Indraprastha Gas Limited [IGL] Complaints & Reviews

Customer grievance cell
Indraprastha gas limited
Igl bhawan, 0
Plot no. 4, community centre,
R k puram, sector – 9,
New delhi – 110022.
Business partner no. [protected]

Subject : no action taken since 2012 for the complain forwarded for the leakage of gas,
& now disconnected the connection like a thief as they climbed up through pipe on 2nd floor without any permission.

Dear sir,

This is in continuation to our various telephonic calls and written representations also physical meetings @igl office rk puram,
Made for faulty png meter installed at our house where the gas was leaking from the meter, due to which bill generated was a huge amount.

It is again submitted that the subject meter installed in our house has been showing reading disproportionate to our consumption, from the very inception.
Prior to piped gas, our consumption is very less i. E 400/-or 500/- and the bill coming is huge amount.

The above has been brought to your notice when you were requested regarding the complaint of leakage of gas and bill of huge amount so that our grievance could be redressed.

I ashok grover, holding igl gas connection bp. No. [protected] faced an issue regarding the leakage of my gas in march 2012.
I lodged my complaint to mr. Pankaj mahajan regarding this issuealso complained my nearest igl pump where they came home and corrected the issue, but the bill amount was huge and its showing the arrears on every bill,
Because the igl employee mr. Panakaj mahajan told us to pay the gas consumption and vat amount and the other arrears will be waived off sooner or later. He told us he will clear this but never gave any complaint number,
I have visted him at igl head office rk puram 8-10 times but the reaction was always the same we will clear it out and let you know.
And since 2015 we got recieving notice for disconnection of png gas.
This month again we have got a bill for rs. 9000/- including arrears and the same where we just paid the consumption + vat amount rest arrears is not being paid till the time our grievance is redressed.
As mr. Pankaj mahajan told us he will waive off all the charges but its not resolved till now.

And yesterday 22/07/2017 we were not at home and without any permission disconnection guys climbed up through the igl pipe on our 2nd floor balcony like a thief and neighbours saw the incident like how they were disconnecting the connection, where in the neighbours told them not to do it like a thief, as they are not at home you should come tommorow next they,
But the disconnection guys disconnected the connection like a thief by climbing on 2nd floor balcony. Which is just unacceptable.
Disconnection and climbing from pipe to 2nd floor balcony without permission like a thief, gives us a direction to file a police complaint regarding the disconnection guys, if this issue will not get resolved and our connection doesnt get reconnected, then we will have to take some legal actions towards your company and those disconnection guys (Thiefs)
You are once again, requested to look to our complaint on priority, failing which we shall be constrained to approach the proper quarters or even the consumer forum.

Yours truly,
Ashok kumar
Paschim vihar
+91-[protected]

Dear sir,
I have applied for png connection at my resident address (Flat no m-3/b 3rd floor, malviya nagar bp no - [protected]) in 14th may 2017. Its been 3 months now and i am still waiting for the connection to be install. Every time i call a representative, they say this weekend your connection will be done, but later on they denied saying there are other connections to be done on that particular day. I am literally frustrated by it...

I have applied for png connection 2 months ago (Lead no.[protected]) the connection has not been installed and we are facing lot of problems. Every time i call to the igl helpline no. The respnse is very bad and specially the behaviour of your officer mr. Puspendra tyagi is very latharzic, he is not taking his duty seriously. I am very much tired and requst you to solve this issue otherwise i am going to sue your department

Dear sir,
I have applied for png connection at my resident address (Flat no 164, vasantkunj e2. Bp n0 - [protected]) in 4th april 2017. Its been 3 months now and i am still waiting for the connection to be install. Every time i call a representative, they say this weekend your connection will be done, but later on they denied saying there are other connections to be done on that particular day. I am literally frustrated by it.

I am a non png user, despite of several request to shift igl pipeline fitted in my balcony wall to outside of my house. Renovation work is been delayed because of not attending the requests.

Kindly look into the matter and remove the connection line immediately.

Regards,
Hemant joshi
Flat no 10c, pocket b3,
Keshav puram
Delhi 35
[protected]...

BP #- [protected],
Payment cleared on 18th Mar 2017,

I need an genuine answer to my genuine question "WHOM TO CONTACT FOR DELAYED CONNECTIONS"...I was asked by one of the person on phone "connection kisko lagwana hai" (who needs a conneciton) on querying for the delayed connection status and asking for contact person. Is there a place we can go and even connect and get a sensible answer. I am simply being given phone numbers of random people who says I am not responsible for this job or I haven't been assigned this job yet, or number not reachable, switchedd off. Please help.

Name change document has been submitted one year back. No action has been taken till date. The complaint had been submitted in main office situated at r. K. Puram branch. The receiving has been kept in record. I am paying the bill regularly in the old name billing. At present i complain for not any action in my favour.in this regard it is requested that kindly do the needful.

Dear sir/ madam,

This refers to my new connection request against bp no. [protected] last year. Yesterday, the team from igl visit at my residence for the connection.
They inform me that the connection is already running at my residence against bp no. [protected]. First this connection need to get cut then only the new connection will be made.

We would like to request that the connection cutting request against bp no. [protected] is already done last year in aug or sep'2016 & only after that new connection request was made.

Even after that 3 times officials from igl visit our residence & they provide us the assurance that connection will be installed soon. But no action observed only hope remains.

So, i request you to pl. Help us out in this matter.

Regards,

Neelam tomer

Hi,

I am a resident (Tenant) of 212a-1 express garden, indirapuram. I applied for igl gas connection about 75 days ago and yet i haven't received my connection. Every week a new contact number is provided to me to enquire the status and they keep on saying that everything will be finalized within a week. I keep on repeating my problem but they are unable to understand the urgency of the matter. Complaint/query section of their website isn't working.
I would like to request authorities responsible, to look into this matter and escalate the process.

Bp number - [protected]
Registered email id of owner - [protected]@yahoo.co.in
Contact me on [protected]

B p no. [protected]. Mobile [protected]. Tarlochan dass basra. B-109, anand vihar, delhi-110092. No bill received. Even on consumer login, it shows no pending bill. But reading is taken on 20/06/2017. When contacted customer care igl on 11/07/2017. It is told that bill is issued on 30/06/2017. Then why it is not shown online. Please the same and update bill on line to enable me to make payment.

Dear Team

I am resident of Ahmedabad Gujarat and having Adani Gas Ltd PNG Household connection with Cust ID # [protected].

On 7th of March 2017 I have maid payment for Adani Gas Bill of Rs 673/- through "Chillr" a HDFC Bank's direct banking channel payment utility.

But as per HDFC Bank's confirmation payment credited to Inaprastha Gas Ltd due to wrongly Gas utility company selected by me as Indraprastha Gas Ltd instead of Adani Gas Ltd.

There fore your are requested to please reconcile your bank statement records as on 7th of March 2017 in which you have find wrong receive of Rs 673/- from HDFC Bank with TRN (Transaction Reference Number[protected] for customer ID # [protected].

Kindly return the same to me which you have wrongly received and nullify your book of accounts.

Please note I will provide you my bank's email confirmation regarding this matter if required.

Thanking you

Anil Raval

The pipeline has been laid up to my flat and meter has also been installed. due to some prior commitment, we as a family had to visit our close relative elsewhere and could return on 28 jun only. from then onward, I have been requesting igl staff in delhi every day but no one comes to connect the png pipeline from metre to the gas stove. whenever I ring up the numbers of igl, either it is not attended or the person attending the phone call gives number of some person to contact. when that some person is contacted, he takes all the detail like address etc but never attends to the complaint. In this manner, despite making request every day from 29 jun, no one has atteneded to my trquest/complaint.

Had applied connection on april 2017, physical verification done immidietly by your staff as already my society and my block has png connection till now i have not any information regarding my connection, my lead no-[protected], payment has been already deducted long time ago.When i submitted my connection forms i have been promised within 90 days you will get your connection but 90 days already passed nothing happened.

We had applied for a new connection in nov 2014. We are yet to receive the connection.
Due to certain unfortunate reasons we could not follow up earlier.
We have the form no and details if cheque given. Bp number is not available.
While trying to speak with the customer service department they refuse to help stating that we should give mobile number or bp no or email id.
At the time of registration we were not in possession of any mobile, hence no mobile number was given. Only landline was provided.
Request you to please trace the same and help in getting a new connection asap.
Regards,
Mira
[protected]

Form no ...663070

With reference to BP no.[protected] generated on April 20th...till date my connection has not been put.It is a ridiculous state of affairs.Your installation team comes to check the site and ask us to remove the window and the geyser which was done the very next day.Now it s been a month and numerous phone calls also hv no effect.Nobody cares to come and we re given weird excuses that it s raining or some pipe not available.Why r we being made to suffer like this????

IGL new connection applied in March 2017 for 4 floors of the house no 133 Kohat enclave Pitampura New Delhi 110034 Till Date installation not done . Site inspection done and payment was made inMarch 2017 . BP no of floors are [protected]. [protected]. [protected]. [protected] Please expedite and help us to get the IGL connection installed . Sunil Bakshi email id [protected]@gmail.com M no [protected]

Sir
I have a pipe line gas connection in Jang pura Extention.My BP No is [protected] . I am getting bill too high . Last time I paid 2 time bill that's why
They were adjusting that amount. This month they send me bill which is 6685/-
They have written that previous balance is 5494.69. This month charges are 1050.25. I can't understand how you people are charging . We are only 2 people & one servant . How can we consume...

Dear Sir,

Regarding PNG connection in flat No F-1204 AVJ Heights, Zeeta-I, Greater Noida for domestic use, we given request in the month of Dec-2016, but still we did not get connection.
Our payment Rs. 1000/ also cleared on 16.01.2017, transaction ID is [protected].
We requested more then 15 times but still no any response.
Expecting quick action on our request to resolve problem earliest possible.

Respected sir/madom
Please give the contract to capable contractor the learning contractor is very dangerous
My self jivendra Singh add. F-350, first floor, sector 3, vaishali ghaziabad
In my building Mr. Bhopendra jha take the igl connection line but the igl line worker is do connection in my floor & the point provided at front of my kitchen balcony door

Is the location is ok????

Please correct it first as soon as possible
JIVENDRA Kumar Singh
[protected]

Hi team,

I have been following up with igl customer care department at[protected] and it's area mechanic at his mobile [protected] since last 20 days. I am following up on daily basis.

I was promised on 23 Jun 2017 then on 25th Jun then 28th Jun and then today that my connection will be activated. But the connection is not yet activated.

I have been reminding and following up with them since 22 of Jun and even today. I was constantly reassured that the connection will be activated today (1st July) anytime between 2Pm to 3Pm. I was advised to stay home all day and i did.

But despite numerous reminders, the technicians have failed to arrive and activate the connection again. I think they should have been controlled very strongly. This is something basic of to cook but they are just delaying by a month by giving various stupid excuses.

I can not do any thing except irritate.

Regards,
Dayal Sharan