Indraprastha Gas Limited [IGL] Complaints & Reviews

I applied for a new domestic connection at my home at 53 ankur apartments, 7 ip extn, delhi-110092. A cheque amounting to rs.6, 000/-, no. 00933061 encashed on july 19, 2018 drawn on sbi, delhi-110092.

As a matter of practice, this procedure takes 2 months which is over by now. Hope you are deploying your personnel to do the needful. Azos

Kindly expedite the installation of connections.

Thanking you,

Basant prabha betala

I have been applying for igl connection since last three-four years but no response. Recently on 18-8-18 again i have applied for the new connection and given a cheque of rs 275. I received a sms that team will survey but no one has come. Another sms i received tells feasibility check failed and connection can not be installed and customer denied modificate. What is this? We are waiting for survey no one has come and rejected without any survey. Are you making fool. How many times i have to apply for the connection.

I am one of high esteem officer (Vice president) of energy company in delhi but i got very bad state of affairs in cng pump at punjabi bagh for consumers management as people are stranded for long hours in que and mr meena, manager on duty at this pump at punjabi bagh, was misbehaving as no one can say any thing to him as he is not on duty today. This incident happened today at 1.45 pm, when counters were empty but no one bothered to give way to our car and i wasted my precious time because of their mistake and suffered in such humid temperature.

As per that, what was mr meena doing at cng pump today between 1.30 to 2pm at punjabi bagh, when he was not on duty

My png domestic connection was installed on the 6 th august 2018 at flat number a-604; winter hills; dwarka mor ; uttam nagar; delhi-110059 and the copy of the o&m provided does not have the bp number ;only the meter number[protected]
The mobile number we have provided is [protected]
I have been trying to get the bp number from customer care numbers - [protected]/[protected] since more than 10 days - the only answer i get is that the system is not functioning due to technical reasons - call after 2 hrs
No answer from the mail id of customer care either - only an automail - i. E.-customercare. [protected]@igl.co.in

I have paid the security money ₹1000/by cheque no..822533 dated 12/8/2018. And i was said that png connection will completed after getting massage for deduction the amount. I received the message two weak before. And i contect so many given ph no but no response given by that no... So you are requested to resolve the matter or if not possible cancel the installation and refund the the money. Thanks. Jaichand kumar...01 da flats nimri col. Ashok vihar delhi 52. Mb [protected]

Bp no is[protected].. Rail vihar apartment vashundra, i am paying the bill every month n provide the meter reading to ur vendor but 29 august 2018...2 person came to my society n tell the guard to gas leakage issue n cut the my gas connection... I came very late from office n then i feel gas supply is not working... Then i call customer care he told me he send the executive from vaishali authority igl... He came to night 10 pm n see the gas line & tell me this is not our work n he go n send the status to customer care that he solved it the issue (Lie to cc)
Then i call the nitin — [protected] (Who send the person to cut my gas line).. He told me that you are not pay the bill of 642... I tell him check your record on 3rd aug i pay the bill online, then he think & told me you are not submitting the reading... I tell him that i send the meter reading pic to igl person satender thakur [protected]...
Then nitin called the satender n satender told the in vaishali office gaurav take the reading n submit.

I want to know every month 4 to5 person different time/diff date come to my house n asking for reading...
Every person talk about money... But no one know that i am paying the bill on time because no one have data that clarifies payment has done of that connection.

No one help me... Please if somebody is listen to this mail, please solve my issue n connect my gas.
From last 2 days.. I am fed up...
1-9-2018, time is 14:28 n i am in big problem because of your teams communication gap.
Nitin — [protected] - disconnected the connection
Satender thakur [protected] - take the reading n submit but not see in the igl sytem
Rajkumar -[protected] - who enter in my society... To solve leakage n lie to security guard n without call me, cut my gas line
Vaishali authority - rajnish -[protected] - he tell me to go to noida personally n give the 3000 rs for renew the connection...

Why i am paying the 3000 rs to igl, beacuse commuication gap is in your team.. I am pay the bill on time n provide the meter reading to ypur igl person.

Please help immediately...

The amount charged for gas utility is wrong, disproportionate and unfair. Our use of gas which is only limited to general hosehold purpose is attached disproportionately with incorrect usage calculation and have been acertained at a value price of 4759/- for last month. This is no by standard fairly accurately and correctly represents our usage of gas. I request the authorities to kindly deal with the matter with immediate effect.

Sir.
1.It is surprising to find that eventhough apply for piped gas connection twice
intially on 4th March 2018 alongwith advance P N B cheque bearing no 402724for ₹1000 collected by Mr Gaurav mobile [protected] IGL representative but I was not provide piped gas connection whereas my domestic helper who has applied separately was given piped gas supply connection against my servant Qtr .Inorder to expedite gas supply connection I was again asked to apply again along new cheque Accordingly new application form with another PNB Cheque bearing no 402734 for ₹1000 was collected by Chetan mobile no [protected]and Rajender Mobile no [protected] and assurance was given that gas connection will be given at the earliest
Till now neither any confirmation nor piped gas connection has been given

2.It is requested that immediate action be taken for piped gas connection at my residence OMQ P_58/4 at vayusenabd.Near Tigiri bus stop Air force station Tughlakabad south Delhi 110063
Yours sincerely
SK Razdan Mobile no [protected]

Sir,
The amount due on July 2018 is Rs. 211/- and amount due in August is Rs.2070/-.
As the bill is without taking reading, the amount of Rs. 2070/- is incorrect and unjustified. Relevant screenshot is enclosed.
It is also submitted that no PNG is used from 5th July, onwards, as the house is locked . Hence the bill of Rs.2070/- is incorrect and unjustified.
Kindly send the correct and justified bill.

1. Our house was locked for 2 months since we were out of the country. On our return in june 2018, i found invoice no.[protected] dated 20.06.18 for rs. 938.62 which was based on the closing reading as 500.561 which was far far above the actual reading even after receipt of the bill.
2. I immediately contacted customer care and lodged a complaint. On their request, i even sent the meter reading by whatsapp on the number given by them.
3. I later found that the invoice amount had already been debited to my bank account as i had given standing instructions for direct debit. On calling the customer care again, i was told that the excess recovered would be adjusted in the next bills.
4. To my surprise, another bill has been raised and debited in my bank account which has been based on closing reading much below the 500.561 mark upto which igl had already taken payment (Invoice no.[protected] dated 08.08.18).
5. The bill shows nil adjustments inspite of excess amount already received by them. I lodged a complaint well before the debit of the bill to my account. Surprisingly i have now received an email informing closure of the complaint as resolved although nothing has been done.
When called, the customer care every time has the same excuse that they are unable to view details due to technical issue. This is clear cut case of cheating.

Hi team,

Please be informed that i have already made the payment of rs. 884/- through paytm on 20th may (Attached bill pyament) however the payment is referring to wrong bp [protected] as i have made payment for bp [protected]. Every time i call the customer care team they gave me fake assurances that payment will be moved in correct account number till now the issue is not resolved. Now the current bill is 1946/- inculding...

I abha jain i have been alloted bp no.[protected] for new png gas connectionn

In my residence b-3/113, 2nd floor yamuna vihar, delhi 110053.

I have updated my user detail on your portal. But still i facing to registred my bp. No. Due to non registration of my email id. I have submiited full detail s in the application form which i have submitted along with cheqye amount of rs. 250/- the same is also clear by bank. Pl. Look in to the matter. So that i can registered log in id.

Despite my earlier complaint (Id:2030841) meter reading in my flat not taken although neighbors' readings are taken. Please see why this discrimination is being made. We are senior citizens living alone. Our only fault is that we had asked to see your meter reader's id for security reasons. He refused to show it and went away. He hasn't come back for almost a year and each time we have to find out how much we are to pay. This is blatant harassment..

Dear Sir,

BP No.[protected] has been allocated to me on 25th May 2017. For a new PNG connection . Payment of Rs 1275/ has been deducted from my account on 17th May 2017 for the same. Almost 1yr 3 month has passed but I am still waiting for the installation . I also complaint about the problem through customer care on 20th July 18.

My complaint no is [protected].
But still I am not getting any response.

I request you to look into this matter for the installation of the PNG connection as soon as possible or refund of my money

Thanks
Himanshu Mehra
[protected]
Address: E-178 Sector -15 Noida

.

Hi Team,

I had leakage complain earlier and unit is not adjusted in the bill.

In the starting first 15 days there were leakage then Customer care support team solved this at the time of leakage unit was 75.
My bp number [protected]

When the person came for reading it was 96 unit.

So i was suppose to get the bill of 96-75 = 21 unit but i received the bill of 96 unit.

I have called customer care many times and emailed customercare.[protected]@igl.co.in many times still no response from IGL.

Please adjust the leakage unit and re generate the bil.

Thank you
Lalit Kumar

My bp no. [protected].
I have paid 1160 amount twice against invoice no.[protected] on 29/may/2018 and 8/july/2018 through paytm and the payment realization date is 31/may/2018 & 9/july/2018. So i want rebate of 1160 in my current bill which is invoice no[protected] and amount is 1786.86
I had a word in igl customer care but nothing happened my current bill is still same.
Solve this as soon as possible.

Respected mam/sir,
I have submitted applications for a new connection of igl gas pipeline in vasundra. I have deposited documents and money (Cheque of rs 6000). Money has been deducted from my account. But till date nobody from igl is bothered for connection. It has been more than 50 days. When i visited igl office in vasundra they provide a phone number [protected] for resolving my issue. But this number is never picked up the person rather the person always cancel my call. I am not able to get the updated status. Such a poor service is provided by igl. What should i do now. Very pathetic.
My bp no is [protected]

Regards,
Pramod kumar
Mobile no [protected]

Hi,

The complaint is against indraprastha gas limited for png connection. I have applied for ownership change request in dec 2017 for bp number [protected]. Its been 8-9 months now but there is no update from igl. Every time i asked for an update, then their customer care raise a ticket number for resolution and within 24 hr they close the ticket without any resolution.

I have also raised a concern to nodal office of igl but again there is no update still. I am following from last 8-9 months but they are not ready to give a single update. Evertime ticket got closed without any resolution

Igl domestic piped natural gas connection was installed in 2016 in our locality in 2016. The igl guys asked for money (Unofficial) which we did not pay. Now after almost 2 years they have not activated our connection while all other houses in the vicinity are actively using the igl connection.

We also went 4 times in last 2 years to the igl office at igl bhawan, sector 9, r k puram, new delhi and inquired with them wrt our application and have always been promised with action on this but no result yet.

I have requested refund of security deposit vide e-mail (Dtd. 24th may 2018) alongwith all relevant documents viz. Sd acknowledgement slip, sd refund form, cancelled cheque and application for refund etc. With subsequent reminders, but till date the case has not been processed.
When contacted over phone every time the agency informs that they will process the case within a week but it seems do not want to refund the amount....