Indraprastha Gas Limited [IGL] Complaints & Reviews

Dear team

Iwant to remove connection for sometime because of my house construction, please do the needfull as soon as possible once construction is done i want to refitting my gas connection
My address : flat no 30 harit nikaten west enclave pitampura delhi 34
Ca number :[protected]
Bp number :[protected]
Thanks ®ards
Mohit dahiya
[protected]

My bp#[protected].
I have applied for png domestic connection through your online portal on 29th march 2017.
After a long wait of nearly 1.5 months, my document verification and cheque submission was carried out from igl authority.
After waiting for communicated eta of 21 days, i have not received any communication or status update against my bp#[protected].
Then i have followed up myself and after many aversions from igl authority (Mr. Suraj jha - mobile#[protected]) i finally get the installation done at my premises (A-114, panchvati apartments, b block, sector 62, noida).
Mr. Sanjay (Mobile#[protected]) who came for supervision has assured me that my connection will be activated by tomorrow (13th june 2017).
On 13th june 2017, my troubles started all over again as i have to do follow up several times with multiple persons including mr. Sanjay and with the technician who was scheduled to come for activation of my png connection.
Since 13th june and till today (15th june) i am hopelessly calling at various igl helpline numbers including control room number ([protected]) that i got from igl website, mr. Suraj jha ([protected]), mr. Sanjay (Supervisor) and the technician number ([protected]).
All the guys are behaving very unprofessionally and the technician number is switched off since yesterday.
I am still waiting for my png activation.
I do not know if this is the usual way of doing duty in igl but i want to know why the customer is being mentally harassed in such a way. I hope that my query will be acknowledged and properly responded unlike my continuous attempts to get the igl team do their allocated jobs. I mean how come mr. Suraj jha has no control over a technician who is making a fool of me as well his officer by averting the call and switching off his phone and is there an only single technician available in noida.

Please respond and address my concerns.

Harassed png customer
Bp#[protected]
Ritesh kumar sanjay
[protected]
A-114, panchvati apartments,
B-9/9, b-block,
Sector 62, noida

The above gas connection is in a flat which is lying vacant and locked since jan 16. I intimated the meter reader as well as customer care but i kept on receiving estimated bills. On 11 apr 16 i again raised sr no [protected] as well as sent a mail as follow:-

Dear sir
My flat is lying vacant and locked since jan 16. Though i have personally intimated the meter reader i have continued to receive estimated bills. Now i have received another bill of rs 733.83. I have already sent meter reading photo to [protected]. The present meter reading is 121.254. Photo is linked.
Kindly recalculate and generate a revised bill.
Thanks
Bhuvan bhushan

A sr [protected] was created but there was no change. I tried customer service twice without any help.

I made another mail on on 01 jun 17 as follow:-

Dear sir
The photo of the meter is linked. Pse note that this connection is not in use since dec15/jan 16. This has been intimated to your representative, customer care on phone and thru email and sms.
Kindly take immediate review of the case and extra payment made by me be regularized.
Thanks
Bhushan

Now i have received another invoice no 19698479 dated 14 jun 17.

Thus it is evident that igl has refused to take corrective action so far.
This my last request to you to act otherwise i will have no choice but to approach higher authorities.

(Sandeep tyagi) is a regular user of same igl cng pump on nh 34 muradnagar today i went there for fuel and all guard and extra staff was sitting together and making some kitty party which was non of my business but the problem was is they r doing nothing when some cars were start filling gas with a new line and while opposing this they cng staff was gone violent with me saying that you always make these kind of complaints (If available concern department can check cctv phootage if available there) and this was not the first time i have seen this kind of invironment many times but they have crossed the limit my neck was hurt by one of them this was happened around 11 45 am on 14 june 2017 is any one there
Who can take action against this or let me know what i have to do or i have to file a complaint against igl according to ipc or in consumer fourm only (Concern athourty is requested to reply me asap)

Regards
Sandeep tyagi

This is regarding the payment of my bill on 8th june'2017 for bp no. [protected]. This payment was successful for which i have received confirmation from my sbi credit card. Now i have received message from igl on 12th june'2017 that you have not received any payment.in fact i have paid the amount with late surcharges. Kindly check and resolve the issue.

I have applied for png connection with igl in nov-2016. The amount of 6000/= was received by igl in the month of dec-2016 and was shared with bp no [protected]. But despite my repeated complains, the igl customer and its control room in greater noida continued to ignore it without any explanation.

Please help me in having the amount refunded with prevailing interest for the period they kept the money on hold.

This is to bring to your notice that igl gas pump station in crossing republic near to police chowki, nh 24, ghaziabad 201016 remains congested with private cab. This property of crossing republic is private property of its resident. And since this station is inside crossing republic it should give some priority atleast to residents. Cab drivers come drunken at night and occasionally i observes in clash with residents car owners. Kindly see if it is for crossing residents dont allow private cabs in huge number to fill gas there or atleast for some period in a day and also if staff can prevent ruthlessness by private cabs.

Regards

My bp number is [protected]. Residing at 1659 felecita tower, mahagun moderne, sector 78 noida. I had booked for new connection (Meter already installed) in may month. I got connection date of 28may after 12 days. There waa no hole in the slab so they staff went back. Again i booked on 8 may and igl is sayong they will connect on 25 may. If for connection it takes so long it is very very poor service. We are very upset on your services.

Dear sir/ madam

Dear sir/ madam

This is to request you for changing the igl pipe route because of which i am facing problem to construct my flat.
Address:
Flat no: 104-b, first floor, pocket-12, jasola, new delhi-110025
The pipe is going through my balcony which i want to extend.
My construction work for my flat is on stand still. Please do the needful asap. I will be very grateful...

I am a igl customer with following details:

Business partner no. [protected]
Subhash chander rustagi
C-351
Prodyogiki apartments (Plot no 11)
Dwarka, sec-3
New delhi 110075
Mobile[protected]

Email: [protected]@gmail.com

I am in malaysia and i have always paid my bills in time.

On 31st may, 2017, i received an email from [protected]@iglgas.co.in...

Dear sir,

We have applied for a new connection in the month of february. Its been four months now. We have received our lead no [protected] & bp no:-[protected] in the name of ms. Suman dobhal, i have submitted all the desired documents and a cheque of rs. 6000 in favor of igl. I have been visiting nearby igl office too & whenever i try to call the engineer he gives another dealing persons no. And they extends the date of installation. All this is causing great trouble to us. Sir i request you to look in the matter and solve this issue asap.


Regards...

Suman dobhal
5-g, pocket-4, phase-1, mayur vihar-110091

Dear sir
We have applied for new connection in month of february. Its been four months now. We have received bp no:-[protected] in the name of mr. Amit verma. Its really sad that we haven't recieved customer number. I have been visiting nearby igl office too. All this is causing great trouble to us as my kids are too small. Already there is a connection in the floor below us.
Sir i request you to look in the matter and solve this issue.
Regards.

Lead no.[protected], b. No.[protected] applied second time on 1.6.17
I applied and submitted documents along with cheque on 21.5.17.
Kept on trying to contact all corners for over a month when i was told the cheque and documents are missing. I then submitted new documents and cheque again.
The receipt of documents was confirmed by return sms and a lead no. The tf visit was scheduled to be done by 4.6.117 which never happened and again a new sms received saying no the tf visit would be done by 10.6.17.
On help line no. I tried to find the status but it says wrong lead no.
Again i am contacting people sending my man for confirmation and push the process but to no avail.

It appears the quality of processing is real bad.
No body to listen to hapless customers.
There does not appear to any process.

Only request is to come out of typical govt. Working.

Dear sir,

I had booked a png connection about 4 months back but so far there is no news on when the installation will happen. Following is the chronology of events :

30/01/2017 - request for new png connection registered with lead no. [protected]. Visit planned for 2/02/2017

06/02/2017 - feasibility passed confirmation message received.

10/02/2017 - documents verified, cheque cleared from bank and bp no. [protected] issued.

25/02/2017 - igl payment sms - payment of rs1000/- received against bp no. [protected]

I contacted customer care on [protected] many times and each time the reply has been that the connection will be installed within 90 days by may 2017.

I am surprised, why it is taking so much time. For your information, i live in an apartment in sec-7, dwarka, new delhi -110075. Png pipe line is extended right upto my kitchen window. Majority of flats in the society are already connected with the png line running through all the three blocks a, b & c.

When i contact the concerned engineer, he says it will be installed within this week, by sunday and so on... This is happening from last 3 weeks despite personal meeting at igl office and regular followups on phone.

Please help to resolve asap.

Thanks

Naresh chandra
[protected]

I m from noida sector 62, bp no is 50009175. Its been 5 months i have submitted all the desired documents and cheque of rs. 1000, but till date the meter is not installed and whenever i try to call the engeneer he misbehaves on call and extends the date of installation. I have been take follow upa from him since march 2016 and still no response or confirmation. Please take care of my complaint and get the meter installed as soon as possible.

Sir.
My bp no. Is[protected].
My bhone no.[protected]
Maine january me canektiton apply kiya tha but abhi june takk mere ghar me canektiton instead nahi hua kyuki hamare padosi ke ghar ke bahar canektiton point he or vo waha se canektiton karne se mana kar raha he ki mere ghar ke samne se pipe nahi jayega bas isi liye canektiton nahi ho raha please aap mere ghar ke bahar point lagwa taki mere ghar bhi canektiton ho sake.
(Hamare ghar me (4) for canektiton lagne hai)

I cannot make the on line payment through debit card as the atm pin box dots cannot be erased. Already i have made complaint but no action taken yet.

I cannot make the on line payment through debit card as the atm pin box dots cannot be erased. Already i have made complaint but no action taken yet.

I cannot make the on line payment through debit card as the atm pin box dots cannot be erased. Already i have made complaint but no action taken yet.

I cannot make the on line payment through debit card as the atm pin box dots cannot be erased. Already i have made complaint but no action taken yet.
My email address - [protected]@gmail.com
Mobile-[protected]

Hi team,

this is to inform you that i am a resident of A-44, freedom fighter enclave, Neb Sarai 110068. The connection applied is in the name of Saroj Gupta. From the last few days the process of IGL connection is going on. we applied for it, the payment got cleared, we got the booking id and the inspection was also done. Now today the installing man came and asked for RS 2500 more to install the connection. he said it involves some drilling to be done.

just wanted to highlight is this the process that evenyone is following and also that payment of 6000 includes installation.

Please help me in this regard urgently, my booking id is [protected].

email id [protected]@gmail.com
phone no [protected]

thanks

Sir

I am living at d-24-a paryavaran complex ignou road new delhi 110030. The line in my area has been laid and many connections have been installed but in my resident the connection has not been installed inspite of paying the money and every other payment. Please sned a technician at my residence so that the connection may be installed as not technician has visited my residence.
Thanks
Ashish

I made a payment one year ago as per details below:
Bp number [protected]
Payment amount (Rs.) 6000.00
Transaction date and time[protected]:54:20
Transaction reference number ghmp[protected]
Igl personnel has not installed the connection or responded to any of my queries. This is extremely frustrating and the whole thing is looking like a fraud.