Indraprastha Gas Limited [IGL] Complaints & Reviews

Hello,
I got this email from you-

On wed, mar 7, 2018 at 3:52 am, wrote:

Dear sir/mam,
Greeting for the day!!!
This is in reference to the collection of meter reading of png connection installed at your premises. We would like to inform you that we visited your premise for collecting meter reading but we somehow missed you at your place due to which the meter reading was not collected....

Sir/madam,

I had applied for a new connection (Bp no. [protected]) for which the technical feasibility and the necessary payment has already been done.

2. The payment was cleared on 01st feb, 2018.

3. I have attached the acknowledgement and the account statement.

4. Kindly expedite the process since more than a month has passed since the payment process.

Hi,
Bp no. [[protected]]

Igl meter & pipe has been installed on 22 july 2017 but due to unprofessional behavior, my igl connection has been started on october 2017. I had requested the customer care a more than 100 times to start the connection then somehow they started.
Now struggling to get my jmr sheet and first bill. Same has been complained, emailed about 100 times but no result. The are in no mood to provide...

It’s been more than a month and igl has not been able to verify my document for a new connection, i have sent th scanned documents multiple times andy got automated responses that the documents have been received but they blatantly lie that that documents have not been received bp no is [protected], the guys at ththe customer care tell me to courier the hard copy, what is the point of digital india when everything is still manual, it’s...

Dear sir,

We applied for lpg connection last year and now more than year, they lay down pipe after continue follow up they dig big hole in front of the house to make the connection, even my wife pay 500/rs to cover that hole because the hole was middle of the road to avoid inconvenience to others, but my wife call for final connection and she was told from the r k puram office that some one complaint about your connection on high level, i am surprised how can this happen as everything was done under your administration of your organization your team had done the site visit and decided the route according to the building structure.
Please this my humble request look in to and do the needful my family staying alone with 2 kids since i am working out of india we need this connection very badly due to some security and safety reason.
Awaiting for your fast response & solution, once i land in india i will visit your office.

Neetan sharma w/o anil kumar
Dwarka sector - 8, d - 64 2nd floor new delhi
Ph no - [protected]
[protected]@yahoo.com

Bpl no - [protected]

Dear sir,

I am ur customer n paid my bill long back vide bearing cheque no.116228 at ur paschim vihar branch. Today i saw one notice in front of my house regarding non payment in this context i called mr sumit whose no. Was appeared in the notice for contact person accordingly i called him to apprise about the payment status but the behaviour o[censored]r representative mr. Sumit mob. No.[protected] was unacceptable. Rather listioning n solving the clinet problem he used unparliamentary language. Sir i am an army officer n deserve little respect inspite of telling him my status he didnt stop abusing which is not acceptable from igl level organisation staff.in past v never had problem. This is my duty to apprise u about this episode before things aggravate n this is cause of concern. Expecting such situation will not arise in future with any client.

Rgds

Rk bakshi

Sanjay nv. 341/202-a, park view apartment, shalimar garden extn-1, sahibabad, ghaziabad up-201005. After so many requests & reminders bill not getting. So i am unable to make payment.. I would like to disconnect the gas connection given to us. If any queries pl. Contact in my mobile no [protected]. Now my tenand (Shazia khan - mobile no [protected]) is staying in that. You can call my tenand 's mobile number and make sure she will available in house before going) i am working in kerala. So i am unable to send picture of meter reading. Your meter reading person should visit the premises and take latest bill reading and raise bill at the earliest for making me payment. My bp no. [protected]. Now also amt due is showing as zero. Kindly check and do the needful at the earliest. Thnks

My address is a-602, amrapali green, indirapuram, ghaziabad & my bp no is
[protected]. I have temporarily shifted to mumbai since last 18 months for medical treatment, & may stay here for some more months. Hence the connection at the above permises is lying un used, still bill for png is being raised. As per last bill the amount due is more than ₹ 2000/-. I have earlier complainrd about it but no solution was received.

Please look in to the case inform me so that i take a proper action on the matter

Aparesh tosh

Dear sir,
I, mrs gaytri vaid, resident and owner of second floor apartment (Back side), in j-9/51, rajouri garden, new delhi-110027 would like to bring following facts to your notice.in my absence and without my permission and consent a gas pipeline was placed by your technicians/contractors on the wall of my second floor apartment for giving a piped gas connectioni do not need now or in future any piped gas supply. If the same is required by the residents of ground floor apartments or the first floor resident the gas pipeline should only be provided to them. I stay infrequently at my second floor apartment and any gas pipeline on my second floor wall constitutes a security hazard. I again reiterate that i do not need a piped gas connection. Kindly have your gas pipeline resting on my second floor apartment walls removed forthwith. I had verbally also apprised customer care but no action has been taken

I am residing at flat no 101/1b, railway colony, near viveka nand school, anand vihar delhi-92, vacating my this residence on 15 march 2018 therefore my present domestic igl connection may be discontinued on ward 15 march, 2018 and advance made by me may be adjusted in my bill accordingly. It is also requested to the company that the present gas burner may be reconverted to work on normal gas cylinder. Further, i am shifting in flat no a...

Meter no. 13037822, reg. Name - hari kishan
It is inform you that i have submit the complain for issue final bill and clear the noc by igl. My complain no. Is [protected] dated 13.02.2018 and service order no. [protected] (Disconnectn-permanent-w/o device removal), but currently no status update against this complain. So i will again requested to you please give me final amount regarding the clear noc and i will pay and clear the noc. If regarding any doubt for this complain please contact [protected] (S. O. Surender rawat)

Dear sir,

Today i visited at igl office, sector-3, c block, noida and meet with mr. Manish for the balance security amount of rs.1000/-only but he denied to received the cheque and demand the all documents again with new form while our meter installed.
I said you check your system showing our full details because we have deposited all documents when meter installed in 2015.

Now your phone received so wr are depositing the same for continuation.

What they want and harass i cant understand so, please take necessary action in this regards.

Regards

Anita milind
Flat no.4b5
Sigma appartment
Beta-1, greater noida-201308
Phone [protected],

Please help me for getting refund of above said bp no. I have made payment to igl of rs. 1275*3. For new connection installation. Two connections have been installed which are required but one excess payment wrongly made. Regarding this i have written many times to igl and telephonically discussed but no one is listening.

Mohinder singh
Wz-85 3rd floor mukherji park tilak nagar delhi-110018
Mob [protected]
Mail. [protected]@gmail.com

(Bp no : [protected], greater noida) while vacating my house, my earlier tenant intimated three years ago that all gas bill charges along with other charges (For temporary disconnection but keeping connection registered, so that no monthly gas billing would be raised during house remains unoccupied) were paid. Somebody from igl intimated recently on phone that igl is going to permanently disconnect my gas connection. I do not require gas from igl at present, but want to continue connection without gas supply & monthly billing. Please intimate current status & further action required from my side to prevent permanent disconnection, so that in future whenever required gas supply may be restored immediately.

Yougesh kumar
General manager (Gail (India) ltd.),

Indraprastha Gas Limited — No confirmation of my bill payment (igl)


On 28.02.2018, i have paid my bill of igl using Paytm. Transaction was successful from Paytm and money is deducted from my account yet i didn't get any confirmation receipt that bill has been paid. Website of igl is showing unpaid bill payment status. I request you to please help me out as soon as possible.

Hi i submitted my application fr connection almost 7 months ago. The payment was also debited 6months ago but till date there is no update for d connection. I submitted the complaint twice now on customer care nmbr bt still no action has been taken.
The bp nmbr is [protected]. Plz treat this urgent. I have tried contacting indraprastha so many times now but still no action has been taken. Even the engineer did not visit the site to check any details. I have paid 6000 rs to them and they were quick in debiting the money but not giving connection. I was told twice on customer care that the connection wil b given in next 5 days but stil no body came. If i knew this would happen i would have not given myvrequest.

I dr ivy p mall had applied for a png connection at my residence f-241 sarita vihar. On 10 november 2017 an account was created and was allotted bp no: [protected]. Technical feasibility was conveyed on 11 november 2017. After several requests security deposit of rs. 6000/- was collected through cheque no: 278199 of sbi on 28 december by a representative of city associates, who informed that the connection would be provided by end of january 2018. On the receipt he provided contact number as [protected]. On 07 february, spoke to a lady named shefali on the above phone, who informed that the connection would be activated within 15 days. On 26 february again spoke to shefali and another gentleman at the above number and were asked to follow up with 2 numbers. We appear to have been misguided as no: 26332494 does not exist and no: 65699467 is of maintenance deptt. This number provided us yet another number [protected] of a gentleman named mr zain. Unfortunately, no response is available for two days.
Kindly appreciate that one has been put into unnecessary inconvenience due to running from pillar to post and being misguided by igl staff.
It is requested that the complaint may be looked into on priority and the matter be resolved at the earliest.

The gas can be smelt since there seems to be some leakage, this fact has been brought to the knowledge of the gas meter reader on three successive occassions, please, get same qualified person to check the problem on site to rectify it,
I need to emphasize that apart from wasteage of the resourse, l am being made to pay for the uncaring attitude of the igl staff, which to say the least can't be appreciated.
I shall be thankfully for an expeditious action.
Regards

Fed up with igl services. Worst services i have experienced. Nobody is came tk me to read meter tbe on wht basis you are sending bills. They are making people fool. I need my answer o wht basis you are providing bills when i'm the only person who is living here. N my bill is 1423 of the month. I have paid my previous bill just thought i will ask the person next tym that on wht basis he has provided the bill. Bt nobody came again in this month. I want that person here. Want to ask him why he is making fool. I was w8ng for him. I need answer asap. Oyherwise i will take a strict action. I have been experiencing your servoces for the last 6 months. Now i want to cut my connection. Really upset with the services

I have applied for a new connection for my flat 527 in raj nagar extn. And even after more than 2 months nothing has been done. After so many reminders and mails no body is responding. Now after so many efforts they are saying you have to visit our head office. I really fail to understand that after giving proof of deduction on 20 dec of money still they have not updated my amount. Pls look into this and do the needful as soon as possible
Regards
Meena gupta
B. P.[protected]

Hello, your cheque no. 537239 for rs 6000 which was issued from a/c no. Xxxx8654 has been received in clearing on[protected]