Indraprastha Gas Limited [IGL] Complaints & Reviews

We are a residential housing society at c-58/3 sector-62 noida of 96 multi-storey flat. Vide letter dated 17.06.2018, i, v p singh, secretary on behalf o[censored]sha urea apartment requested the igl at d-35, sector - 53 requested for shifting of line of tower 5 & 6 a’s society is planning to construct a society office on the site. On day some mr goyal visited the premises. He was of the impression that complaint no. [protected] was lodged by a flat owner. On being shown the copy of the request letter, mr goyal was explained the work to be done at the premises. He left the society with the assurance that he will revert back in two days with tentative estimate. Full one month has lapsed since the visit of mr goyal, but no one turned up. Today i. R. 04.08.2018 i again ranged up to vikesh joshi, dealing person for registration of complaints/request at igl sector 53 noida, but of no avail. He provided the number of mr goyal, who did not pick the phone. It is requested to visit the matter to immediately address our request.

The meter reader behaved in the house as if the house belongs to him!

He enters the house with his slippers when he can see all the slippers are kept outside the house. Then after the meter reading, in a very loud voice while making his exit, he shouts asking where is flat number 432! At that time i tell him he should have removed his shoes outside the house and his reply ‘koyi baat nahi’!!

Then i call ur customer care number to report the same and i have to hold for 9 min before i can speak with a rahul who sinply directs me to email for feedback and suggestions

I speak to his supervisor who telle the same to me without asking if matter on hands rewolved or not and gives me cusomercare. [protected]@igl.co.in to write to

I ask him for a nodal/retional manager and get a hold of 30 sec and says cannot give at this time since numbers or manager has been changed.

Gives me the control room number for oushp vihar to call instead to talk about meter reading issues - [protected]

This is the customer service offered in time of security when needed

Dear team,

I have alloted bpno. [protected]i for a new png connection & payment of rs. 1275/- has been debited from my account on 24th june. Against the same. Still awaiting for installation, almost 1and half month has been passed. Request to please look into the matter on priority and depute your technicians to execute the fact at the eeliest possible under intimation to me.

Regards
Sandeep sharma
Bp no. [protected]
Mobile no. [protected]
C-11/162 yamuna vihar
Delhi - 110053

I have a png domestic connection having bp no.[protected]. My bill didn't received any time on my registered email id, hard copy bill also didn't received by igl. Many times complaint registered in igl customer care but bill not received anytime. Very bad service provided by igl customer care. I have facing this problem from long time but solution not provided by igl till now.

This is in reference to bp no.[protected].
I have a complete ticket record of my queries regarding why
1. My bill is not generated on app
2. Bill not reflecting on site
3. Seeking help from customer care for bill
4. Bill is never sent to the connection address
After all this, they are charging a me a penalty fees for late submission of bill.
I don’t understand when all utility bodies are moving with such a drift on technology these people are not even in the race.
Igl representative come n take reading, even after that this has happened.
I have screenshots and sent on mail to igl but no one has time to reply them
The worst experience with igl
I want to file a complaint and want igl to send me new bill with penalty removed.

Kindly help me on same as i can share all proofs of what i wrote above.

It is my 6 visit at cng filling station at udhyan marg, mandir marg, every time after waiting more than an hour at this station i am unable to get full pressure of filling and mostly i got 4kg, near about rs.200, the manager always have a same excuse the low pressure from the company,
But whenever i fill cng from nagla machi at ring road i got full tank and good pressure (Near 7kg or rs.330app.), and also from other stations "dawarka 23b", "ioc coco niti marg" i always got a good pressure
I am facing this low pressure problem since last 10 months from only at udyan marg, mandir marg

Please resolve the issue and take action at this station
Or change the management of this station.

With regards
Bk whig

Sir
My connection no. Is bp no. [protected] at ra-42, inderpuri, i floor, new delhi. I wish to change the registered mobile no. For billing as it was in my sons name who has now migrated abroad. The earlier no. Was [protected]. Please change it to [protected] for all future message. We were abroad from 23rd may 2018 to 14th july 2018. After returning my meter reading shows 00550 77. Kindly generate the bill as per the above reading for this period.
Thanks
Asha gaur

Sirs,

I am trying to contact IGL customer care since 29th Aug for disconnection request. My call been put on long long hold with NO customer care attending the call.

I tried to send email through IGL website, that also not going through as the "Captcha" trouble. It continuously say that entered captcha is not correct, in-spite of entering the correct captcha

I don't know what to get my connection disconnected.

My gmail address is [protected]@gmail.com but you have mentioned [protected]@gmail.com. So i am not signing up my account i got my bp no. Please do the needful.
My mobile no. Is [protected]
Name kalpana agarwal.
Address is plot no a, b k dutt colony, jorbagh lane new delhi.-110003   replace all

I have a flat in logix blossomcounty sector-137, tower e-1203. Igl laid down gas pipline in whole society. Igl issued a bp no:-[protected] to my flat on 2016 but till date gas connection is not fixed. I have deposited inr10000 in advance. I called several times at igl offices and igl person but nobody fix this issue. I request u to look at the matter and start the gas supply.

Hi,

I am not receiving any bills for the igl connection installed at my premises having bp no : [protected].

I had raised this through igl customer care and was assured that now bills will be delivered. I have opted for e-bill so that at least bills can be delivered through mail which also is not happening. Complaint numbers [protected], [protected], [protected], [protected].

Till now (In more than a year) i have received only one bill (Duplicate) that also through mail which was sent by an igl executive through mail.

I am not at all aware on what usages they are charging. Though i am making payments through the igl app but without any clarity on bills.

Igl customer care is worst, they do not easily answer the calls, today i made several calls but was not able to speak to any one. They simply keep you on hold and then disconnect the call.

Please help me to get the bills regularly.

Customer name - poonam joseph
Bp no. - [protected]
No one has ever come to check the gas pipeline (After installation) even after complaining for innumerable times to give us bill, to check the proper working of the pipeline (Any leakage etc). Moreover, we have sent our exact address at the time of acknowledgement but they have written half of the address in customer copy. Not only this, customer care number is never available!!

Please send bill on time, otherwise don't expect us to pay it on time.

Also, you are obliged to send someone to keep a check on meter, gas pipeline etc after installation (Before any mishappening due to your negligence).

Customer care number is never meant to be unavailable! It is provided to listen to the customer's query and solve it as soon as possible.

Highly disappointed with the service.
Igl is not recommended in furure.

The domestic png metering device installed at my flat number 24, akanksha apartments, plot number b-9/12, sector 62 noida, uttar pradesh vide bp number [protected] was got removed on 24.6.18 due to some renovation works at flat. Now the renovation has been completed and i want to get it re-installed to get my kitchen operational. But the igl customer care is not responding on my calls. So please help me in re-installation of this png metering device.
Thanks
Samar pal singh

We do not receive any bills. We are only two senior citizens living in our house. The reason is that for security we had asked your man to show us his id card to enter. He refused and was very rude. Since then - about a year now - nobody comes. We are told that it is reported that our house is locked. It is very rarely closed as we are always here. Is it wrong to know who wants to enter our house? Crime happens mainly because of this and specially in houses of old people. Please sort this out at your earliest. Business partner no. [protected].

Please refer the bill produced for B.P. No. [protected], Dr. Prerna Sinha, 808, 8th Floor, Shivashis Tower, Shalimar City, Sahibabad, Ghaziabad, 201301 without taking reading of the meter. The current reading's photograph is taken on 22/07/2018. The total demand has been produced as Rs. 4095 which is wrong. However, my house is vacated from 14th December 2017 and connection is disconnected from 24th April 2018. The bill is also produced for the vacation and disconnection period.

I have already made a complaint on 23rd April 2018, but no correct bill is provided till date. The meter reading photo is attached with this mail.

Therefore you are requested to update the bill and send the correct bill so that I can Pay at the earliest.

I had a piped natural gas connection for indraprastha gas limited with business partner no. [protected] at flat no. 812b, gaur ganga, sector-4, vaishali, ghaziabad (U. P.)-201010. It`s already more than 1.6 years over for my refund against surrender of subject igl connection. Even though i have submitted all relevant documents as per requirement along with cross cancelled cheque. I shared all the documents over the email twice on 21 sep 2017

I have installed a png connection. The application for the same was submitted in the month of january, 2017. The booking date is 06.01.2017. As stated by your good office registration done before 31.01.2017 will entitle the customer rebate of rs. 500/-. I am sorry to say but the same has not been given to us in the first bill and on speaking with your customer care team it was stated that same shall be adjusted in the next bill. However the same has not been given effect to.

Further the bill depicts an amount of rs. 500/- as emi against arrears. Request you to pl let me know what is this emi against arrears and why i have to pay for this

Also pl adjust the amount of rs. 500/- as stated above.

We have deposited rs. 6000/- in january and also submitted all documents as needed for new connection.
But still not installed new connection.
Your man has already connected the pipe 15 days ago and after that nobody has come to connect it.

We have been talking to mr. Roshan sinha phone number [protected] from igl.

Kindly look into the matter and let me know when will your man come to install new connection.

After judging and in compulsions i complaining especially about working style of this particular outlet at mayur vihar extension branch, near stat city mall. It's managed very badly to harrass consumers on various counts.
They-operators intentionally go slow resultantly long que of about half km. Then they will disposed of vehicles quickly by filling gas with very low quantity despite pressure. They will cut cng supply to vehicles around lumpsum amount with rs. 2-5 less or more so that consumer may leave balance or pay lumpsum on higher side.
They intentially go slow by keeping various terminal closed to create stagnation and waiting time for consumers and to give rest tactically on mutual understanding by pump attendants resulting in operating this station to half the capacity.
Today my turn came after half an hour and against pressure of little over 200, the supply was cut at 7kgs whereas, there was capacity of more 2kgs ina 12 of cyclinder. This practice is being followed for years now and no one is correcting.

Due to renovation in my house, I have been trying to request temporary disconnection via Service Request No [protected] but no avail. The Service request was closed as resolved without doing anything.

When I called again, I was told it will be resolved and without informing me, a new ticket was created again with a new SLA of 13 days.

Getting this connection itself took almost a year.

The IGL services are pathetic and sincerely hope private players enter this domain and save us consumers from further harassment.