Indraprastha Gas Limited [IGL] Complaints & Reviews

We did advance payment of rs 6000 for igl connection for kitchen. It took 3 months for the gas pipe installing that also after our repeated reminders. Now after 2 weeks also they have not completed the remaining work of connecting gas chulha to their pipeline. This is so disgusting. The igl staff seems to be irresponsible and unorganised. I now need to disconnect and get my money back.

Sir, this is to inform u that your png pipeline is going from back lane of our house a-7 new rajinder nagar new delhi
We have not taken any connection of png. Our neigheours a-6 new rajinder nagar nd are using the png
And all their connection and pipeline is installed through our backside walls,
For the last month i am complaining to your anand parbat controlling office that their is leakage in ur pipeline and smells comes out sometimes in morning and evening, but they are taking it very lightly and has not taken any action.
Sir, i request your goodself to kindly look into the matter and shift your pipeline connection from our backside premises and walls as it is very dangerous for our premises.
Kindly take immediate action in this regard for safety measurs.
Regards
P s banga
A 7 new rajinder nagar
New delhi

I am from delhi and i have filled cng from cgo complex new delhi station many times but i think there is a fraud at this pump because whenever i get my car filled with cng from this pump it only runs around 100 km but from any other pump, it goes up to 140 km. Kindly get it checked. We are being robbed for long.
It is our daily requirement and it is not right to con people and take their hard earned money. Kindly do the needul

Hi,
My self ks sethi, i have applied for new gas connection at my home in noida sector 44 and my bp no. Is [protected]. Payment was also done from my side on date 01/08/2017 but after 90 days my gas connection is not completed till date, i had complained in igl customer care atleast 12-15 times but they are not bother to take any necessary action. Due to such irresponsible behavior of igl team i am suffering very badly.

Please help.

Dear sir/madam,

Humbly submit, my name is m. K. Aeri and not (Not) 'm. Kaeri' as it appears on my monthly bills. There should be a 'space' after 'k' and 'aeri' is separate. It appears that the mistake has occured at the time of feeding data in the data base. This can be easily corrected by the person handling your it matters.
Please do the needful.
With regards.

M. K. Aeri
(Business partner no. [protected])

Sir,
Vide bp no.[protected] and lead no. [protected] on i had been sanctioned a connection on 10/02/2017 and i paid ₹ 6000/- to igl. However till date there has not been connection to my house though indoor fittings have been done much earlier.
Please confirm as to how much more time is required to connect me to png.
Waiting for your reply.
Manmohan singh
[protected]
C-104, fateh nagar, jail road,
New delhi -110018.

Respected sir,
My bp number is [protected]. I have submitted a request for a new connection. The feasibility check was cleared on 5th july 2017. After which i submitted a cheque of 6000 rs towards the new connection. The cheque got cleared on 19-july-2017. The new connection was to be done within 21 days of cheque clearance. Today is 13th sept and still no connection has been done. I have been calling the customer care every single day and they only tell me to wait for another one day and the issue will be resolved.
The customer care person is not letting me speak to their floor manager and i am now left with no option other than to go to the consumer court.
I have even been assured last week that the connection would be done by 12/11/17. But people keep calling asking me to confirm if i have applied for a new connection from igl and they tell me that they would be coming in say 1 hour. But no one turns up and when i call back on the number that gave me the call the number is switched off.
Could you please get my issue resolved.

Ref: bp no.: [protected]

Security deposited was taken twice by igl from me. However inspite of many reminders to them, they are not refunding the excess amount.
I have submitted the cancelled cheque as well as refund form as well the proof of double payment, still igl has not returned my 6000/- back.
Kindly do the needful

Kavita garg
[protected]

Dear sir,

Gust after png connection in the flat no.403, oly.2, eldico olympia, sector 93a noida, we moved to usa & could not get started gas supply. Now we want gas supply in our flat. You are, therefore, requested to kindly connect gas meter & my gas stove so that we can use the gas regularly.

Thanking you,

Yours sincerely

Subhadeep das
Bp no. [protected]
Flat no. 403, oly, 2, eldico
Sector 93a, noida

श्रीमान सुनील जी, आप लगभग 2 महीने पुर्व flat no. D-1407, fortune residency से एक connection form लेकर गये हैं, और काफी रिमाइंडर के बाबजूद भी आप भी mr. Neeraj को कोई रेसपोंस नहीं दे रहें हैं, आप की लापरवाही के चलते mr. Neeraj को काफी परेशानी का सामना करना पड़ रहा है, आज दिनांक 12 नवम्बर, 2017 को आप इस बात का श्री नीरज जी को जबाब दीजिये, अन्यथा आपके खिलाफ दिनांक 13 नवम्बर, 2017 को igl मैं एक कंप्लेंट डाली जाएगी, एवं गाजियाबाद dm, ssp एवं थाना सिहानी गेट मैं आपके खिलाफ एक पुलिस कंप्लेंट डाली जायेगी, एवं एक मुकद्दमा consumer forum मैं भी डाला जायेगा जिसकी जिम्मेदारी आपकी होगी धन्यवाद अनुराग वर्मा advocate, civil court ghaziabad m. No.[protected]श्रीमान सुनील जी, आप लगभग 2 महीने पुर्व flat no. D-1407, fortune residency से एक connection form लेकर गये हैं, और काफी रिमाइंडर के बाबजूद भी आप भी mr. Neeraj को कोई रेसपोंस नहीं दे रहें हैं, आप की लापरवाही के चलते mr. Neeraj को काफी परेशानी का सामना करना पड़ रहा है, आज दिनांक 12 नवम्बर, 2017 को आप इस बात का श्री नीरज जी को जबाब दीजिये, अन्यथा आपके खिलाफ दिनांक 13 नवम्बर, 2017 को igl मैं एक कंप्लेंट डाली जाएगी, एवं गाजियाबाद dm, ssp एवं थाना सिहानी गेट मैं आपके खिलाफ एक पुलिस कंप्लेंट डाली जायेगी, एवं एक मुकद्दमा consumer forum मैं भी डाला जायेगा जिसकी जिम्मेदारी आपकी होगी धन्यवाद अनुराग वर्मा advocate, civil court ghaziabad m. No.[protected]

I am in receipt of bill for rs 30866/ against my above mentioned connection.in this regard i would like to point out to you that, i purchased the house where this connection is installed, in the month of april this year. This connection was temporarily disconnected at that time, i contacted the customer care and they informed me that i would be required to pay a sum of rs 3000/ to get the connection restored. I paid the amount and the connection was restored and further my request to change the name was also accepted.
Yesterday i had visited your office but could not meet you as i was told you are on leave. On inquiry i was told that this bill amount was for the period 2014, 2015 & 2016, madam i was never asked for this amount earlier, what action did your company take during that period, why i am being pushed to pay this amount, why not the previous owner is being asked to pay.
Today i have deposited this amount under protest, kindly take a compassionate view and recover these charges from the previous owner.
Thanking you
Anil sarin
E-260 saritra vihar
[protected]

Sir/madam
I have applied for png connection at radio colony on 20.04.2016 in a camp organized by igl. Till date i have not provided the connection. Rs. 1000/- deducted from my account by cheq. No. 564153 (Sbi) dated 20.04.2016. Meter has already installed in the quarter by agency. (Meter no.[protected]
My qr. Details are as under:-

Name:- dinesh chandra misra
Qr. No. D-8/14, 3rd floor, radio colony
Kingsway camp
Delhi-110009.

Mob. No. [protected]
Bp no. [protected]
Meter no. 11532061
Email id:- [protected]@yahoo.in

It is requested that the connection may please be provided at the earliest.

Thanking you.

Hi

This is regarding the worst experience that happened to us in sec-16 dwarka new delhi on[protected] around 7:30pm. The security staff (Guard) was not doing his job properly as his job is to see what is happening outside but he was somewhere else. We were in queue to fill up the gas suddenly one another car came and tried to cut me off from there when we ask them to move back as we are already in queque they denied and then guard came and allow them first. I dont know if they have any rules and regulations. I m very upset with this.

I had made a payment of rs 696.00 against invoice no.[protected] dt.13.12.2016 through kotak mahindra bank vikas puri chaque no.000014 dt 19.12.2017 had been credited to your kotak mahindra bank a/c no.[protected] txn no. M356968 dt.20.12.2017 at 5.08 pm
Scan copy of my bank statement had also been sent to you many times but of no avail.
I had also registered numerous complaints but they can't able to locate the payment & adding it to the next bill with late fees.
Now they are sending the massages to make the payment to avoid disconnection.
Even after paying the bill before due date they are mentally harassing us
Please look into the matter & oblige

Thanks
Lakesh chawla
Bp no. [protected]

I sidharth tomar booked my igl connection under addresss:- flat no-881, 2nd floor, pocket-3, sector-19, dwarka new delhi-110075 and registed mobile number: [protected], and payment credit in igl on dated:-30/05/2017 and create bp no:-bp[protected]. My lead no: [protected].

Sorry to say that i don't see the worse service served by your company to customer today for last 180 days after so many reminder no one take care about the connection.

A team of 5 person came on dated 15th of september 2017, his leader mobile number: [protected], they digging on road and not repair till, they left one gas pipe in front of building, which may be cause of fire or big tragedy, after given so many reminder to that mobile to repair and aware about the seriousness of wrong work done that person is so careless and not attend the call as well.

I don't know what should i do now this is last mail to customer care about my problem of delay connection and care less work done by igl staff.
Than i will go to media & newspaper about your careless work done & play with life of people with all communication and photograph of open pipe of gas in front of building.

I have requested number of times for installation of connection which was disconnected in oct 2016 for reconstruction.
Service request no [protected]
Service request no [protected]
Service request no [protected]

No positive visit has been made so far. Last week someone called and confirmed to start the installation by calling on his number. Now after following up on his phone since last 3 days we are just getting message that person is busy on another request will come to install.

This is really worst service i have seen. Igl customer care is completely useless they dont hear customer and on each call they can only do one thing open a request and then close it without any confirmation from customer by themself

Dear sir,

I am residence of d 127, omicron 3rd, greater noida. Gas pipe line has been laid 3 months back but till date after number of calls on [protected] every time commitment is given for next day and like this more than 15 days has been passed away.

My bp no. Is 17502410

It is requested to kindly do the needful.

Regards,
Amit jain

Dear sir/ma'am
This is to inform you that i have applied for the new igl connection around 6 months back, but didnt get it till now. I tried to customer care lot of time, but no response. I tried to contact local igl persons but didnt get any positive response.

My bp no. Is [protected], connection needs to be installed at d-309, mayur vihar phase 2, delhi. Registered mobile number id [protected]

I request you to look on the matter and make it asap.
Waiting for your positive response.

Dear sir

My bp no.[protected], whose emi payment has been deposited before six months and the same has been followed up several times with r. K puram sec 9 office, they given me the assurance that the connection will be installed very soon but neither connection has been installed nor they contacted me hence, connection not installed from last six months, do the needful

Vinod pandita
[protected]

I have deposited security of rs 6000 in february 2017 for installation of igl connection at flat no. 203, tower 10, cwg village, delhi - 92. I have been allotted a b. P. No. [protected].

Eight months passed, the connection is yet to be made. It is learnt that installation is made in other towers of cwg village.

May i request for :
1) urgent installation
2) compensation fee for keeping the deposit money with igl a/c without connection