Indraprastha Gas Limited [IGL] Complaints & Reviews

" NO - RESPONSE" TILL WRITING THIS MAIL


Today, Again I had a discussion with Mr. Akhlakh Ahmed on your Tel. No.[protected] your customer care unit because every time a new person is available on line, again I had explained him the history of my request & again he told me that he will again forward the request. He also explained me that he don't have powers to do more than this.

My question to you people is are you people `SLEEPING' & not reading any mail not taking any feedback from customers, very nice, just keep on doing



--- On Tue, 9/11/10, sunil bhatia <[protected]@yahoo.com> wrote:


From: sunil bhatia <[protected]@yahoo.com>
Subject: Fw: `Disconexion of Gas Pipeine'
To: customercare.[protected]@igl.co.in
Date: Tuesday, 9 November, 2010, 3:24 AM


Dear Sir,

This has reference to my earlier mails written to you, I had a talk with Mr. Brij on your Customer Care No.[protected] & requested for the same problem on 02-11-10 but sorry to inform you that there is "NO-ACTION" has been taken out till 09-11-10 i.e 7days or even nobody bothers to give a call to cusatomer after having two contacts numbers present in your records. Are you people sleeping...?

Finally, I had again called-up on 09-11-10 & had a discussion with Mr. Vijay at your customer care centre 1:45pm he assured me to for today evening also gave me the assurance that somebody will give you a call within 15minutes. My ? to you is will it work
when you don't have time to provide proper attention to your existing clients, will you be able to provide `Green Delhi' (the organisation committed to a cleaner and greener environment.

Name: Sunil Bhatia
My BP No:[protected]
Request No:265642
Contact No: [protected]
--- On Mon, 1/11/10, sunil bhatia <[protected]@yahoo.com> wrote:


From: sunil bhatia <[protected]@yahoo.com>
Subject: Fw: `Disconexion of Gas Pipeine'
To: [protected]@gail.co.in
Cc: [protected]@mcsdel.com
Date: Monday, 1 November, 2010, 9:02 AM


Dear Sir,

This has reference to my mail wrote by me on 27-10-10 to you but there is `No-Action' found from your side, In the mean time I had a talk with someone having this Moble No.[protected] & he assured me to do somethiong on this issue but sorry to inform you this type of Negligence is not expected from you.

Anyway if you are not taking any action, Pleaze get removed this conection from my site forever & refund my money back.



--- On Wed, 27/10/10, sunil bhatia <[protected]@yahoo.com> wrote:


From: sunil bhatia <[protected]@yahoo.com>
Subject: `Disconexion of Gas Pipeine'
To: [protected]@gail.co.in
Cc: [protected]@mcsdel.com
Date: Wednesday, 27 October, 2010, 4:19 AM


Dear Sir/Ma ' m,

This is to bring to your kind notice that I have invested some amount of money for a LPG Pipeline Conexion to be installed at my residence since November., 2009. The Pipeline work for this conexion has been installed & completed around four months back but not any flow of Gas till date.

Now, I wanted to replace the Pipeline & installed it somewhere else or take another alternative route till kitchen area because there is Construction work has been started by us on the same floor & the work is getting disturbed because of pipeline.

We tried to contact on the given contact persons nos. [protected] which is listening `OFF' in the office timings always. Another nos. is [protected] of Mr. Santosh always Out-Of- Reach, What to do...?

Please take necessary action to solve our problem as early as possible.

Early action/reply to this matter will be highly appriciated.

Thanx & Regards...!

Dear Sir

I have applied for refund for BP NO [protected] ON 18TH OF Sept 2010. I was told that i will get the refund within 2 weeks.

Today more than one month has been passed but i have not received the same.
I am daily following up but no revert.

Sending you the acknowledgement of Application submitted in IGL office

Regards

Virendra Chaturvedi
[protected]
Regards

We, the residents of DG-3 block vikaspuri, New Delhi (more than 300 residents) have applied with Indraprastha gas Ltd for pipe gas line connection in the month of June 2010 and paid an advance of Rs 6,000/-.

They have done only some digging work in the colony and after that nothing has been done. It is more than 4 months we have not heard from them the status of the connection.

It is requested the concerned authority to take up the matter on priority.

Thanks,

KC Mathew
DG-3/267, Vikaspuri
New Delhi - 110 018
Ph. [protected]

I applied for a new connection with IGL through Future Fuels on 16/05/2010 Form No. 917772 and Receipt No: 101634. A large number of flats in my complex have been given connection, but whenver i ask the site incharge he says your name is not on list. I contacted the Project Manager Sh. Dilip Kapoor, a very couteous person tried to help but could not. He then asked me to contact marketing person, i contact mr. Subashish he forwarded my call to another person Mr. Nahar singh. He was able to locate the problem and promised me that connection will be released by 22nd September. But till date i am still waiting.
I do not know on what basis they are giving new connections has any seratum followed or it is just randomly provided. No procedure followed while giving connection. I feel fed p calling again and again and people just forwarding calls here and there. The customer compliant dept. is also useless as for last more than 1 month i have been calling them regularly.
A complete mismanagement in giving PNG.

regards

Tanmoy

As mentioned on IGL’s Bill, an amount of Rs.5 has to be paid by those who make use of the Easy Bill outlets for payment of gas bills. However, the outlet at the Sector 4 Market of Dwarka is charging an additional Rs.5 (i.e. they are realizing Rs.10 from each customer). According to them, “Rs.5 is for the company and Rs.5 for us”. This is nothing short of extortion. In fact, IGL should not even have charged the Rs.5 from sus in addition to the billed amount. This should be a normal part of customer service. The additional Rs.5 being claimed is totally unwarranted and illegal.

This needs to be addressed urgently the errant easy bill outlet prevented from charging this additional Rs. 5 (over and above the Rs. 5 being charged by IGL) from the consumers.

Pipe line gas connection in home

I applied/ booked for the pipe line natural gas connection with Indraprastha Gas Ltd. in the month of February 2010 for my home, with the amount of Rs 5,000 as security amount and the form cost of Rs 1000. The amount has been debited from my account in the month of March 2010. On number of times I made the complaint with their call centre number and on the given customer email ID but till date it has not been instaled and neither my amount with the interest has been refunded back nor I have been given the proper reply from the competent authorities.

If somebody is there who can take the appropriate action , then please let me know the same.

Regards

Dinesh Kumar Sharma
[protected]

I HAD REGISTERED A DOMESTIC PNG GAS CONNECTION VIDE IPOOOOO944 AFTER PAYING RS.5000+1000=6000/- IN APRIL 2010. AT THE TIME OF PAYING THE AMOUNT, THE COUNTER IN CHARGE TOLD ME THAT CONNECTION WILL BE PROVIDED WITHIN 3 MONTHS. NOW IT IS ALMOST 6 MONTHS COMPLETED AND NO INFORMATION FROM PNG CUSTER CARE EVEN AFTER REPEATED TELEPHONIC COMPLAINT AND E. MAIL TO THEM. MY ADDRESS IS

GRACE MARY GEORGE,
C-5/15, SAHYADRI APARTMENT, PLOT NO.5,
SECTOR-12, DWARKA, NEW DELHI-110075
MOB. [protected]

PNG refund
The Complaints Officer
IGL - PNG

" We had 2 Gas Connection from IGL, 6 months back.
But it was not installed as technical not feasible.
We had appled for refund application 6 months back
B.P No [protected] - L.N Kumar Rs 5000 refund
B.P No [protected] - Deepak Kumar Rs 5000 refund

We have called customer compalint - 3 times, send email, personally met officials
but no response till now
Deepak Kumar
[protected]

Dear Concerned,

This is in reference to a new connection applied with IGL on 09/Apr/2010 reference number 601397, for which the installation was to be done at C-65, City Apartment, Vasundhra Enclave, Delhi 110096. I have also given the required amount for the same vide cheque no. 987354 date 06/Apr/2010 Rs.5000/- ICICI Bank and Cheque No. 204688 dated 06/Apr/2010 Rs.1000/- the total amount Rs.6000/- is already credited to IGL on 24/05/2010.
Since its been 65 days and am not getting any positive response. Could you please advice on this subject.

Regards,
Abhishek Singh
Email: [protected]@utilityforms.com
Phone : +91-[protected]

RESPECTED SIR,
I RESIDISEE OF NS-11, MIYAWALI NAGAR, PASCHIM VIHAR , NEW DELHI -110087, IGL HAS FITTED GAS PIPELINE UNDERGROUN IN MY HOUSE BACK SEVICE LANE, 3 MANOTHS AGO ,BUT THE ROAD IS STILL ARE NOT REPIRED, I ALSO CALL THEIR CONTRACTOR MR. RAMESH [protected], THEIR IS TOO MUCH DUST AT BACK SIDE, THIS ROAD IS NEWLY FURNISHED BY TILES BY MCD 7 MONTHS AGO, THEY BREAK ALL ROAD ,PLEASE TAKE NECESSARY STEP .
THANK YOU


WITH REGARDS

Dear Sirs,
I would like to inform you that i have booked a connection for gas pipe line in my house on 01.02.2010... The reference no. of booking is IP 00003520....
While booked the connection i was told that IPL representative would visit within a week to my house...
But despite many reminders no body visited my house till date..
I am living on 3rd floor and 2nd floor owner already has the connection..
Its really surprising to hear such response from such a big and responsible company ... Every time i call i was promised that this time someone will visit surely,,,But , its like a chocolate given to crying child.....
We are amazed that in vast emerging economy of INDIA a popular company like Inderprasth Gas Limited give such responses...
I request you kindly please look in to the matter seriously to provide the solution...

Looking forward for a favorable response soon.

Thanking you,


To Your Wellbeing.

Affectionately Yours,

MANOJ SINGHAL
A7, MILAN APARTMENT
POLICE LINE
PITAMPURA
NEW DELHI 110034
MBL. [protected]
TEL.[protected]

The Complaints Officer
IGL - PNG

BY email to : customercare.[protected]@igl.co.in

RE : Gas connection not installed and pathectic service from IGL personnel.

Through Mass Management services Pvt LTd - Direct marketing agent of IGL
320, 3rd floor, Ansal Chambers-II, Bikaji Cama Place, New Delhi 110066.

I booked a PNG gas connection for my residence at 6154/7,D-6 Vasant Kunj.

Registration no ; 608009
Date - 10 feb 2010
cheque no : 506236 / SBI / rs 6000/-

I chased the installation of this connection for the next 3 months but to no avail.
No one helped me nor gave me a date for the connection to be installed.

On the 08may 2010 i spoke to a person at [protected] for this and he said they will send the person to fix the connection
on Sunday , the 9th May 2010.

What happened on the 9th May 2010

1. 2 personnel of Khurana Engineering came to install the pipe line
2. after wondering how and where to start they finally manged to start an hour later
3. Without checking where to drill etc they made a hole in the wall.
4. In this process they
A- broke our Glasses and plates as they did not wait for us to remove them even though the ladies in the home
were clearing the area for them to work
B- Cut through the electricity main wires to the home and for this we needed to get an electrician on a SUNDAY
and had to pay him for the Negligence of the IGL workers.
C- the personnel kept arguing with us and were rude and discourteous.

They finally left without installing anything and left us in stress and hurrying to get the electricians to restore power supply.

Yesterday, on the 11th May 2010 i called [protected] and i spoke to an executive -

1. spoke rudely
2. said these things take time and " itni jaldi hota nahin kuch bhi"
3. I told him i would escalate the matter but no improvement in the service.

While logging this complaint about the damages caused and the connection -
I have spoken to[protected] Miss joshi
who put me onto[protected] Mr Bhattacharya
who sent me to the next person - Mr. Nitin who assured me things would be fixed. But nothing has been done so far.


In vasant kunj the pipes line are already laid and there is no excuse for having such delays in installation.
The service provided by IGL needs to be improved and such behavior should not be repeated.
The customer service personnel too need to be polite and courteous, if they feel they are overworked these issues msust be addressed by IGL
instead of them venting their frustration on the customers.

Please will you look into this matter and solve the problem asap.

Thanking you.
Ranbir Singh
[protected]@gmail.com
[protected]

Dear Sir,

BP#[protected]

I took Piped Gas Connection from Indraprastha Gas Limited for my Dwarka residence in 2008 and till date my meter reading is only a mere 1.10 units. This is because we generally do not stay at this address and only use is once in a while when we visit.

Since IPGL were blindly sending me bills every month for various amounts, I contacted their Customer Care and explained the billing errors. They have been giving me assurances till date that bills would ghet rectified and 1 year has already passed and I have not seen a rectified bill till date. They have not sent me a latest bills wherein the total outstanding is shown as Rs.2695.85 and also indicates the current meter reading as 210 units.

I cant understand how can a large company in public utility services behave like this and is there not any authority to check such practices.

Whenever the local IPGL executive visit to check the meter, they confirm that the billing is totally wrong and ask me to get in touch with their Head office who manage the billing.

As on date, since my meter reading is only 1.11 units and IPGL already have a credit balance of approx. Rs.1000/-, which were paid earlier without checking these billing errors, I request your authority to urgently look into the matter and help me resolve this issue.

Thanking you,

S.Sridhar
(sridhar.[protected]@airtel.in)

my complaint no.199611dated 1st week of march 2010 I am fully haras by IGL Ihave done many e.mail more then 100 ph call but not recive any responce.Every timeIget only one message We are Forwerding your complaint again.My wife is suffring from slip disc she is not able to go up&down stair Ihave deposit .Rs5000 by cheqe.My regd form no151763 dated 21/12/2008 b.p no. [protected] please take immedeate action

I have telephoned repeatedly and written to Indraprastha Gas Ltd to request them to fit a gas pipe connection to my residence in Jorbagh. I am a tenant on the first floor and my landlord already has a connection on the ground floor.

They keep promising to come 'next month' and it has gone on for 5 months like this. I wrote a letter to them on 5 March 10 and sent it by registered post - no response.

Please advise what can I do ?

Rgds,

Martin Graham

I have got the gas meter installed and checked, but there is no supply. Even after repeated complaints they always say that the supply will be started in 2 days. It is going like this for more than 20 days in which I have called Ruchi Infocom three time. Today on asking when our gas supply will start, Mr. Vikas Dwedi arrogantly said that whether you have relations with the CM or PM, I request that I be connected to the PNG suppy as my gas cylinder is quickly running out,

To the Consumer Forum officers,
South West District,
New Delhi

This application was sent repeatedly without much use. Now they have installed the Metre and line but they have not yet started the services without any reason for the last one month.
Please do help us.

To
The Director,
PNG Division, New Delhi,
Indraprastha Gas Limited
Dear Sir,
despite several reminders the company has failed to provide us the PNG connection even after 11 months of depositing the requisit money.
I have filed complaint on the 24 hours help line several times but not of any use.
Please do let me know when we could have our conection.
Or I will have to contempolate some other means to reddress my grevances.

Reg. No. [protected]
The form sumbitted on 21.05.2009
With regards,
Dr. Vipin K. Malhotra

March 15, 2010

Customer Grievance Cell
Indraprastha Gas Limited
IGL Bhawan,
Plot No. 4, Community Centre,
R K Puram, Sector – 9,
New Delhi – 110022.
Business Partner No.[protected]
Meter No. 1438931
Dear Sir,

This is in continuation to our various telephonic calls and written representations made to your office for faulty PNG meter installed at our house. Copy of the emails and subsequent reminders sent to you is enclosed for your ready reference. Copy of the acknowledgment received from png customer care is also enclosed for your ready reference.

It is again submitted that the subject meter installed in our flat has been showing reading disproportionate to our consumption, from the very inception.

The above has been brought to your notice when you were requested to our meter tested so that our grievance could be redressed.

But the person deputed by your office only sprinkled some water on the meter and said the meter is ‘OK’ which did not satisfy us.

Prior to piped gas, our consumption was less i.e 14 kg Gas Cylinder worth Rs. 295 would be consumed in approximately one and half months (coming to a maximum of Rs. 200 per month) whereas we have been paying far above that now.

In view of the above, a letter was sent to you through courier and the same was also emailed to you at customercare.png. An acknowledgement of receipt of the mail was also received by us you are requested to kindly get out meter tested immediately to redress our grievance.

Bill No.[protected] for Rs. 599.16 was paid against protest.

This month again we have got a bill for Rs. 859.82 which in no way matches our normal consumption and the same is not being paid till the time our grievance is redressed.

You are once again, requested to look to our complaint on priority, failing which we shall be constrained to approach the proper quarters or even the consumer forum.

With regards,

Yours truly,


Sanjay Ganjoo
149-C, Pocket-F, MIG Flats
GTB Enclave,
Delhi-110093.

Please give me application for new PNG connection for my Flat No.22-B, Pocket -3, MIG Flat, Kalpana Appt,Mayur Vihar-3, Phase-3, New Delhi-110096.

My Mobile Nos:- [protected],[protected].

Sir
I have deposited a sum of rupees 5000/= for a PNG conncection in March 2009. Fitting of pipe line has been done in July/August. at the time of fitting your executive has told me that no extra piline has fitted in your home.

After this two time they have take measurement of pipe line. Then they told me that there is extra piple line fiiting and you have to pay 420/= rupees . then i object on this and them to show me your measurement and take all measurement in front of me. He assured me to do so but he never come back to take the measurement in fornt of me.

One man come one to deliver a letter of measurements I refuse to take this letter by replying him take measurement again in my presence. then i will accept this letter. But after this no body has come to my house.

Neither my conncection has been started nor any body come to my house to take measurement or deliver any kind of letter.

Mean time i have deposited a amout of rupees of Rs 420/= for the extra payment.

Now I want my conncection should be stared at once and there should be again taken measurement of Fitted pipe line. In this regard letter should be given to me.

Some wholeson the wall which was made for installing of lines, has not been filled yet.

Delay show some conspiracy or other malafied intentions.

Kindly helpe me to resolve my problem

Rajiv Jain
C-244 Surajmal Vihar Delhi-110092
Ph[protected], [protected]
[protected] (Not functional)