Indraprastha Gas Limited [IGL] Complaints & Reviews

So, I am continuously receiving an estimated invoice for my meter no: ZEN00011185/0818 and BUSINESS PARTNER NO. [protected] because the current meter reading is less than the last bill with actual meter reading (which was wrong reading btw).

For which I am not paying any bill and constantly trying to explain to the executives calling and asking me to pay that why this bill is not valid and how I have already paid extra amount than the current meter reading.

So, it all started in May 2022, where I received a bill with very wrong meter reading (closing reading: 736) while the actual meter reading was very very low, when I found out, I complained and the executive somehow convinced me to pay for this because it will get offset later on and I paid that extensive high amount (Biggest mistake)

May 2022 Bill Screenshot: https://snipboard.io/KiOaLr.jpg

After this every month, an executive comes to take the meter reading of all the meters in the building but since the reading for this meter is lower than the last closing reading of the last paid bill, the bill does not gets generated from the taken meter reading but rather after some days, an estimated bill gets generated with random amount.

SS of estimated note on the bill: https://snipboard.io/Og2clS.jpg

This has now continued for a year and I was not paying any bill and whenever an executive calls me, I explain them what happened and instead of taking it forward they just stops calling me.

SS of recent bills: https://snipboard.io/xT3UpK.jpg
SS of no reply from the executives: https://snipboard.io/vpxdPX.jpg

Now, they have sent me a legal notice to pay all the illogical estimated bills that they have generated along with the interest.

And btw the current meter reading as of today is 426 (https://snipboard.io/9x6Orb.jpg)
and the last bill I paid was till reading 736.

They even came and disconnected the gas pipeline and didn't care to check the reading on the meter and the reading on the last paid bill.

Not only I want these illogical bills to be voided but I want the refund of the extra amount that I have already paid to IGL last year.

This is regarding BP number [protected] allocated to Monika. One wrongly and over inflated bill was generated which was not paid by me. The disputed bill was being forced on me and repeatedly asked and harrassed by various means to pay wrong bill. I asked them to please rectify the bill so that I can pay as I'm regularly paying for my other two connections. Despite my plea the they overheard it and sent me legal notice. Kindly do the needful. Mobile-[protected]

Latest meter reading not taken by your staff till date. Customer helpline useless& incompetent .Do not hear the consumer& are not competant enough to address the concern.Have interacted with at least 3 persons, excuse given is server is down
We shall arrange a call back Complaint # closed without any resolution. Today the person at the helpline was not willing to address my concern.Kept me on hold & disconnected my call without making me speak to his senior & sharing his name & no since he was incompetent to address my request.A bunch ontrained people at the helpline is unacceptable. Appreciate that ur staff visits our mailing address immediately & Takes the reading B P No is [protected] ...Please respond immediately since I refuse to pay any penalty since this is a concern at ur end...A case of poor service...Dissatisfied Consumerand wrongly sent me legal notice

I applied for new connection but its been 3 weeks and no one has called or connected for the connection. Payment has been made but nobody has contacted for further steps. Pls action ASAP in Indirapuram.

Dear sir mam,

My lpg acc no. [protected] it's pending for activation from last 1 month we are calling daily basis customer care executive giving a new dated all time but still my connection not activated
Problem is
Have connect pipe to gas burner and a spring pipe leak
So pl igl get it done ASAP..

Hello,
With lot of disappointment I am writing this complaint to IGL that my application for new connection has been submitted in March 2023 and money has been deposited in April 2023 vide cheque clearance.
But, still your people has not given connection neither installed meter in my flat, though there is IGL pipeline going through my kitchen balcony.
All other neighborhood families are using IGL pipeline gas in their homes.

I am suffering on my health due to your incompetence regarding this.

Very much dissatisfied with the attitude from your system.

Thanks
Pooja Dwivedi

Sir,
Pipe line in my house fitted long back. Under ground pipe line in front of my house has already lying since long. Many time complained through customer care. There was a bad experience of your services.
You are hereby directed to remove your pipes and meter from my house as your company is unable to provide servies.

Naima Begum
[protected].

I had applied for IGL gas connection three months ago and also gave its check, it has been almost three months but after three months, no executive has visited my house or contacted me, while I have given it twice. When someone talked to Mr. Prashant ji, he said to send his executive soon, but till now no one has come. And I had also told that there is a gas line under my house.

Sir, we have not been staying in our house at Delhi since 2017 due transfers to Agra, Jaipur and now recently to Delhi. Though we have come to Delhi but staying in Govt Accomodation. We have been continuously receiving bills even without usage and have paid in complete.
Your meter readers have been sending SMS that in case house is found locked a general bill will be sent.
Please be kind to help and resolve the issue of bills without usage. Also is there any possibilities of refunding the extra charge levid upon us since 2017.

We will not be using our premises and will inform once we shift. You are requested to kindly provide us 48 hrs notice before the meter reader comes.

Regards
Col Anil Kumar Sachdeva
[protected]

Respected sir It is to bring to your kind notice that as per your lastest bill sent to me total consumed gas 43kg wef 5/3/23 to 21/6/23 for 109 days needs to be rectified since a lump sum bill for Rs. 1749.39 without any consumed unit and also within above said period sent to me had already been paid in time before due date. How can it be possible to add as arrears in latest bill that is not correct and the is objectionable since this is totally wrong which is being charged from me in reception it is requested to kindly look into the matter and the bill may please be rectified. Rectified bill also sent be in time so that I my may not suffer for any extraordinary charges. Thanks

I applied for a new gas connection ( BP No. [protected])
in 2014 for the flat where I was renting in an apartment in Mayur Vihar Phase 1, Delhi. I paid a security deposit of Rs, 6000/- from my bank account. Now I have shifted to a new flat and got the old connection disconnected and applied for refund. Now IGL is saying that since the bill was issued in my landlord's name so they will refund to my landlord's bank account only. My landlord never applied for a new connection, never paid any security amount, never paid a single bill, why is IGL telling me that they will refund to my landlord. I have exchanged couple of emails to IGL customer care but they are simply refusing to listen.

This is regarding BP number [protected] allocated to Manish Trivedi. We have observed wrong meter reading captured and wrong meter number is allocated to my BP number. After contacting to IGL, we came to know that two meters are allocated to my BP number. We have tried reaching to IGL customer care via phone numbers mentioned but no action has been taken. We have already shared screenshots of current meter reading to IGL numbers provided [protected], [protected].We also have screenshot first meter reading when we have updated to our name. Whenever we have contacted IGL customer care, we have been informed team has visited and house is locked. If house is locked, no call has been made to us from IGL representative. Also, we have not been informed that IGL representative is about to make a visit. Also, if anyone from outside makes a visit to society, notification comes to us from MyGate app but nothing came, which clearly confirm no visit has been done and request is closed without taking action.Request for quickest resolution.
Regards, Manish Trivedi
Ph: [protected]

The company has not installed the pipeline that it was supposed to. I am a resident of India and I had registered for the services provided by IGL . I have called the company several times but they have been putting it off for almost an year now. As a result we have to keep buying gas cylinders till date. Please hurry the procedure of final installation, the entire building's residents are aggreived.

My B.P No is [protected].. I made a complaint to your customer care vide my e-mail dated 23.03.23 in which it was pointed out that I cleared payment for the consumption up to 1564 units against the claim lodged through your invoice no[protected]. In the next bill an amount of Rs.761.59 was claimed showing the consumption as 0 unit. Nobody from your company came to take the reading and the amount was paid by me treating the same as an interim bill. But your next final bill no[protected] had not taken this amount of Rs.761.59 into account. This may please be checked into carefully and the said amount of Rs.761.59 which had been paid to you may kindly be refunded at the earliest.
Yours faithfully,
A.K. Majumdar

We have applied for new connection at our home on 25 Jan 2023and deposited necessary documents and made the payment. Everyone in neighborhood has got it. we were told that in 2-3 weeks it will be installed but its been 5 months and yet we haven't received any response regarding installation. Infact the previous person asked for bribe but now since he has left still no progress.
i stay in sector 48, sohna road, gurgaon haryana-122018

I am Harsh Mittal, Resident of 490, Kambal Wala Bagh, New Mandi, Muzaffarnagar, Uttar Pradesh, 251001.
A few weeks ago, our neighbour got his pipeline installed through IGL and for that they dig multiple holes in the road but did not clean the debris after which has coused many accidents nearby as thet afre children playing in our area and they have collected debris in various areas and no one came to clean it even after complaining many times on their Customer Support by the neighbour.
I wanted a proper and fast action in this regard by IGL as soon as possible.

Gas flames is bi-directional upward and at bottom also leads to wastage and accidental damages to gas stove as well
And all this beacause your engineer has done something to my gas stove to make it compatible with supply

Since your engineer starts the gas connection and does something to the gas stove for working but after they left we check and when gas stove is used at it full capacity flames direction in bottom is more

Since 2020, the meter has been installed but even after multiple complaints the connection has not been activated. BP number: [protected]. Please activate immediately. Mail id: [protected]@gmail.com

Today (16th May 2023) two people had come from IGL to complete the installation of my Gas Connection at my residence (T4-1803, Sunworld Arista, Sector 168, Noida).
Out of them, Mr. Rohit (Mobile No. [protected]) charged my wife Rs. 500 for the Gas pipe and for changing the inlet of my stove from the left side to the right side. I understand the IGL does not charge for such services but you may please confirm.
I am attaching the photos of my meter and the work done for your reference.