]

Dear sir,
1. My lead number is [protected] & bp no is [protected]
2. My meter for gas has been fixed on 04 oct 18.
3. Inspite of repeated complaints on customer care nobody is coming to give gas connection.
4. As i have already returned my gas connection i am facing lot of problems.
5. May i request you to direct concerned so that gas connection is activated.
Thanks & regards
Col rajeev sood

My name is dashrath singh rawat. Png bill for bp no. [protected]. Presently house is locked. Already discussed with you.

Photo of meter reading up to date. Please refer to the attached.
I have received a msg., for payment of bill of ₹685/55p. I am surprised to see this bill while my house is locked and photos o[censored]p-to-date meter reading already sent to you on whatsapp. Please look into it and get my billing reviewed. Against previous bill i have already paid excess payment and my house is locked since long as i am residing in delhi.

Photo of meter reading sent to sh. Ajit mishra on 5-9-18 with msg... (2) on receipt of whatsapp msg. From igl, sector - 3, noida, whatsapp no. [protected] on 28-9-18, immediately photos of meter reading uptodate were sent with a msg. Same day for reviewing my current invoice.

We still have not received any response and will not be paying the bill as the reading is same since last month and we paid 685 an average bill last month as well which is till now not adjusted.

This is rubbish service and want this resolved on urgent basis.

I applied for igl gas line on 25.6.18, they told that i will get my line done with in 3 month of applying but after 3 month when i called them they told you have not submitted required amount for it. But i already had submitted dd of 6000, they don't have any record. Even after repeated calls about thing there is no response. Even after 4 months of application submitted with complete payment via dd, no response from igl

I had paid 516rs by cheque and it has been debited in my account on 23/8/2018 but the recent bill of igl is saying that we have not paid the previous bill as it showing on the current bill as arrears of 515.50rs
Kindly resolve this problem
My business partner no is [protected]
I am sharing my passbook photo aswell you can see the transaction of 23/8/2018