Indraprastha Gas Limited [IGL] Complaints & Reviews

Dear Sir, REMINDER 5 12.11.2022

Re:- High bill due to leakage outside in BP No [protected]

I have been using your Gas services from last few months and average Rs500/ (approximately) comes which we regularly pay.

But for period 05.7.2022 to 8.09.2022, we received abnormally high amount bill of Rs 3648.71, alerted by high bill, we raised ticket for gas leakage . which was attended your technician who found gas leakage in Knob just after meter which is installed outside the kitchen. Leakage was closed vide ticket no [protected] by your technician.

However High bill correction ticket was also opened vide ticket number [protected].
I regret to inform you that high bill raised due to leakage outside kitchen has not been attended and corrected.

Now I request you to please correct the bill based on average use, and raise corrected bill so we pay the bill immediately.

My details are as follows:
BP No [protected]
Name Anil Kumar Singh
Mobile [protected]
Address Flat NO 2384, Tower J,
GC7, Gaur City, Noida Extension

Hope you will correct the bill amount at earliest to enable us to pay bill in time.

I REQUEST YOU TO KINDLY PROVIDE THE EMAIL ADDRESS OF PROPER AUTHORITY SO WE RAISE OUR CONCERN DIRECTLY TO THEM.

With kind regards

Anil kUmar Singh
[protected]

My BP No. [protected], I disconnected my connection and I received my final bill but they did not adjust my security deposit against my final bill. I raised at least 7 complaints but none got resolved and all kept saying it will be adjusted and the next day the ticket was closed. My current bill is around 5722 and my security deposit is 5500, I want to pay the remaining amount after the adjustment of the security deposit.

Applied for connection 3 Month back and survey and payment also made, Still awaiting for the connection raised the ticked 4 time and it is automatically close after 1 day with the msg resolved Pls escalate the issue and resolved

Yesterday i received Call from Mobile Number-[protected] -Name Shiva Tyagi, he asked to send me Meter Picture for Making Meter Bill, giving excuse of Lock available at My Home, however we were at Home. They pretend for visiting home and give False reasons and over phone he misbehaved. My Humble request please look in to matter and make a process so that these misbehaving shall not be repeated to other citizens also. If Picture is allowed than why you are using money for sending these people. Give a portal on which consumer can upload there reading and or pictures to avoid misbehaves.

Dear Sir,
I wish to inform you that IGL PERSON HAS done illegal installation at B-5/88 SECTOR 4, Rohini New Delhi-110085.
Installation is done outside the premises of the residence on the road side.Kindly take action immediately to avoid unpleasantness.
THE photo is as attached
Thanks

Sir, my name is Kavita Goyal and residing at B-89, Second floor, gulmohar park, new delhi. We had lodged service request (service ticket no. [protected]) for re-connection of gas connection which was disconnected due to kitchen repair work. Before this, we had lodged two service requests but the same were closed without doing the needful.

This time, service request was attended on 28.10.2022 but with extremely poor quality as per details given below:-
(i) while clamping the pipe line, our water pipeline to geyser installed in kitchen was damaged due to poor drilling, now there is continuous seepage from it and has to be get repaired by breaking the newly installed tiles.
(ii) The IGL gas meter is damaged and now leaking. This has to be replaced.
(iii) Copper pipelines which was installed earlier and the charges for which was borne by us earlier, was replaced by new one and new bill of Rs. 2000 raised for new one. old copper pipes were taken away by IGL workers without any reasons and in spite of our objection.

It is a serious matter and reflect poor service quality standard of persons involved and employed by IGL as well as reflect adversely on honesty and integrity of staff.

it is requested to look into this matter and do the needful including compensating us for the loss caused to us.
BP No. [protected]
Dr. kavita goyal, Senior consultant, ENT, GTB hospital, Delhi

Registered mobile no. [protected] ( C. p. goyal, IRS, Principal Commissioner, Central GST, Jaipur CGST Commissionerate, jaipur)

IGL has added an incorrect amount of INR 500 in the bill which I have already paid.

This amount was added in the bill without any prior notification or consent. I have called and raised a complaint multiple times. Every time, they say that it would be resolved soon but nothing happens. Disgusting customer service to say the least!

The BP number is [protected] and the complaint number is 32775.

Dear Sir/madam,

We would like to inform you that on 30th September 2022, we have mailed you for changes and corrections in your bill, in which we have also given the photo of the meter reading. In response to which you issued us a ticket number [protected] on 01 October 2022 and asked for 10 days time. But our problem remains as it is. Today, even after 28 days have passed, only the ticket number is issued by your executive. We are very upset with this process. This is not the way and you make foolish consumers. You are again requested to look into our problem.
Thanks & Regards

K Kumar

[protected]

Bill amount is not genuine please check my bill
Bp no.[protected]

My BP no for IGL PNG connection is [protected]
I am waiting for the connection since 1 year and nobody in IGL cares. Please help.

Name- Prem Shankar
Contact- [protected]

I applied for New IGL connection long time ago. My BP no is [protected]. I have been following for the connection from last 5-6 months but no one has visited my home for connection. I call IGL customer care every week from last 3-4 months to register complain and they promise connection will be done in 4-5 days but connection is still pending.

There is no standard process or escalation matrix to file the complain.
br...

I am new IGL customer (BP No.[protected]). IGL team has installed new meter and gas pipeline in my kitchen such a way that I am not able to open shelf door. The door of shelf always hitting copper pipe & chances of leakage always there. When they guys installed it at the same time we told them but they said we will change it later on. But it's been more than a year. Multiple complaints raised on IGL Twitter and IGL area manager but no action has been taken.

Now in our building everyone is enjoying igl gas supply but we are not able to enjoy services because due to this improper installation and chances of leakage.

I am new IGL customer (BP No.[protected]). IGL team has installed new meter in my kitchen such a way that I am not able to open shelf door. The door of shelf always hitting copper pipe & chances of leakage always there. When they guys installed it at the same time we told them but they said we will change it later on. But it's been more than a year. Multiple complaints raised on IGL Twitter and IGL area manager but no action has been taken.

Now in our building everyone is enjoying igl gas supply but we are not able to enjoy services because due to this improper installation and chances of leakage.

Your team in order to provide gas pipeline service to some flats in the building has ruined the road in front of our building for months now. This is the case with multiple roads across the area. I see multiple such complaints against your company across consumer forum boards. Lane in question is in front of C54 Panchsheel vihar Rama apartments, Panchsheel Vihar, Malviya Nagar, Delhi 110017. When your people were laying down the pipeline 1 month back they had on multiple occasions said they would repair it within a week. Since then multiple senior citizens have suffered grievous accidents. My own car has fallen in a ditch which gave way due to the rains. This has led to the damages worth 10000 this last week. We as a community are suffering. Your people are going around saying the roads will now get repaired when the government repairs them. You have left your pipes here proof that road digging was done by you. We have secured 300 plus signatures and will be sending the same to media houses and the CM. We will also start posting on social media and consumer forum networks to let the country about the illegal practices perpetrated. Please take immediate action before this becomes something more than what it needs to be. Refer pictures attached

BP No [protected] and [protected]
IGL supplying PNG in Delhi is not paying any interest on Security Deposits of Rs 6000/- for each connection.

On the other hand a similar company BSES supplying electricity in Delhi is regularly paying accrued interest from time to time by adjusting interest amounts in monthly bills

It is unjustiable before Law
Thanks
Capt Jit Singh Retd

IGL supplying PNG in Delhi is charging Vat @ 5% on physical sales /consumption of PNG gas where as In case of NO consumption of gas, GST @ 18% is being charged on minmum chargeable amounts (less than 4 SCM).
It is unjustifiable before Law
Thanks
Capt JitSingh Retd...

Hi Concerned Team,

I applied for IGL pipeline services 2020 under the below details

BP no.- [protected]
Mobile no.- [protected]
Name- Jagdeshwari Devi
[protected]@gmail.com

Due to changes in plan, we withdrew the process and no meter was installed until then Refund process request on date-10-Nov-2020 which was resolved on 05th Dec 2020. We got the payment as well on...

I have requested for sending my bill through email: . But I am not getting hard copy bill as well as bills through email.
Evry time when I receive reminder, I immediately pay the bill amount with fine. Because of not getting bill at all, I am not able to pay the bill before due date. Please arrange to send the bills through email regularly.
Also, please make necessary corrections in my name as mentioned below:

Dr. Vijay Trimbak Chitnis (Dr. V. T. Chitnis)
BP No. [protected]

Sir, I have paid IGL bill rs 2510 on 13 sep, 2022. On 05 Oct, 2022 I have received bill rs 3384, it is too much as per my gas consumption. Further it is informed that no one from IGL come to my house for reading. They rendumly generate the bill approxmetaly and sending to customers. Please look into the matter and resolved my complaint and send me genuine bill please.

I have use very little but my bill rate much higher.