Indraprastha Gas Limited [IGL] Complaints & Reviews

To igl grievence
I am varun sardana. Applied for igl connection at 10th march 2017 & security amount credited in igl account at 27 march. But today 26th june 90 days get over but gas connection not installed at my home. So many times i mail & call for install my connection but no response. Kindly support to install my gas connection.

Lead no : [protected]
Bp no. : [protected]

Thanks & regards
Varun sardana
Add : cv2-1202, supertech capetown, sector-74, noida, u. P
Mob : [protected]

Business partner #: [protected]
Address: j-501 vivek vihar sector 82 noida

To whom it may concern

I had made a payment of rs 4230 in bp no [protected]by cash in kotak bank by mistake but my bp no is [protected].

I have approached the competent authority at rk puram and have registered my compliant vide ref no[protected] but to no use.

I am senior citizen and struggling to get my hard earned money.

Nobody is helping me and people who are sitting at rk puram are just making mokery of same and to no use..

I will take this matter to highest authority.. I have multiple replies from you stating refund of arrear.

Kindly check and do the needful. Please contact me at [protected] / [protected]@gmail.com for any clarification.

Dated[protected]

Business partner #: [protected]
Address: block r, greater kailash 1, upper ground floor, c/o suresh mohan taneja

Contact no.: [protected]

Indraprastha gas ltd,

This is in regard to the scandalously​ offensive behavior exhibited by an agent of yours who had visited our premises [block r, g. K.1, u. G. F.] between 03.30 p. M. And 04.00 p. M. On the afternoon of[protected].

There is a png connection installed at block r, greater kailash 1, upper ground floor, in the name of suresh mohan taneja.

Up until now, we have always paid all the bills generated by your company for the natural gas usage at block r, g. K. 1, ground floor; and there has never been any sort of issue.

This time around, there is a bill amount run up to 3, 592/-. We got delayed in paying this amount due to busy schedules. Although, without a chance of doubt, we never had any intention of not paying that bill. We would have paid sooner or later at our earliest convenience.

However, a shocking incident concerning an employee of yours has made us change our intention of paying. We all have now unanimously decided that we shall only pay if the igl representative who caused us immense trouble and harassment on the afternoon of[protected] is punished severely and harshly for his extremely unprofessional and impertinent conduct. Failing that, we shall decline to pay, whereupon the matter shall be proceeded against in court of law for consumers.

It was in the afternoon of[protected], during 3.30-4.00 p. M., that this happened. An agent came to our doorstep enquiring about the bill that was outstanding. He took the latest reading and asked us to pay 3, 500/- only instead of 3, 592/-. We told him we would pay online. He would not leave and began insisting on the transaction number. We told him we cannot give him the transaction number just yet, because it will take us time to complete the transaction online. We told him to return by evening and take the transaction number.

He did not listen and began arguing insolently and threatened to disconnect the supply line. He tried to forcefully enter inside and i had to push the door back upon his face. I shouted at him. He was muttering something and making retorts.

Such behavior is intolerable and he will have to be punished severely.

This same person had similar issues with a few of our other neighbors as well.
Our neighbours have related experiencing similar troubles with the same man.

By sending such foul and uncouth people to customers' premises, indraprastha gas ltd has proved that it stands at a very low level in the e-com­­merce marketplace in comparison to its competitors, and in all totality, is no match for the rest.

This clearly reflect­­s​ the fact that co­n­cern for respect and professional code of conduct with customers is sadly, distinctly and not­ice­ably lacking on the part of indraprastha gas ltd.

This lays a serious question mark on the credibility of human resource management of igl - where there is no respect for customers, you would eventually lose on all fronts.

You people should know the value of word of mouth put up by customers. Our neighbours reported that the same man went around harassing them knocking loudly on their doors. Everybody believes that indraprastha gas ltd does not have respect for customers.

You people should do something about training your contractors and doorstep visitors well, so that whenever they go to customers' houses, they talk well in a decent way, since they carry igl's image in the market, which can get tarnished in an instant by indecent behavior.

We demand astringent admonitory action against the bad person who caused us so much harassment. We demand he should be fired and sacked from his job. Only then shall the outstanding payment be made.

Please note if an ex­­peditious and satis­f­actory resolution is not provided as sol­icited, it will conc­lude in the decline of payment of arrears and a civil laws­uit against igl for harassment and threats to the customer at their premises in consu­mer cou­rt.

We can be contacted telephonically at [protected].

It has been more than 20 days that igl pipe line & meter has been installed but my connection has not been done whereas i was told that it will be connected in next 2-3 days.
I filed the complaint on 13th june'17 but no action was taken, after that again i filed the complaint on 18th june'17 still i'm not receiving any proper commitment from igl executives.
I also had a word with the control room but they are also miss leading me with the information & the concerned persons.
Kindly help me out with this and get my igl connected on priority as its really high time now.

Dear team

Iwant to remove connection for sometime because of my house construction, please do the needfull as soon as possible once construction is done i want to refitting my gas connection
My address : flat no 30 harit nikaten west enclave pitampura delhi 34
Ca number :[protected]
Bp number :[protected]
Thanks ®ards
Mohit dahiya
[protected]

My bp#[protected].
I have applied for png domestic connection through your online portal on 29th march 2017.
After a long wait of nearly 1.5 months, my document verification and cheque submission was carried out from igl authority.
After waiting for communicated eta of 21 days, i have not received any communication or status update against my bp#[protected].
Then i have followed up myself and after many aversions from igl authority (Mr. Suraj jha - mobile#[protected]) i finally get the installation done at my premises (A-114, panchvati apartments, b block, sector 62, noida).
Mr. Sanjay (Mobile#[protected]) who came for supervision has assured me that my connection will be activated by tomorrow (13th june 2017).
On 13th june 2017, my troubles started all over again as i have to do follow up several times with multiple persons including mr. Sanjay and with the technician who was scheduled to come for activation of my png connection.
Since 13th june and till today (15th june) i am hopelessly calling at various igl helpline numbers including control room number ([protected]) that i got from igl website, mr. Suraj jha ([protected]), mr. Sanjay (Supervisor) and the technician number ([protected]).
All the guys are behaving very unprofessionally and the technician number is switched off since yesterday.
I am still waiting for my png activation.
I do not know if this is the usual way of doing duty in igl but i want to know why the customer is being mentally harassed in such a way. I hope that my query will be acknowledged and properly responded unlike my continuous attempts to get the igl team do their allocated jobs. I mean how come mr. Suraj jha has no control over a technician who is making a fool of me as well his officer by averting the call and switching off his phone and is there an only single technician available in noida.

Please respond and address my concerns.

Harassed png customer
Bp#[protected]
Ritesh kumar sanjay
[protected]
A-114, panchvati apartments,
B-9/9, b-block,
Sector 62, noida

The above gas connection is in a flat which is lying vacant and locked since jan 16. I intimated the meter reader as well as customer care but i kept on receiving estimated bills. On 11 apr 16 i again raised sr no [protected] as well as sent a mail as follow:-

Dear sir
My flat is lying vacant and locked since jan 16. Though i have personally intimated the meter reader i have continued to receive estimated bills. Now i have received another bill of rs 733.83. I have already sent meter reading photo to [protected]. The present meter reading is 121.254. Photo is linked.
Kindly recalculate and generate a revised bill.
Thanks
Bhuvan bhushan

A sr [protected] was created but there was no change. I tried customer service twice without any help.

I made another mail on on 01 jun 17 as follow:-

Dear sir
The photo of the meter is linked. Pse note that this connection is not in use since dec15/jan 16. This has been intimated to your representative, customer care on phone and thru email and sms.
Kindly take immediate review of the case and extra payment made by me be regularized.
Thanks
Bhushan

Now i have received another invoice no 19698479 dated 14 jun 17.

Thus it is evident that igl has refused to take corrective action so far.
This my last request to you to act otherwise i will have no choice but to approach higher authorities.

(Sandeep tyagi) is a regular user of same igl cng pump on nh 34 muradnagar today i went there for fuel and all guard and extra staff was sitting together and making some kitty party which was non of my business but the problem was is they r doing nothing when some cars were start filling gas with a new line and while opposing this they cng staff was gone violent with me saying that you always make these kind of complaints (If available concern department can check cctv phootage if available there) and this was not the first time i have seen this kind of invironment many times but they have crossed the limit my neck was hurt by one of them this was happened around 11 45 am on 14 june 2017 is any one there
Who can take action against this or let me know what i have to do or i have to file a complaint against igl according to ipc or in consumer fourm only (Concern athourty is requested to reply me asap)

Regards
Sandeep tyagi

This is regarding the payment of my bill on 8th june'2017 for bp no. [protected]. This payment was successful for which i have received confirmation from my sbi credit card. Now i have received message from igl on 12th june'2017 that you have not received any payment.in fact i have paid the amount with late surcharges. Kindly check and resolve the issue.

I have applied for png connection with igl in nov-2016. The amount of 6000/= was received by igl in the month of dec-2016 and was shared with bp no [protected]. But despite my repeated complains, the igl customer and its control room in greater noida continued to ignore it without any explanation.

Please help me in having the amount refunded with prevailing interest for the period they kept the money on hold.

This is to bring to your notice that igl gas pump station in crossing republic near to police chowki, nh 24, ghaziabad 201016 remains congested with private cab. This property of crossing republic is private property of its resident. And since this station is inside crossing republic it should give some priority atleast to residents. Cab drivers come drunken at night and occasionally i observes in clash with residents car owners. Kindly see if it is for crossing residents dont allow private cabs in huge number to fill gas there or atleast for some period in a day and also if staff can prevent ruthlessness by private cabs.

Regards

My bp number is [protected]. Residing at 1659 felecita tower, mahagun moderne, sector 78 noida. I had booked for new connection (Meter already installed) in may month. I got connection date of 28may after 12 days. There waa no hole in the slab so they staff went back. Again i booked on 8 may and igl is sayong they will connect on 25 may. If for connection it takes so long it is very very poor service. We are very upset on your services.

Dear sir,

We have applied for a new connection in the month of february. Its been four months now. We have received our lead no [protected] & bp no:-[protected] in the name of ms. Suman dobhal, i have submitted all the desired documents and a cheque of rs. 6000 in favor of igl. I have been visiting nearby igl office too & whenever i try to call the engineer he gives another dealing persons no. And they extends the date of installation. All this is causing great trouble to us. Sir i request you to look in the matter and solve this issue asap.


Regards...

Suman dobhal
5-g, pocket-4, phase-1, mayur vihar-110091

Dear sir
We have applied for new connection in month of february. Its been four months now. We have received bp no:-[protected] in the name of mr. Amit verma. Its really sad that we haven't recieved customer number. I have been visiting nearby igl office too. All this is causing great trouble to us as my kids are too small. Already there is a connection in the floor below us.
Sir i request you to look in the matter and solve this issue.
Regards.

Lead no.[protected], b. No.[protected] applied second time on 1.6.17
I applied and submitted documents along with cheque on 21.5.17.
Kept on trying to contact all corners for over a month when i was told the cheque and documents are missing. I then submitted new documents and cheque again.
The receipt of documents was confirmed by return sms and a lead no. The tf visit was scheduled to be done by 4.6.117 which never happened and again a new sms received saying no the tf visit would be done by 10.6.17.
On help line no. I tried to find the status but it says wrong lead no.
Again i am contacting people sending my man for confirmation and push the process but to no avail.

It appears the quality of processing is real bad.
No body to listen to hapless customers.
There does not appear to any process.

Only request is to come out of typical govt. Working.

Dear sir,

I had booked a png connection about 4 months back but so far there is no news on when the installation will happen. Following is the chronology of events :

30/01/2017 - request for new png connection registered with lead no. [protected]. Visit planned for 2/02/2017

06/02/2017 - feasibility passed confirmation message received.

10/02/2017 - documents verified, cheque cleared from bank and bp no. [protected] issued.

25/02/2017 - igl payment sms - payment of rs1000/- received against bp no. [protected]

I contacted customer care on [protected] many times and each time the reply has been that the connection will be installed within 90 days by may 2017.

I am surprised, why it is taking so much time. For your information, i live in an apartment in sec-7, dwarka, new delhi -110075. Png pipe line is extended right upto my kitchen window. Majority of flats in the society are already connected with the png line running through all the three blocks a, b & c.

When i contact the concerned engineer, he says it will be installed within this week, by sunday and so on... This is happening from last 3 weeks despite personal meeting at igl office and regular followups on phone.

Please help to resolve asap.

Thanks

Naresh chandra
[protected]

I m from noida sector 62, bp no is 50009175. Its been 5 months i have submitted all the desired documents and cheque of rs. 1000, but till date the meter is not installed and whenever i try to call the engeneer he misbehaves on call and extends the date of installation. I have been take follow upa from him since march 2016 and still no response or confirmation. Please take care of my complaint and get the meter installed as soon as possible.

Sir.
My bp no. Is[protected].
My bhone no.[protected]
Maine january me canektiton apply kiya tha but abhi june takk mere ghar me canektiton instead nahi hua kyuki hamare padosi ke ghar ke bahar canektiton point he or vo waha se canektiton karne se mana kar raha he ki mere ghar ke samne se pipe nahi jayega bas isi liye canektiton nahi ho raha please aap mere ghar ke bahar point lagwa taki mere ghar bhi canektiton ho sake.
(Hamare ghar me (4) for canektiton lagne hai)

I cannot make the on line payment through debit card as the atm pin box dots cannot be erased. Already i have made complaint but no action taken yet.

I cannot make the on line payment through debit card as the atm pin box dots cannot be erased. Already i have made complaint but no action taken yet.

I cannot make the on line payment through debit card as the atm pin box dots cannot be erased. Already i have made complaint but no action taken yet.

I cannot make the on line payment through debit card as the atm pin box dots cannot be erased. Already i have made complaint but no action taken yet.
My email address - [protected]@gmail.com
Mobile-[protected]

Hi team,

this is to inform you that i am a resident of A-44, freedom fighter enclave, Neb Sarai 110068. The connection applied is in the name of Saroj Gupta. From the last few days the process of IGL connection is going on. we applied for it, the payment got cleared, we got the booking id and the inspection was also done. Now today the installing man came and asked for RS 2500 more to install the connection. he said it involves some drilling to be done.

just wanted to highlight is this the process that evenyone is following and also that payment of 6000 includes installation.

Please help me in this regard urgently, my booking id is [protected].

email id [protected]@gmail.com
phone no [protected]

thanks