Indraprastha Gas Limited [IGL] Complaints & Reviews

My bp no. Is [protected]. For the last three months, billing is done on avarage as your meter reader may have called when our flet was locked reading sent online was not accounted for may be due to our incorrect submission. We are only two persons of advanced age and had requesteq that we be informed a day or two in advance of the visit. An official on phone agreed but this did not happen.
Kindly apply corrective to relieve we senior citizens of this hanging matter

Hi team,
My name is jasbir singh Bhatia and my address c 216/217 2nd floor Lajpat Nagar 1st new Delhi- 110024
Bp no is [protected]
I have applied a new connection on 7th dec 2017 and paid 6000 rs for the same but till the date 25th april 2018 i have no igl gas at my home just they have only istalled pipe line and meter but not digging from the down..they r saying we can not arrange the labour for a single connections...i m keep calling to the area department and their seniors but not getting response from them.

I m really frustrated and disappointed from this kind of service..pls plss do the needfull.

Dear Sir,

I Ajay Kawatra R/o 202/B-1, first floor, Gautam Nagar. Recentliy IGL Pipeline is completed in our Area, The contractor have dig the road in front of our main Gate after pipe installation they have not remove derbies in front of our main gate that create lot of problem in entry & exit of our vehicles.

We have requested so many time to contractor for this problem., But there is no action has been taken so for,

So you requested to do the need full & Kindly take the action to resolve the problem.

Thanks

Ajay Kawatra

Tel: [protected]

I am a senior government officer retired as at the level of additional secretary. We asked igl to get us the expert advise as to whether the meter was too close to the kitchen chimney or else it should be shifted. (Ticket no [protected] dt 18/4/2018.) the persons sent to us were not the right ones. Being from field labour, they neither behaved cordially nor were fit enough to advise us.
Though later your supervisor mr rajat personally came, yet, i decided to bring to the knowledge of igl that they should give importance to placing the right persons for public dealing or else the good name of igl shall deteriorate.
We hope igl shall post cordial,, polite and educated persons for public dealing quite like other agencies like vodafone, airtel, bses etc

We have applied for an igl connection. Payment was made on 5/10/2017 and the cheque has been encashed. Bp number given to me was[protected]. After frequent reminders another bp number was alloted.[protected]
How ever after encashing the cheque iglhas convienently forgotten to provide any service. We have sent frequent enquiries and the customer care sends a message they are looking in to it. How ever no action hss been taken so far.
There also seems no means to get in touch with the concerned authorities.

Refer your sms dated 23/04/2018 regarding submission of meter reading in 4 easy steps.
In this context, i'm to say that i'm an old man living alone. I don't know how to use a smartphone. As such, i won't be able to submit the meter reading as suggested.
Please send your man for the meter reading as usual.

Nalinaksha mutsuddi,
C - 51, sector - 21, jalvayu vihar, noida 201301.

B. P. No. [protected]

Dear sirs,
My request dated 29 mar 2018 for restoration of png connection which was temporarily disconnected for the maintenace of my house at my address rh 29, sector-2, rajendra nagar, sahibabad, ghaziabad, 201005 has not yet been completed. It is already 23 days past by now where as i was assured that work will be completed within 13 days.
I request help from your good office. I am woman running after igl customer care thru phone and emails.
Kindly help. I will be grateful.
Kind regards
Mrs vandana kandpal
Bp no [protected]
Mob # [protected], email:

Dear sir/mam
I was take a new igl connection yesterday in 3.30 pm but in 8.30 pm the meter was not working and the same time i was note down the complaint in igl but till now no response. Please help me urgent basis my gas meter is not working so we are unable to making food and we have two small baby girl and this is the very bed impression from igl
Please take a action urgent basis.

B. P no. [protected]
Amit tyagi
Sf-2 second floor plot no 43
Avantika extension phase ii
Ghaziabad
Mobile no. [protected]

One no igl connection exiting vide business partner no:[protected] in my office. You are requested pl update the contact and e-mail as under.
Phone no:[protected], [protected],[protected]Fax)
E-mail id:[protected]@gmail.com
You are also requested pl arrange on line payment and provide the necessary link.
Thanks
Secretary
Consumer grievance redressal forum

I made an online inquiry on igl site about my bill and surprised to note that a bill of rs.4144.38 is raised on me (Bp no.[protected]). On further inquiry from company's customer care official i came to know that this comprises of rs. 3250.00 towards cost of 10 mtrs of gi pipe, rs. 312.09 towards old outstanding, rs. 6.24 towards late payment charges besides other charges like inspection, consumption etc.

Sir, on my request, said connection was temporarily disconnected on 07.09.2016 and again restored on 07.03.2018. At the time of disconnection 20.00 mtrs of gi pipe was dismantled and was deposited with igl (Ticket no. [protected] - td (R) with device removal dated 07.09.2016, copy attached). Mtr reading at that time was 773.328.

Now as per igl re connection note 10 mtrs of pipe was installed on 07.03, 2018. (Copy attached)

I failed to understand, how can igl charge rs 3250.00 for 10 mtrs of pipe when 20 mtrs of my pipe is already deposited with igl.? Actually igl should pay me the cost of balance 10 mtrs of pipe.

Besides this, i failed to understand the reasons of raising a bill of rs. 312.09 vide invoice number.[protected] dated 01.03.2018 wherein billing period is shown as 22.10.2017 to 20.12.2017. When my connection is restored on 07.03.2018? A detailed mail was sent to igl by me on 13.03.2018, reply of which is still awaited.

It is a matter of concern that instead of resolving the issues igl is raising wrong bills which cause me lot of mantle agony. This is total harassment, nothing else.

I once again request igl to please withdraw/cancel/ reverse the wrong charges immediately. And resend me the revised bill.

Outstanding bill issue - bp no.[protected] - balwant singh - previous bill of rs.2315/- already paid off on 18th mar 2018; now the previous bill still unaccounted and another bill of 2450/- is generated which was last week for rs.2400/-!!! My calls remained unanswered... I wont pay any bill unless your records are reconciled and you give me a call/resolve this impending issue - update may be given at cell#[protected] or [protected] and email: [protected]@gmail.com

My bp no. Is [protected]. I have tried my level best to contact on your customer care numbers as well as on whatsapp no, [protected] for payment. I send a photo of the present reading i. E. 00043.72 on the said whatsapp number on 07 apr 18 but no response has been received so far. I request them that i am going to see my children and will not be available for the next few months. You are requested to generate the bill accordingly before i go to my children by 25 apr 18.

Bp no. [protected]
Bharat kumar chadda
B/g-12, gaur homes, govindpuram
Ghaziabad-201013
Phone (M) - [protected]

We requested for restoration of aforesaid connection which was closed due to repair work. Igl employees assured that same would be restored in six days
But same is not being done. On enquiry the concerned official has postponed the matter for uncertain period with the remarks that he has pending requests of previous month and our request will be attended afterwards. We are facing a lot of trouble in cooking of meal as we have no lpg connection. Whether we are supposed to get our work by offering bribe when the igl has no citizen charter to follow. Kindly look into it.

Dear sir,
My customer id is[protected], gl representative is not come to my home for collect the meter reading and bill is not sent to my home or my register email id. So i can't verified my bill and reading detail.
My requested to you please send the actual bill and reading so i can survive your service. Otherwise it is tough for me to continue your service
Hope you take it serious and consider my complain

Sir,
This is to state that i am residing at flat no 404, plot no. 11, orchid valley, sector-19b, dwarka, new delhi. I was given connection of png in the year 2017. At the time of installation of meter, i specifically requested the engineer to install the meter in my balcony, but was refused by him on the condition of security & policy of igl. I requested him/engineer that i can bear the expenses, but was refused straightway. Now i have noticed that in another flat of same type i. E. 4 bed room of the same society the meter has been installed at the balcony. This is a double standard of the same company. Either the engineers have been paid some money or else the meter should not be installed in the balcony area. Please send your representative to look into the matter. Contact number is [protected]

I have filled the form on 23/02/2018 for the fresh connection of igl png supply at my house bungalow no. 5a, tilak bridge railway colony, near pragati maidan metro station, new delhi 110001. Applicant name sangrah maurya & made the payment of rs. 1000/- by cheque no. 007844 dated 23/02/2018 drawn on dena bank to your executive mr. Rajinder. I have given the allotment letter as address proof on same day and copy of photo id on 25/02/2018.
At the time of applying for new connection, i have been told that it will take 10-15 days. It's more than one and half months but till date non of your executive visited nor we have received any call from your side.
We are unable to get through your customer care number. They keep on hold.
Kindly look into the matter & do the needful.
Hoping for promt reply & action.
Thanks

I have tested with 2 burners on and observed that meter is running very fast and i have also got the same checked through igl official who installed the connection and as per them also it is running fast in comparison to other residents. Plz do the needful on priority and change the meter.
Best regards
Rohit sethi
Gayatri 1963
Mahagunpuram ph2
Bp num [protected]

This is to inform that I received a bill in April 2018 for Bp# [protected] for 676.00 for a one month. The reader never visited our place to take the reading and dont know feom where he calculated this amount. Appreciate if someone can look into this problem where users are been fooled by incorrect billing. I am working in a govt profile and can approach PMO directly if no action taken against this. Inform with some positive action.

We have applied for new connection at our residence in F-14 Blk, Plot No. 3, 2nd FLOOR, Rohini Sector 15 about 120 days back along with payment of Rs. 6000.00 .We were even allotted B.P. No.[protected] and also site survey report was O.K., but inspite of that till date connection not installed. Called up many times to concerned area executives, but in vain.

Dear sir i m resident of 6a/i wea karol bagh new delhi-5 basement. Igl peopel did digging work at corner of my building. After pipeline, remaining mud not lifted since last one month, creating traffic jam, dusty invironment at 6a/1 w e a karol bagh. I request you to kindly do need full at earlist possible. Other road side r also digged. All hole must imme.. Be cosed