Indraprastha Gas Limited [IGL] Complaints & Reviews

Dear sir my BP no is [protected]. My complaint is that no body from igl taking my meater reading from long time they are sending bill approximate without correct reading I lodged a complaint at igl customers care on 28-1-17 my service request no is [protected] they assured me it will attended till 02-02-17 but still no body came to take reading & no information for this today04-02-17 my bill payment date what I do no body at customers care picking phone kindly do needful Ramesh Chander Kothari C-3/15 Sector-71 noida

Is is to inform that I received the bill for Busines partner number - [protected] (Varsha Shukla, Address - A-3/1402 Tower 8, Purvanchal Royal Park, Sector 137, Noida 201301).

We have received the estimated in voice dated 12 Aug 2016 in which the Meter reading has been estimated at 210.745 till 2 Aug 2016 however; the actual meter reading as on 29 Aug 2016 is 192.474. This leads to huge amount difference in the PNG bill.

I spoke to your customer support number under reference number [protected] and lodged a complain on same.

Nobody in IGL is bothered..Have written N number of emails and neither rthere is any phone number.Its a useless service ..Need resolution to the issue immediatl;y.They Keep calling for bill payment, No bill is received and no one comes to take correct reading.

Absolutely horrible .need resolution else i will ensure that i take this to PM Modi .

Hi,
I am having a PNG connection from IGL from past 6 months we are getting inflated bills. Everytime we call customer care they said they will verify the reading. After verification they say that no need to pay as bill is wrongly generated with wrong readings& will be rectified next time. But all efforts in vain no action is taken yet only false assurances and inflated bills with penalites every time.
When we tried to contact Nodal officers, they never pick up phone and if by chance they pick, they dont answer.

Regards
Milan Mangal
IGL BP No. [protected]

My name is Pawan Kumar Popli resident of C-15, 3rd floor, Geetanjali Enclave New Delhi -110017.I applied for new gas line connection (Png) in Feb 2016 & paid rs 6000/- .

My bp [protected] with igl. My problem is that the pipe was fitted (Along with meter) but not connect with gas burner, due to reason better known to the contractor.

I had made several times complaint to the company but engineer/contact person came only two /three times & promised to fitted within a day, but not yet operated, the problems remains as it is...it is big harassment and mental torture for me to have applied for the with IGL.

I need to know how many times I need to beg to them for the connection or its seems they harassing me to pay some extra money to grease their palm.

CNG Gas Stations at Sanajay Gandhi Transport nagar, Libaspur road, both CNG stations are not accepting Credit/debit cards. there is no other way to pay except Cash. it been more than a week. every time they are holding a paper "Card Machine out or Order".

Actually they are taking benefit of the situation happened due to demonetization of currency. Plz take accessory action against them.

I have paid bills for BP nos. [protected] and [protected] due on 25/11/2016 on the 20/11/2016 through the IGL connect app through my debit card..this is the first time I used this app. I keep getting bill reminders still and there has been no confirmation message from IGL neither through SMS nor in the app but in both cases the money has been deducted from my bank account. How do I get a confirmation?...

Igl has not at all responded properly knowing the importance of its services: enabling people to cook and survive.
I live in noida sec 137. My pipelines and meters were installed after much struggle with igl on 6th oct. But still the testing and activation remains incomplete. Hence, i am unable to cook food.
I have called igl on their toll free number 4 times in the past 10days: 8th oct, 12th oct, 15th oct, and 19th oct each time giving guarantee that the gas connection will be done in 48 hours. But there has been no response.
I have also coordinated with the persons with mobile number: [protected] who visit my area many times but they have not turned up many even after confirming timing give false reasons as door locked, bike failure, etc, and on top of that not informing of their inability to attend. These servicemen are not responsible enough for this role.

Igl really needs to improve on its customer services. Pathetic.

I have send the dd of rs.6000/- approximate before one month on 15.09.2016. I have personally meet with igl staff mr. Bhavesh on 30.09.2016. He confirm that your application must move on 3.10.2016 but my connection is still pending as on date (7.10.2016) and no any information (Status) in your customer care dept

Pl. Done it at your earliest under intimate to me.

Dear sir,
In last friday, a advt. in AB patrika has given for 4Gmobile tower setup in hose premises by Indraprastha Telesolution Pvt. Ltd. They told same information as a complaint lodged in ur website earlier. So, Pl. informe me that whether this Indraprastha Telesolution is authorised organisation in mobile tower setup & if they wants money to install the mobile tower, then I will pay or not. They are giving reply through the mobile No-[protected]/[protected]. Pl. advise with verification.
sincelry yours.
Sukanta Biswas, Palta, PO-Bengal Enamel,
dist- 24 Parganasa(N). WB743122.
MO-[protected].

Dear sir,

I have been taking up the matter of wrong billing with IGL at various forums for the last 3-4 months. But no solution seems to be coming out of it, rather it is getting more complicated now. Even the latest invoice no[protected] dated[protected] is having same mistakes.

1 . Payment of Rs 1013/- ( 398+615 ) made by me and received by IGL as shown in invoice no[protected] dated[protected] has now been shown as NIL in next invoice no[protected] dated[protected] . This is wrong as Payment of Rs 1013 has already been made . this is to be corrected.

2. I have been billed Rs 264/- ( 150+ 114 ) towards new stove conversion charges in invoice no[protected] dated[protected]. But already an amount of Rs 150 has been billed to me under the same head in invoice no[protected] dated[protected]. The technician has visited my premises only once on 3-3-2016 for new stove conversion charges against ticket no [protected] and a I have a receipt for that . Hence this Rs 150 has been charged to me 2 times for the same service. This needs to be reversed.

3. I have personally visited IGL billing office in GAIL building sector-2 noida 3-4 times but it has not helped. There persons are giving some verbal justifications and they are not able to link it with old bills. Ultimately Your bill should contain all this information.

Kindly look into the matter and sort it out.

regards

anil Bhatia
Bp no [protected]
Mobile no [protected]

6th september 2016

I have allotted bp no. [protected] in the name of abhilasha agarwal where already png pipe line is existing. I have applied for png on july 26th 2016. But till date on action was taken. I have made a complaints by personally visiting at your nehru place, new delhi and your customer care through phone many times. No action was taken, then i complaining to you (Nodal officer). All the phone number, email id...

Hi
I have 2 bp numbers [protected] and [protected] whose disconnection was done in feb this year and i have sent my employee with the physical report of igl engineer in may and got the receiving also we were told refund will come in 4-6 weeks but it has been 3 months and i am tired of following up with customer care, nodal officer and appellate authority but no one answers the mails and their phones are always engaged
The height of frustration is they are still sending estimated bills

I have been provided BP No.[protected] with complaint No.[protected] of 18.7.2016. But nobody has attended the same as no official of IGL visited my house for installing the new connection. It was assured that the connection will be installed within 7 days from the complaint date i.e. 18.7.2016. But no response.


Details of bank statement is already with you and in the receipts provided by IGL which is attached in the trailing mail. However, the details are being given again:-
1. Demand Draft of Rs. 1000/- (One thousand only)
2. No. of Demand Draft_469509.
3. Date of Demand Draft _29.6.2016.
4. Name of Bank-Syndicate Bank, Branch at Bahadur Shah Zafar Marg, New Delhi-110002.
5. Sr. No. of Branch -[protected]
6. Ph. No. of Bank_[protected]

Copy of the Demand Draft is attached alongwith receipts from IGL also.


regards,
Manoj Kumar,
611, Minto Road Old Hostel,
New Delhi-110002
[protected]

I have applied for new connection of png gas line on 23.03.2016. All the formalities completed like payment and documentation etc.. They have allot me bp no. [protected]. Many complains registered and lot of efforts/ follow - up. But still i have not getting the connection. For your information few mails are given under :-


Dear sir,

Refer to all male dt. 05.07.016 to 21.07.2016 with the igl customer care. After many efforts i am not getting the proper response and connection. Also visit to head office (R k puram) and met with mr. Dharam veer and summit copy of payment receipt. But still my igl login a/c shows payment proof required as per my last complain no. [protected] dt. 20.07.2016. So please look in this matter & oblige me. I am again attaching payment receipt of igl of rs. 6000/-on 05.07.2016 through online for your reference.

Thanks & regards,
R p sinha
998, pocket -3,
Sector-19, dwarka,
New delhi - 110075
Mobile no. [protected]

I have registered for new PNG connection at following address

C-23, NFL ESAS Ltd; Plot 2, Sector Pie II, Greater Noida - 201310

My details are
Mobile : [protected]
Email : [protected]@yahoo.com

My BP no for other PNG connection : [protected]

Kindly give me status for your technical inspection or shall I apply afresh?

Vinod Kumar Goyal

Hello,

I am writing to you in complete distress and agony which i have faced in getting new png connection for my home from igl.

I applied for new connection and i was given a lead no. [protected].
Also the bp number was allocated to me as [protected].

I have submitted all relevant documents on 12-jan-2016 and receiving is attached for your reference.

My cheque drawn on hdfc bank with chequeno. 818331 was cleared on 23-feb-2016. i am also attaching statement of the same.

Since then i have opened complaints and no action has been taken so far in getting new connection.

Please note that it has already been more than 90 days since i have applied and no assurance has been made to get the connection installed at my premises.

This of course entitles me to log a consumer case against igl demanding compensation of mental harassment faced for this un-necessary and unexplained delay.

I request you to personally look into this and have the conflict resolved as soon as possible,

Waiting to hear from your side.

Regards,
Prashant. [protected].

I have applied for the new connection on 30.6.2016 and deposited a demand draft of Rs.1000/- in favaour of Indraprastha Gas Ltd. vide Syndicate Bank demand draft no.469509 dt. 29.6.2016 as required.
The New connection is yet to installed. No one also visited despite a period of 12 days.On requesting their telephone number 46074607 it is not responding.
Vide e-mail of their customer care, they are asking for BP number and Registered Lead Number which is not available with me. As I have not been registered despite 12 days of applying. They are also not able to clarify what is Registered Lead number.

Please do the needful.

with regards,
Manoj Kumar

Dear Sir,

I travell daily b/w meerut to ghaziabad and there is CNG Station Near Murad Nagar,

From Past One Month I am noticing they have made some setting in the filling point due to which meter is showing more bill than the actual insertion of CNG GAs in the Car,

Multiples times i point out the same to the boy standing the filling point and to the manager, they argue with us.

Please check the Same

I am fedup with the service provided by the IGL.I am following from last 6 month and also deposited installation money of Rs.6000 and from the day we try to follow up every week but their officials including CC, Control room always excuse us with new ideas.They sometimes do not pickup the calls and also transfer one call to others.
Some says it is not our department
Some says it is not our area
Some says it is not our work of scope
Some are saying it is going to install by next week from last 6 month.

We are very frustrated with their service and also concerned people running this system in IGL.

It is my kind request to install my Gas connection as soon as possible.

Additional info

BP No.-[protected]
CA No.[protected]
Ajnara Intrigity
Rajnagar Extention, Gaziabad, UP

My business partner no. Is: [protected]
On 25.05.2016, i have paid my bill of igl due on 28.05.2016 using freecharge (Free charge order id is: fcgw[protected], payment date: 25/05/2016) application in my phone. The amount of bill i have to pay is rs 1175.63. By mistake, i have paid rs 1644.26 by entering a wrong amount. (In such cases igl compensate that extra money in next bill). Transaction was successful from freecharge and money is deducted from my account yet i didn't get any confirmation receipt that bill has been paid. Website of igl is showing unpaid bill payment status. Receipt of successful transaction at freecharge is enclosed in mail. I already complaint at igl helpline e-mail but didn't get any response. I request you to please help me out as soon as possible.