Indraprastha Gas Limited [IGL] Complaints & Reviews

Hon'd Sir :
1. Through SBI transaction ID (LSBI[protected]IGACXZWEO6) & (LSBI[protected]IGACXZWNK4 ) I made my bill payment TWICE (Rs. 912+912) to my B P No. : [protected] on 17 Feb. 2018.

2. On19 Feb. I also queried about this issue to ur C. Care IGL. They told me that only single time payment of Rs. 912/- is received.

3. Kindly check d issue & refund d excess payment to my SBI bank account no. or adjust it in d next bill.

Thanks & Regards
Kamta Prasad Sharma
Ph. [protected]
Add. 8/54, Sector -3
Rajendra Nagar, Sahibabad
Ghaziabad-201005

Dear sir
I received mail from customercare. [protected]@igl.co.in as under
Dear customer,

B p no. : [protected]

Mobile no.: [protected]

Email id. : [protected]@gmail.com

Address.: 137 grd floor block a1 paschim vihar

New delhi 110063

Your service request no [protected] generated for defective meter has been registered and will be resolved within 36 days.

The service charges are hosted at our website http://www.iglonline.net//english/Default.aspx?option=articl. if you find any discrepancies in logging of service, kindly call customer care no. Immediately on receipt of this email.

For any assistance, contact us at:

Customer care no.[protected]/[protected]

Best wishes,

Team igl

Our 24x7 emergency nos. Are 155216 or[protected]Only for the purpose of any leakage/fire/digging activity)

Logged service request is chargeable. Website : www.iglonline.net

It is to be noted that i have not lodged any service request for bp no [protected].
However bill for bp no [protected] of first floor a-1/137 paschim vihar has come with incorrect consumption charges

Bill shows amount due rs 838 (Invoice date 29/11/2017) while actual consumption is nill. Pl rectify the bill.

Rk gupta
[protected]

On one side everyone is talking about swach bharat abhiyan and on other side you as a reputed company IGL hasn't provided proper washroom facilities to your employees due to which employees are urinating in open, I am also attaching some pictures with this in which you can see the peeragarhi IGL station and how employees are urination in public. I request you to please look into this matter

Hi

As per admission criteria and our knowledge, admission should be based on eligible criteria on the basis of points and for remaining seats there should be a lucky draw. But in that school, they show that we have done lucky draw but there is no any information received by parents about lucky draw and their child are also eligible for that. Even i am also suffered from that in same school. And they are not meeting with parents to solve their queries about that and behave like a uneducated people and saying that go and complaint it. We will see you in department.

So please i want to know that where is our system working according to rules which are declared by govt.

Please take immediate action for that otherwise so many parents are suffering for that and it will go on every year. Idao

The resident has to submit that an unauthorized gas pipeline is being installed on the roof of her property. The resident, mrs. Santosh sachdeva, submits that this installation of pipeline is not authorized by her. She feels threatened and insecure due to this unauthorized installation. She feels unsafe by this encroachment on her property. The resident submits that she is old and aged and deems this act as a threat to her life.

The resident requests an urgent attention to stop this installation at her property.

We are committee members of mix lane rwa (M block, 80 block and nil-80), malviya nagar. Our lane members had paid the connection amount to igl in august 2017. However, till date connection is not provided in our lane. Please let us know why is it delayed beyond 90 day timelines of igl. Also, by when can we expect the work to be executed.

Regards,
Monitoring and executive committe,
Mix lane rwa (M block, 80 block and nil-80),
Adjoining pt madan mohan malviya hospital, malviya nagar
New delhi -110017

Please refer the bp nos and lead nos.
Bp no : [protected] & lead no : [protected]
Bp no : [protected] & lead no : [protected] for providing to png connections where feasibility already been checked and passed by igl staff but it is not so far provided, the reasons best known to igl as neither their replied to my application for which i asked to inform the circumstances and valid reasons in the matter.
In view of above you're requested to use your good office to investigate the case properly so as ends of justice met together urgently and rights of a good citizen is saved.

Thanking you
Surender kumar
Be/189, llnd floor,
Street no. 5 hari nagar,
New delhi - 110064
Mob:- [protected]

I advocate vikas sood residence of b-49/a rajan babu road adarsh nagar delhi-110033 is a no png user. A power gas point has been fitted on the wall of my house from which the connection has been given to the adjacent house. Inspite of several request to shift the gas point no action has been taken till date. Renovation work is being delayed due to the non removal of the gas point. I am already late one month late for the renovation working...

Disconnected on aug. And final bill issued and paid as it is not relevent as gas connection temporarily stopped charged rs. 1634/- without any usage. I have
Contacted several times thru toll free nos. Not proper response.
And submitted the application form with id and cancelled cheque bank details thru online/whatsup and also hard copies courired
Till now no response pls do the needful

Thanks
Srividya

Dear sir/madam,
I have applied for new connection in october 2017. We have submitted related documents on dated 11-oct-2017 whose reference no. Is bp no.[protected]. It is more than three months, but till no body has come to our residence for new connection.
You are requested to do needful in this matter urgently.
Waiting for your early response.

Regards,

Sector 18, rohini
Delhi-110089

Dear Sir / Madam,

I would like to inform you the ordeal I've been going through for last 7 (seven) months with respect to relocation of our gas meter in the same house. The first request ([protected]) for relocation of our gas meter was sent to IGL in May 2017.

Originally the gas meter was located in our kitchen which was not very prudent from accessibility (for meter reader), safety and security point of view.br...

Applied for new connection in August 2017, meter installed about 15 october, but gas supply not started till date. On calling to customer care replied that you have asked to put it on hold. No such request has been raised from my side till date. After complaining to customer care and writing mail on 22.11.2017 I receive a mail for regret of incovenience but still till date they have not started the gas supply. Height of carelessness to handle the customers. BP no [protected].

Bp no [protected] png connection north west delhi.. Ashok vihar

I am writing this email with lot of frustration and feeling harassed.

I have paid the initial deposit as per below email confirmation from igl and bank statement attached above.

In mar 2017 i have an overpayment reflecting in my bill which was supposed to be adjusted in next bills.

In may 2017 i received a bill with balance carried forward payable to igl as 5136

I registered complaint that the carried forward amount is incorrect and security deposit was already paid and shared email confirmation from igl

Today two guys came to my house and disconnected png connection without reason. There is no update of disconnection at igl customer care.

I am out of delhi and mi wife and small kid are feeling harassed due to no connection without our fault. If payment is suddenly stopped reflecting in your records you cannot bill customer for the same.

Please reinstate connection today and rectify the bill.

Your website has big problems. I cannot register as a customer, cannot do insta payment of my bill, cannot log in. Even cannot give feedback, because it insists that capcha is incorrect at the bottom of the feedback form.
It makes me feel that igl is purposely keeping clients away and preventing them from complaining or contacting the company. You refuse to take a new customer registration, and you refuse to take feedback of a complaint. Your managing director and other officials do not give their email, telephone or address on the website. There is so much secrecy that i have to come to a consumer complaints website to even complain about you.
How am i to pay my bill, sitting out of station, if your website refuses to accept it?

Dear sir,

62.008 kg cng was purchased @ 49.20/ per kg from authorised cng station igl noida sector-53 on 26.12.2017 for our veh up 16 et 0456 of brahma travels the actual cost of cng was 3050.79/- but it was charged 3060/- the payment was made thru atm card, when the atm card was swiped the slip of payment did not come out from the pos machine and i was told that payment could not be success again the atm was swiped for the same amount the payment slip came out from the pos machine, but the amount 3060/ have been debited twice from my bank a/c at the same time, when the same matter i complained to the station manager he told that it will be automatically refunded and the excess payment will be credited to your a/c, today on 11.01.2018 when i check my account at bank so far the excess paid or double paid amount has not been credited or refunded.

You are requested to look into the matter and refund the excess payment of rs 3060/-

Regards,

Brahma travels,
O-94, sector-12
Noida

G. B. Nagar u. P.

Hi team,

My bp no is :[protected]. I booked the connection on july 2017 still not the connection haven't been installed. I made plenty of calls to customer care but not got any output from them. I waited almost 8 months for new connection still not any progress on it but as per rules it will maximum take only three months. Kindly do the needful as i require the connection on urgent basis now.

Regards,
Mohit ([protected])
E_mail id:[protected]@yahoo.com

Hi,

This is in reference to the disconnection of my gasline bp# [protected]/ ca# [protected]. On jan 4 two people from igl came to disconnect our gasline on account of non bill payment. Firstly they were adamant on disconnection but when we made the online payment there and then they charged rs 500 from us and left. However despite of this, our gasline was disconnected on jan 6 without any prior notice.

My question...

Hi,
This is to bring to notice that i had made the full payment for igl connection more than 4 months back, but it is not installed yet. The guy from igl did visit a month back, but still nothing has happened.

Why is igl just sitting on the full payment done? This is causing lot of problem/issues at my end.

Please look into it asap.
Bp no. - [protected]

Nipun

Indraprastha gas limited dated 05.01.2018
Igl bhawan
Plot no. 4, community centre, sector 9, r k puram
New delhi – 110022
Subject: unfair trade practice & deficiency of service.
Ref. : bp no. [protected]
Dear sirs,
This is to inform you as follows:
1. I am consumer of png being supplied by you and i am paying you the charges for png consumed through a/c payee cheques as...

I applied the connection in september 2017 and payment is confirmed by igl on 06th october 2017. But the connection is not installed yet. I am living in pocket 12, kalkaji extension, made many times to customer care for installation but they said as within 90 days, it will be done but today is 89th day but no contact and no person contacted me for installation yet. Very really patethetic repplies from igl. Heir visisin and philosphy is written as just cosmetic look of website, it seems. Below is written and in practical, nothing on ground.

This vision statement: not fullfiled here.

Enhancing value for the stakeholders including customers, shareholders and employees (Where is enhancement of customers which is important part of stakeholders)
Achieving excellence in our operations (As such no replies of my complaints in customer care yet)
Providing satisfaction to the customers (100% disatisfaction yet in terms of response and service delivery, 100% failed)

Philosophy

The business philosophy of igl would encompass the following:

Strong commercial orientation (Customers
Best operating practices
Value addition at every step
Quality customer service (I am still awaitong for quality customer service yet since last 3 months, again poor service is showing by igl)
Team effort (No team effort is seeing here as customer care told to get the things on urgent basis but thereafter no means of "urgent" word in igl.
Develop a learning organization (I dont know what igl has this part as we are having bad experience from igl and this bad experience is not for learning sense.)

So now point by point, it seems to be proven that as they have vision and philosophy is just here for cosmetic look or then nothing else.

If some body has really sense about this and care about the customers which is important stakeholder then please get the service done.