Indraprastha Gas Limited [IGL] Complaints & Reviews

We had paid the IGL representative Mr.B.N.Singh for a new gas connection almost 3 months back. He had told us that it will take a month to get the connection. There has been no response from him. Also there has been another representative Mr.Mukesh Singh whom we contacted but even he is not responding. The money has been debited from our account to a Cms branch pool account(210700) in April.

This is with reference to my request for PNG connection installation at my place i.e. 118 back side, jai dev park east Punjabi bagh new Delhi 110026, it is being almost an year, when I requested for installation, the process from submission of forms till the survey was quick but after a portion of pipe installation being done, the respective team did not connect my connection from the main line and even after repeated reminders and complaints at the customer care nobody came to rescue,
I tried to escalate matter to the higher authority however no body turned up and with no other option; I have to take the legal route to get the issue to resolution
BP number: [protected]
Name : Jai Prakash Goel
Address : 1/18 back side jai dev park, east Punjabi Bagh, new Delhi 110026
Tele [protected] or [protected]

BPNo.[protected]
2/30, Ramesh Nagar, First Floor, New Delhi-110015.
Contact No.[protected], Surinder Pal Bhaskar
Either the Meter is faulty or reading is not correct.
Therefore, immediate corrective measures are required. Revised Bill to be sent. Payment default has never happened.The bill received is very much excessive and on the high side. Earlier it used to come around Rs. 680/-pm
No excess consumption but the bill has come for Rs.2714.25 for June, 2018 month. last date of payment is 30.7.2018. My request is meter faulty giving incorrect reading so it may be repaired. Revised bill may be sent on an average basis for payment.

I shifted my house on 29th April 2018 and the gas remained disconnected from 29th April to 7th July 2018. I received a phone call from [protected] on 28th June and I informed them about the non use of gas and picture of the meter with the bills already cleared. I am amazed that inspite of this I have received a bill with fictitious reading. Please resolve the matter on an urgent basis.

, Business Partner No.[protected]

I have requested for a temporary disconnection on my flat at C 9 / 9214 Vasant Kunj, new Delhi, 110070 for temporary disconnection on 11.12.2016. Since the demise of my wife I do not live inVasant Kunj any more and the flat is under lock and key.
I have made a mistake not calling earlier when I visited my flat. Recently due to my ill ness have not visited VK for a long time. There is a auto payment system and recently you have billed Rs. 1500. must be based on your estimate.
Right now I am in the process of negotiation for selling the flat, hence i would request to extend the temporary dis connection and wait till i inform you for final settlement as there is no consumption of gas at the moment.
Incidentally, since you are known as customer friendly organisation the waiting on your help line needs your attention,

Dear Sir,

We are writing to you after having exhausted all avenues. We are hopeful that you will provide us with right direction.
The case goes like this: Indraprastha Gas Limited along with some agent came to Sidhartha Extension, New Delhi and took registrations for PNG gas connections in the month of January 2016. (Stamped customer copy attached. Apart from the attached paper, no other paper or numbers were given to me)
I, Beena Verma resident of 66C, Pocket C, Sidhartha Extension, New Delhi-110014 also registered during this drive and deposited a cheque of Rupees Six Thousand from my Oriental Bank of Commerce saving account no [protected], cheque no.122456 dated[protected] for Rupees Six Thousand Only. (Copy attached herewith)
The cheque no.122456 dated[protected] for Rupees Six Thousand Only was subsequently encashed by IGL
But unfortunately till date NO ONE has come to 66C, Pocket C, Sidhartha Extension, New Delhi to install the gas connection despite many calls and follow ups from our end. (Written many times to M/s. Bonace Engineers Pvt. Ltd., Easy Source and the Customer Care on the IGL website with no result!)
Please note that there are gas connections all over Sidhartha Extension including 66A, 66B and 66D so therefore, the feasibility of installing gas is very plausible and doable.
May I request you to help me out in this matter as I am a widow and a senior citizen. Please help install the gas connection at my residence 66C, Pocket C, Sidhartha Extension, New Delhi -14 at the earliest.
Looking forward to hearing from you soon.

Thanking you,

Yours sincerely.

BEENA VERMA
66C, Pocket C, Sidhartha Extension, New Delhi-110014
Mobile: [protected] / [protected]/ 26346991
[protected]@gmail.com

I had applied Gas pipeline connection in month of Dec. 2017 vide BP No.
[protected] in the name of Karam Vir S/o Late Sh. Tulsi Ram R/o 2/24 Ramesh Nagar, New Delhi 110015. After verification of documents, I had deposited Rs. 6000/- on 3/02/2018. Till then I had made no. of calls, and also on customer care complaint, no one has come to install the gas pipeline connection in my premises. No one is hearing my complaint. Is this is the customer care of IGL. I do know where I have to complaint. Please resolve my problem.

I have paid all charges two month ago thereafter they did'nt connection not connect with the stove.
We already contact with naveen sharma mob.[protected] and he did'nt responsed rajveer mob. [protected] and rahul also they say that we want extra money to do connection. Kindly help us if your managment dont take action against this i will go to the consumer court.

Flat no 130-B, pocket-b mayur vihar phase 2 Delhi 110091
Madan pal Singh

It is bring to your notice that presently there are huge crowd on cng pump stations. But it should be managed in a disciplined way. I am oftenly getting cng for my car from sector 10 rk puram cng pump which is very near to IGL HQrs. But here the employee are giving cng to some vehicle who are coming out of the way (breaking Q). I have several times brought to the notice of Manager of this pump but the employee of this pump are misbehaving with the complainant instead of saying anything to the defaulter who is coming out of the way. Please take necessary action in this regard because so many times it has happened.

My IGL Meter was replaced on 20th Feb 2018. I have so far received 2 bills after the meter changed and both bills are incorrect. Both bills are for the old meter no. and the readings are also incorrect. I have opened several Service Requests and sent WhatsApp messages to IGL but still no one have been able to fix a simple problem. They just need to remove the old meter no. from my BP# and add new meter no. in the system. However no one in IGL is able to make this simple change.

I am tired of calling IGL customer care and explaining them this issue.

From :-
Mukul prakash srivastava
House no. 114a, 3 rd. / top floor, lane no. -7,
Krishana nagar, safadar jung enclave
New delhi -110029
Mob. No. [protected] & [protected]

Customercare. [protected]@igl.co.in
Mr. Narendra kumar - ceo
Indraprastha gas limited,
Igl bhawan, plot no. 4, community centre,
Sector 9, r k puram, new
Delhi – 110022.

Sub :- request for removing the un - authorized lying of png line in the terrace of my house for conducting the repairing / renovation.
Dear sir,
At outset, please note that for subject cited matter, i have requested so many persons for last more than two (02) month and when the matter has not been resolved them i am approaching your good self.
The entire matter is being submitted here below in chorological order:-
1. I reside with my family at my residence (Own house) at krishana naga, safadar jung enclave, new delhi 110029. I have also purchase the terrace and it is under my possession.
2. I have not opted the png connection.
3. It was the matter of great surprise that without my permission, the installation team local contractor mr. Yogesh verma mob. No. [protected] & [protected], having a site office at lane no. -7it self, entered from neighbor’s roof and planted the png line on boundary wall of my terrace where beams are to be made for putting the shed of the terrace.
4. Move over, they have also planted the png line on the switch of my ground floor’s name plate & call bell. Resulting, call bell its switch & wiring got burnt. (Photo attached for your ready reference.)
5. Two month back, i met local contractor mr. Yogesh. During the meeting, mr. Yogesh promised to remove the png line but made lot of pretext to visit my house.
6. App. One month back, mr. Yogesh visited, sow the sight but after one week he told to lodge the complaint on customer care of png.
7. I made the call twice to customer care but all efforts gone in vain due to non-customer of png.
8. Somehow, i managed to get the contact details of local office of igpl, r k puram, new delhi. The concerned person behaved gently and gave the concerned person mr. Saod mob. No. [protected].
9. After several promises, mr. Saod visited my house, promised to remove the png line but on[protected] mr. Saod told that he is not in a position to remove the png line of my house due to non co-operation of local contractor mr. Yogesh.
10. I called mr. Saod for several times but his phone is either busy or no reply.
11. During the last telephonic conversation mr. Saod threaten that the safe custody of png lines my responsibility and if it gets damage then heavy penalty shall be imposed by igpl.
You good self are requested we (Me & my wife), both are just entering shortly into the age of senior citizen, have been facing the mental torture last more than two (02) months and if the png is not removed within three (03) working days then this mail will be forwarded to sarojani nagar policy station, new delhi for lodging the fir against igpl for torturing mentally & financially to the old couple for which a heavy financial compensation may also be claimed.
Thanking you and anticipating an apace & favorable action to resolve the matter.
M. P. Srivastava
General manager - marketing
Hpl electric & power ltd.,
357 q, pace city-ii, sector-37,
Gurgaon-122 001 (Haryana), india
Tel. : +[protected]/91/92/93/94/97 (341 ext.),
Fax : +[protected]
Mob. : [protected]

Its again an blunder from your side regarding the bill generation and its charging.

Consumer details:-

Consumer No. -[protected]

Address: D 405, Galaxy Vega, Techzone IV, Greater NOIDA West

Issues:-

1. One meter checking guy visited at home on 29-June-2018
2. You guys have sent me the e bill by email on 29-June-2018. Which is already past the invoice due date (26.06.2018)
3. You must have sent me the e-bill on 5-June-2018 (Invoice Date)
4. Because of which, I have to forcefully pay the extra amount 221.52 INR (Amount Due after 26.06.2018) in place of 217.18 INR (Amount Due on or Before 26.06.2018)

Expecting the extra amount back in my account. Kindly do the needful utmost as not getting any response on toll free number as well.

PFA e bill for more info/
Thanks & Regards,
Ashish Kumar
Email ID: [protected]@gmail.com
Mobile no: [protected]

Recently the back lane of e block, amar colony, lajpat nagar - iv, new delhi - 110024 had been dug up behind house nos. E - 218 till e - 241 for laying of png pipes. However the backfilling of the same has not been carried out properly and because of which the whole road has sunk in after yesterday’s evening rain. Need your immediate and urgent action on the same.

I have paid all charges two month ago thereafter they did'nt connection not connect with the stove.
We already contact with naveen sharma mob.[protected] and he did'nt responsed rajveer mob. [protected] and rahul also they say that we want extra money to do connection. Kindly help us if your managment dont take action against this i will go to the consumer court.

Flat no 58 5th floor raj vihar dwarka plot no.13
Rakesh pal ahuja
Mob:-[protected]

आपने जो 90/85 मालवीय नगर, नई दिल्ली के लिए जो नया पाइप लगवाया है उसका हाल देखिए
आज शाम मैं अपने घर के नीचे खड़ा था, मेरा ध्यान कहीं और था। तभी मैंने जोर से आवाज सुनी, देखा कि एक बच्चे ने नॉब घूम दी और गैस लीक होने लगी। मैन जाकर नॉब बंद की।
आपके कर्मचारी ऐसी लापरवाही कैसे कर सकते हैं..?
यह काफी बड़ी भूल है। इससे कोई भी बड़ा हादसा हो सकता है।
साथ में तस्वीर भी लगा रहा हूँ।

I had already complaint about igl connection at my qtr no-22 type - ii kasturba institute of technology pitampura delhi-88. But not action is taken by you. This complaint is against mr. Vikas jha and mr. Dinesh kumar, who had taken the cheques two times in favour of igl. The amount had deducted from my account but no connection is setup till date.

This is our humble request you to kindly look into the matter and solve our problem as soon as possible. Otherwise i will complaint to the higher authorities regarding this issue.

With reference my connection number B.P. [protected] of B-1, Sarswati Garden New Delhi-110015.
My Name Somnath, Mobile No.--[protected] and email ID - [protected]@yahoo.com.
I issue SBI cheque no. 321673 of Mansoravar Garden Branch New Delhi, and it has been transferred in your account dated 07.02.18 as C.M.S. Branch pool account. My PNG line Meter has already been installed but gas supply not given.
You are requested to arrange PNG supply as earliest.
Note :- Photo copy of Passbook attached

Dear sir/madam,

I dinesh kumar gupta had applied for igl connection long back in the month of january dated 19th of the year 2018.

All the visits for verification, feasibility test & other checks - at my premises have been done already.

The cheque of rs.6000/- drawn at yes bank had been debited on february 3, 2018 where in i was given a maximum time of 90 days for the installation to be done at my said premises.

I had taken follow ups more than 50 times which can be verified with the igl customer care.

Everytime i m given false committments of getting the connection done in a day or two.

This is simply out of my tolerance.

I wonder why are we then encouraged to get the same installed in every home while the organisation is ignoring the sleeping internal process at igl.

This is unacceptable. The tenure has aleady been exceeded & i want the complensation for the delay along with the installation of the same to be done at my premises at your earliest.

This will only discourage people not to get the same for their homes

Name : dinesh kumar gupta
Bp number : [protected]

Dear sir/madam,

I dinesh kumar gupta had applied for igl connection long back in the month of january dated 19th of the year 2018.

All the visits for verification, feasibility test & other checks - at my premises have been done already.

The cheque of rs.6000/- drawn at yes bank had been debited on february 3, 2018 where in i was given a maximum time of 90 days for the installation to be done at my said premises.

I had taken follow ups more than 50 times which can be verified with the igl customer care.

Everytime i m given false committments of getting the connection done in a day or two.

This is simply out of my tolerance.

I wonder why are we then encouraged to get the same installed in every home while the organisation is ignoring the sleeping internal process at igl.

This is unacceptable. The tenure has aleady been exceeded & i want the complensation for the delay along with the installation of the same to be done at my premises at your earliest.

This will only discourage people not to get the same for their homes

Name : dinesh kumar gupta
Bp number : [protected]

I live in sahibabad, ghaziabad and have been using png since almost last 5 months.

The bill shows my usage and it is projected way more than my actual usage.

I have raised the complaint a number of times and then their engineer came and he agreed there was a fault in the fitting and there was leakage in my kitchen putting everybody's life at stake.

Well, they understood and fixed it and yet my bill shows usage which is way more than my actual consumption.

There is another flat with same consumption and with half of the bill comparatively.

I am tired of complaining again and again, no solution. Please help. If there is any information needed, please let me know.

Vikas kaushal