Indraprastha Gas Limited [IGL] Complaints & Reviews

I have applied for a new connection for my flat 527 in raj nagar extn. And even after more than 2 months nothing has been done. After so many reminders and mails no body is responding. Now after so many efforts they are saying you have to visit our head office. I really fail to understand that after giving proof of deduction on 20 dec of money still they have not updated my amount. Pls look into this and do the needful as soon as possible
Regards
Meena gupta
B. P.[protected]

Hello, your cheque no. 537239 for rs 6000 which was issued from a/c no. Xxxx8654 has been received in clearing on[protected]

For png connection in my residence at c 166, pocket 1, kendriya vihar, sector 82, noida, as provided on the website of igl, i made online payment of rs.6000/- twice on 22.02.2018 through the payment link of igl. One payment was made through netbanking and other through debit card. Both the amounts were debited from from account and igl issued transaction acknowledge receipts stating payment received successfully. The transaction reference numbers are lhmp[protected] andluti[protected] dated 13.2.2018.
However, igl is not updating the payment status in spite of my personal visit to their rk puram office and furnishing their own receipt on the flimsy ground that it is not reflected in their record. They are not accepting their own acknowledgement receipt. It appears that they are not happy with the online payment system.

I applied for new igl gas connection in Rohini Sector-15, Delhi & paid the required amount of 6000/- vide cheque drawn at SBI, Rohini, which was debited from my account on 15th Nov.2017.
Now as on date even after 100 days, no installation have been done in spite of repeated phone calls & SMS to concerned area executives, but in vain as no action has been taken so far.

Hon'd Sir :
1. Through SBI transaction ID (LSBI[protected]IGACXZWEO6) & (LSBI[protected]IGACXZWNK4 ) I made my bill payment TWICE (Rs. 912+912) to my B P No. : [protected] on 17 Feb. 2018.

2. On19 Feb. I also queried about this issue to ur C. Care IGL. They told me that only single time payment of Rs. 912/- is received.

3. Kindly check d issue & refund d excess payment to my SBI bank account no. or adjust it in d next bill.

Thanks & Regards
Kamta Prasad Sharma
Ph. [protected]
Add. 8/54, Sector -3
Rajendra Nagar, Sahibabad
Ghaziabad-201005

Dear sir
I received mail from customercare. [protected]@igl.co.in as under
Dear customer,

B p no. : [protected]

Mobile no.: [protected]

Email id. : [protected]@gmail.com

Address.: 137 grd floor block a1 paschim vihar

New delhi 110063

Your service request no [protected] generated for defective meter has been registered and will be resolved within 36 days.

The service charges are hosted at our website http://www.iglonline.net//english/Default.aspx?option=articl. if you find any discrepancies in logging of service, kindly call customer care no. Immediately on receipt of this email.

For any assistance, contact us at:

Customer care no.[protected]/[protected]

Best wishes,

Team igl

Our 24x7 emergency nos. Are 155216 or[protected]Only for the purpose of any leakage/fire/digging activity)

Logged service request is chargeable. Website : www.iglonline.net

It is to be noted that i have not lodged any service request for bp no [protected].
However bill for bp no [protected] of first floor a-1/137 paschim vihar has come with incorrect consumption charges

Bill shows amount due rs 838 (Invoice date 29/11/2017) while actual consumption is nill. Pl rectify the bill.

Rk gupta
[protected]

On one side everyone is talking about swach bharat abhiyan and on other side you as a reputed company IGL hasn't provided proper washroom facilities to your employees due to which employees are urinating in open, I am also attaching some pictures with this in which you can see the peeragarhi IGL station and how employees are urination in public. I request you to please look into this matter

Hi

As per admission criteria and our knowledge, admission should be based on eligible criteria on the basis of points and for remaining seats there should be a lucky draw. But in that school, they show that we have done lucky draw but there is no any information received by parents about lucky draw and their child are also eligible for that. Even i am also suffered from that in same school. And they are not meeting with parents to solve their queries about that and behave like a uneducated people and saying that go and complaint it. We will see you in department.

So please i want to know that where is our system working according to rules which are declared by govt.

Please take immediate action for that otherwise so many parents are suffering for that and it will go on every year. Idao

The resident has to submit that an unauthorized gas pipeline is being installed on the roof of her property. The resident, mrs. Santosh sachdeva, submits that this installation of pipeline is not authorized by her. She feels threatened and insecure due to this unauthorized installation. She feels unsafe by this encroachment on her property. The resident submits that she is old and aged and deems this act as a threat to her life.

The resident requests an urgent attention to stop this installation at her property.

We are committee members of mix lane rwa (M block, 80 block and nil-80), malviya nagar. Our lane members had paid the connection amount to igl in august 2017. However, till date connection is not provided in our lane. Please let us know why is it delayed beyond 90 day timelines of igl. Also, by when can we expect the work to be executed.

Regards,
Monitoring and executive committe,
Mix lane rwa (M block, 80 block and nil-80),
Adjoining pt madan mohan malviya hospital, malviya nagar
New delhi -110017

Please refer the bp nos and lead nos.
Bp no : [protected] & lead no : [protected]
Bp no : [protected] & lead no : [protected] for providing to png connections where feasibility already been checked and passed by igl staff but it is not so far provided, the reasons best known to igl as neither their replied to my application for which i asked to inform the circumstances and valid reasons in the matter.
In view of above you're requested to use your good office to investigate the case properly so as ends of justice met together urgently and rights of a good citizen is saved.

Thanking you
Surender kumar
Be/189, llnd floor,
Street no. 5 hari nagar,
New delhi - 110064
Mob:- [protected]

Disconnected on aug. And final bill issued and paid as it is not relevent as gas connection temporarily stopped charged rs. 1634/- without any usage. I have
Contacted several times thru toll free nos. Not proper response.
And submitted the application form with id and cancelled cheque bank details thru online/whatsup and also hard copies courired
Till now no response pls do the needful

Thanks
Srividya

Dear sir/madam,
I have applied for new connection in october 2017. We have submitted related documents on dated 11-oct-2017 whose reference no. Is bp no.[protected]. It is more than three months, but till no body has come to our residence for new connection.
You are requested to do needful in this matter urgently.
Waiting for your early response.

Regards,

Sector 18, rohini
Delhi-110089

Applied for new connection in August 2017, meter installed about 15 october, but gas supply not started till date. On calling to customer care replied that you have asked to put it on hold. No such request has been raised from my side till date. After complaining to customer care and writing mail on 22.11.2017 I receive a mail for regret of incovenience but still till date they have not started the gas supply. Height of carelessness to handle the customers. BP no [protected].

Bp no [protected] png connection north west delhi.. Ashok vihar

I am writing this email with lot of frustration and feeling harassed.

I have paid the initial deposit as per below email confirmation from igl and bank statement attached above.

In mar 2017 i have an overpayment reflecting in my bill which was supposed to be adjusted in next bills.

In may 2017 i received a bill with balance carried forward payable to igl as 5136

I registered complaint that the carried forward amount is incorrect and security deposit was already paid and shared email confirmation from igl

Today two guys came to my house and disconnected png connection without reason. There is no update of disconnection at igl customer care.

I am out of delhi and mi wife and small kid are feeling harassed due to no connection without our fault. If payment is suddenly stopped reflecting in your records you cannot bill customer for the same.

Please reinstate connection today and rectify the bill.

Your website has big problems. I cannot register as a customer, cannot do insta payment of my bill, cannot log in. Even cannot give feedback, because it insists that capcha is incorrect at the bottom of the feedback form.
It makes me feel that igl is purposely keeping clients away and preventing them from complaining or contacting the company. You refuse to take a new customer registration, and you refuse to take feedback of a complaint. Your managing director and other officials do not give their email, telephone or address on the website. There is so much secrecy that i have to come to a consumer complaints website to even complain about you.
How am i to pay my bill, sitting out of station, if your website refuses to accept it?

Dear sir,

62.008 kg cng was purchased @ 49.20/ per kg from authorised cng station igl noida sector-53 on 26.12.2017 for our veh up 16 et 0456 of brahma travels the actual cost of cng was 3050.79/- but it was charged 3060/- the payment was made thru atm card, when the atm card was swiped the slip of payment did not come out from the pos machine and i was told that payment could not be success again the atm was swiped for the same amount the payment slip came out from the pos machine, but the amount 3060/ have been debited twice from my bank a/c at the same time, when the same matter i complained to the station manager he told that it will be automatically refunded and the excess payment will be credited to your a/c, today on 11.01.2018 when i check my account at bank so far the excess paid or double paid amount has not been credited or refunded.

You are requested to look into the matter and refund the excess payment of rs 3060/-

Regards,

Brahma travels,
O-94, sector-12
Noida

G. B. Nagar u. P.

Hi team,

My bp no is :[protected]. I booked the connection on july 2017 still not the connection haven't been installed. I made plenty of calls to customer care but not got any output from them. I waited almost 8 months for new connection still not any progress on it but as per rules it will maximum take only three months. Kindly do the needful as i require the connection on urgent basis now.

Regards,
Mohit ([protected])
E_mail id:[protected]@yahoo.com

Hi,

This is in reference to the disconnection of my gasline bp# [protected]/ ca# [protected]. On jan 4 two people from igl came to disconnect our gasline on account of non bill payment. Firstly they were adamant on disconnection but when we made the online payment there and then they charged rs 500 from us and left. However despite of this, our gasline was disconnected on jan 6 without any prior notice.

My question here is when the payment had already been made and your guys had already assured us why has there been a disconnection. Please see attached the snapshot of payment for your reference as well.

We have faced a lot of inconvenience because of this already. Request you to kindly look into this and immediately restore back our connection.
We also have a camera installed right outside our house and can provide you the recording of the incident.
Look forward to your prompt response.

Regards,

Hi,
This is to bring to notice that i had made the full payment for igl connection more than 4 months back, but it is not installed yet. The guy from igl did visit a month back, but still nothing has happened.

Why is igl just sitting on the full payment done? This is causing lot of problem/issues at my end.

Please look into it asap.
Bp no. - [protected]

Nipun

Indraprastha gas limited dated 05.01.2018
Igl bhawan
Plot no. 4, community centre, sector 9, r k puram
New delhi – 110022
Subject: unfair trade practice & deficiency of service.
Ref. : bp no. [protected]
Dear sirs,
This is to inform you as follows:
1. I am consumer of png being supplied by you and i am paying you the charges for png consumed through a/c payee cheques as per invoices raised by you. Accordingly the amount of rs 710.06 was paid by me through cheque no. 000085 dated 16.05.2017 drawn on hdfc bank against invoice no[protected] dated 28.04.2017. The cheque was presented in o/w clearing by idbi, khel gaon marg on behalf of igl and cleared by my banker on 23.05.2017.
2. Despite facts stated as under, igl took the stand that the said amount of rs 710.06 was not paid by me and billed the amount as arrears including penalty for non-payment and raised invoice no[protected] dated 28.06.2017:
(A) the fact that cheque no. 000085 presented by your banker was cleared by my banker.
(B) the fact that through numerous calls to[protected]/[protected] and emails to customercare. [protected]@igl.co.in i informed igl that the amount was paid by me.
3. I had no alternative but to pay the charges demanded by igl vide invoice no[protected] dated 28.06.2017 along with arrears since igl refused to take any cognizance of my pleas raised through numerous calls to[protected]/[protected] and emails to customercare. [protected]@igl.co.in. Igl raised invoice no.[protected] dated 31.08.2017 also without taking into consideration the amount rs 710.06 was paid by me through cheque no. 000085 dated 16.05.2017. Amount against this invoice has also been paid by me.
4. I have to spent time & money for my visits to my banker many times to get it confirmed that cheque number 000085 issued from a/c number [protected] was presented in o/w clearing on[protected] has been paid to igl. The cheque has been presented by idbi, khel gaon marg delhi.
The fact is that i have been forced by igl to run from pillar to post to prove that the amount of rs 710.06 was paid by me while igl has not only denied receipt but also billed the amount as arrears along penalty which i had no alternative but to pay. The above is very clearly not only deficiency of service, unfair trade practice but also has caused/ is causing harassment, mental agony and financial loss to me.
It is requested that rs 710.06 plus penalty of rs 14.20 charged may kindly be refunded to me with interest from the day when this amount was received by igl against payment of invoice no[protected] dated 28.06.2017. Igl is also requested to reimburse for causing harassment, mental agony and financial loss to me.
In case of no response, i shall be left with no alternative but to take recourse as per provisions of law.

(Rajendra singh verma)
[protected]