Indraprastha Gas Limited [IGL] Complaints & Reviews

Date: 28 june 2017

Hi,

I have been following up with igl customer care department at[protected] since past two weeks.

I was promised on 14 june 2017 that my connection will be activated by 28 june 2017

I have been reminding and following up with them since yesterday and even today. I was constantly reassured that the connection will be activated today (28 june) anytime between 9 am to 6 pm. I was advised to stay home all day and i did.

But despite numerous reminders, the technicians have failed to arrive and activate the connection. I think it's a very regular affair for them since they just casually want to reschedule it for another day now.

A regular office going person doesn't have the flexibility to wait all day for the technicians.

My entire day has been wasted and i still have no surety as to when the connection will be activated.

It's a fixed gas pipeline and i have already deposited all the activation fees and completed formalities.

My contact details are as follows:

Name: abeniel huten
Address: b-104, rejoice tower, sikka karmic greens, sector 78, noida 201301 (U. P.)
Gas connection: indraprastha gas limited (Igl)
Ph: [protected]

Dear sir,

I got my igl connection (Bp#[protected] after a delay 6 months in 21-june-17. At the time of fixing the pipeline, we have requested the igl staff to install the meter at location easily accessible directly by outsider but they got it installed deep inside at our first floor balcony. Since both o[censored]s are not available on weekdays and on weekends, we go out for out weekly tasks, it is not feasible for us to facilitate the igl staff to let them have the access to the meter location, which we have objected earlier.
Please instruct igl to have it moved to the location next to the main gate of the premise.

Thanking you
Shiladitya banerjea
Bp#[protected]
Ph:[protected]

Referecne: bp [protected]

Dear sir,

Please refer to above mentioned bp no. And please note that we have requested for a gas connection on 13/02/2017 (Amount deposited date) but after 4 1/2 months (Approx.) still we are awaiting for this connection.

So we hereby requested you to please help and arrange to give us a gas connection at your earliest.

Thanking you,
Shanti devi chhajer ([protected])

My bp no is : [protected]-. I have done two attempts to get my copper tube connecting to my gas stove but every time the executive came unprepared and went without resolving the connection due to which my new connection is still in disconnected state. I tried calling almost everyday to the control room. They simply make a drama of not able to hear over the line what i say and then disconnect the phone. Someone whosoever speaks defers to saturday or sunday and on someone who turns up goes without resolving the issue.

How much difficult is to understand that i need my connection pipe extended as while setting up they on their own assumed i would be cooking just beside washbasin sink. These fools have messed up my life and i had to borrow gas cylinder from my friends and relatives to get every day cooking done.

Even there customer care portal does not work to log complaint. I logged in to the site but was not able to complaint as the stupid site has some scripting error.

Tried calling customer care on toll free - the # does not understood the problem and lodged wrong complaint and again all efforts went into vain.

Tried calling various executive from the numbers provided by the control room - they simply gave a time and never turned up and i kept waiting.

If i write more - i will blast in anger. So stopping here i would request any concerned person with brains to take care of my request. Please sir understand the urgency.

To igl grievence
I am varun sardana. Applied for igl connection at 10th march 2017 & security amount credited in igl account at 27 march. But today 26th june 90 days get over but gas connection not installed at my home. So many times i mail & call for install my connection but no response. Kindly support to install my gas connection.

Lead no : [protected]
Bp no. : [protected]

Thanks & regards
Varun sardana
Add : cv2-1202, supertech capetown, sector-74, noida, u. P
Mob : [protected]

Business partner #: [protected]
Address: j-501 vivek vihar sector 82 noida

To whom it may concern

I had made a payment of rs 4230 in bp no [protected]by cash in kotak bank by mistake but my bp no is [protected].

I have approached the competent authority at rk puram and have registered my compliant vide ref no[protected] but to no use.

I am senior citizen and struggling to get my hard earned money.

Nobody is helping me and people who are sitting at rk puram are just making mokery of same and to no use..

I will take this matter to highest authority.. I have multiple replies from you stating refund of arrear.

Kindly check and do the needful. Please contact me at [protected] / [protected]@gmail.com for any clarification.

Dated[protected]

Business partner #: [protected]
Address: block r, greater kailash 1, upper ground floor, c/o suresh mohan taneja

Contact no.: [protected]

Indraprastha gas ltd,

This is in regard to the scandalously​ offensive behavior exhibited by an agent of yours who had visited our premises [block r, g. K.1, u. G. F.] between 03.30 p. M. And 04.00 p. M. On the afternoon...

It has been more than 20 days that igl pipe line & meter has been installed but my connection has not been done whereas i was told that it will be connected in next 2-3 days.
I filed the complaint on 13th june'17 but no action was taken, after that again i filed the complaint on 18th june'17 still i'm not receiving any proper commitment from igl executives.
I also had a word with the control room but they are also miss leading me with the information & the concerned persons.
Kindly help me out with this and get my igl connected on priority as its really high time now.

Dear team

Iwant to remove connection for sometime because of my house construction, please do the needfull as soon as possible once construction is done i want to refitting my gas connection
My address : flat no 30 harit nikaten west enclave pitampura delhi 34
Ca number :[protected]
Bp number :[protected]
Thanks ®ards
Mohit dahiya
[protected]

My bp#[protected].
I have applied for png domestic connection through your online portal on 29th march 2017.
After a long wait of nearly 1.5 months, my document verification and cheque submission was carried out from igl authority.
After waiting for communicated eta of 21 days, i have not received any communication or status update against my bp#[protected].
Then i have followed up myself and after many aversions from igl authority (Mr. Suraj jha - mobile#[protected]) i finally get the installation done at my premises (A-114, panchvati apartments, b block, sector 62, noida).
Mr. Sanjay (Mobile#[protected]) who came for supervision has assured me that my connection will be activated by tomorrow (13th june 2017).
On 13th june 2017, my troubles started all over again as i have to do follow up several times with multiple persons including mr. Sanjay and with the technician who was scheduled to come for activation of my png connection.
Since 13th june and till today (15th june) i am hopelessly calling at various igl helpline numbers including control room number ([protected]) that i got from igl website, mr. Suraj jha ([protected]), mr. Sanjay (Supervisor) and the technician number ([protected]).
All the guys are behaving very unprofessionally and the technician number is switched off since yesterday.
I am still waiting for my png activation.
I do not know if this is the usual way of doing duty in igl but i want to know why the customer is being mentally harassed in such a way. I hope that my query will be acknowledged and properly responded unlike my continuous attempts to get the igl team do their allocated jobs. I mean how come mr. Suraj jha has no control over a technician who is making a fool of me as well his officer by averting the call and switching off his phone and is there an only single technician available in noida.

Please respond and address my concerns.

Harassed png customer
Bp#[protected]
Ritesh kumar sanjay
[protected]
A-114, panchvati apartments,
B-9/9, b-block,
Sector 62, noida

The above gas connection is in a flat which is lying vacant and locked since jan 16. I intimated the meter reader as well as customer care but i kept on receiving estimated bills. On 11 apr 16 i again raised sr no [protected] as well as sent a mail as follow:-

Dear sir
My flat is lying vacant and locked since jan 16. Though i have personally intimated the meter reader i have continued to receive estimated bills. Now i have received another bill of rs 733.83. I have already sent meter reading photo to [protected]. The present meter reading is 121.254. Photo is linked.
Kindly recalculate and generate a revised bill.
Thanks
Bhuvan bhushan

A sr [protected] was created but there was no change. I tried customer service twice without any help.

I made another mail on on 01 jun 17 as follow:-

Dear sir
The photo of the meter is linked. Pse note that this connection is not in use since dec15/jan 16. This has been intimated to your representative, customer care on phone and thru email and sms.
Kindly take immediate review of the case and extra payment made by me be regularized.
Thanks
Bhushan

Now i have received another invoice no 19698479 dated 14 jun 17.

Thus it is evident that igl has refused to take corrective action so far.
This my last request to you to act otherwise i will have no choice but to approach higher authorities.

(Sandeep tyagi) is a regular user of same igl cng pump on nh 34 muradnagar today i went there for fuel and all guard and extra staff was sitting together and making some kitty party which was non of my business but the problem was is they r doing nothing when some cars were start filling gas with a new line and while opposing this they cng staff was gone violent with me saying that you always make these kind of complaints (If available concern department can check cctv phootage if available there) and this was not the first time i have seen this kind of invironment many times but they have crossed the limit my neck was hurt by one of them this was happened around 11 45 am on 14 june 2017 is any one there
Who can take action against this or let me know what i have to do or i have to file a complaint against igl according to ipc or in consumer fourm only (Concern athourty is requested to reply me asap)

Regards
Sandeep tyagi

This is regarding the payment of my bill on 8th june'2017 for bp no. [protected]. This payment was successful for which i have received confirmation from my sbi credit card. Now i have received message from igl on 12th june'2017 that you have not received any payment.in fact i have paid the amount with late surcharges. Kindly check and resolve the issue.

I have applied for png connection with igl in nov-2016. The amount of 6000/= was received by igl in the month of dec-2016 and was shared with bp no [protected]. But despite my repeated complains, the igl customer and its control room in greater noida continued to ignore it without any explanation.

Please help me in having the amount refunded with prevailing interest for the period they kept the money on hold.

This is to bring to your notice that igl gas pump station in crossing republic near to police chowki, nh 24, ghaziabad 201016 remains congested with private cab. This property of crossing republic is private property of its resident. And since this station is inside crossing republic it should give some priority atleast to residents. Cab drivers come drunken at night and occasionally i observes in clash with residents car owners. Kindly see if it is for crossing residents dont allow private cabs in huge number to fill gas there or atleast for some period in a day and also if staff can prevent ruthlessness by private cabs.

Regards

My bp number is [protected]. Residing at 1659 felecita tower, mahagun moderne, sector 78 noida. I had booked for new connection (Meter already installed) in may month. I got connection date of 28may after 12 days. There waa no hole in the slab so they staff went back. Again i booked on 8 may and igl is sayong they will connect on 25 may. If for connection it takes so long it is very very poor service. We are very upset on your services.

Dear sir/ madam

Dear sir/ madam

This is to request you for changing the igl pipe route because of which i am facing problem to construct my flat.
Address:
Flat no: 104-b, first floor, pocket-12, jasola, new delhi-110025
The pipe is going through my balcony which i want to extend.
My construction work for my flat is on stand still. Please do the needful asap. I will be very grateful...

I am a igl customer with following details:

Business partner no. [protected]
Subhash chander rustagi
C-351
Prodyogiki apartments (Plot no 11)
Dwarka, sec-3
New delhi 110075
Mobile[protected]

Email: [protected]@gmail.com

I am in malaysia and i have always paid my bills in time.

On 31st may, 2017, i received an email from [protected]@iglgas.co.in...

Dear sir,

We have applied for a new connection in the month of february. Its been four months now. We have received our lead no [protected] & bp no:-[protected] in the name of ms. Suman dobhal, i have submitted all the desired documents and a cheque of rs. 6000 in favor of igl. I have been visiting nearby igl office too & whenever i try to call the engineer he gives another dealing persons no. And they extends the date of installation. All this is causing great trouble to us. Sir i request you to look in the matter and solve this issue asap.


Regards...

Suman dobhal
5-g, pocket-4, phase-1, mayur vihar-110091

Dear sir
We have applied for new connection in month of february. Its been four months now. We have received bp no:-[protected] in the name of mr. Amit verma. Its really sad that we haven't recieved customer number. I have been visiting nearby igl office too. All this is causing great trouble to us as my kids are too small. Already there is a connection in the floor below us.
Sir i request you to look in the matter and solve this issue.
Regards.