Indus Motors Complaints & Reviews

Last day my Ritz car broke down and got it serviced at Indus in Thevara. They asked me to replace the vehicle's fuel pump without fully diagnosing the complaint. The amount they said for that is Rs.28000/-. When I went out and checked the pump it was fine. So I lost faith in you. So that same day I towed the car and brought it to my place. So I request an inquiry into this.

The KL 62 7963 Maruti Suzuki Swift dzire given to Indus service centre in Ranni for a hit repair on 23 may 2023.
For More than 20 days car still remains there. No improvements is getting for car repairing. Making delayed by the staffs

Kindly pls make arrangements for getting car repaired.

Sir, i have booked one Maruti Suzuki brezza car from thalserry Indus motors (Kannur, Thalasseri). and i have paid the full amount for the car since the loan amount is already transferred to the company account. the sales man has agreed to give the car by end of January 2024. now i already paid the full amount to them, if the same amount is in my bank account i would have got the interest for the amount in return. Now i have already paid 4 EMI for the amount also till now i didn't get the delivery. since i am an NRI i am having too much stress and mental issue due to these, because the agreed time and follow up i have done is too much. i mailed to the head office of Maruti also didn't got any reply after request follow up got one reply rom Indus Thalassery that the April month also no delivery is available. my planning for the vehicle is to get it before the tax hike. since i am Indian citizen i am abide to obey the rules for the India i am ok with the tax. and now my concern is the price hike about the Maruti. i booked on December 2022 and i am worried about the price hike now as a middle class person i am much worried please help me. also the mental stress is too much. since its a verbal confirmation that he will deliver the vehicle by january, also you know the bank will only release the money once the order form and everything is given from car company. i need urgent help on this matter. also as per the last update from stock there is no delivery for april.

എന്റെ പേര് രാധാമണി വി എൻ. എന്റെ ഉടമസ്ഥതയിൽ ഉള്ള കെ എൽ 01ബി ക്യു 4479 എന്ന കെ 10 കാറ്‌ നിങ്ങളുടെ വെൺപാലവെട്ടം റിപ്പയിറിങ് സെന്റർ കൊണ്ടുപോകുകയും ക്ലച്ചു മുതലായവ മാറണമെന്ന് പറയുകയും അതിന് പ്രകാരം വണ്ടി അവിടെ കൊടുക്കുകയും ചെയ്തു, അടുത്ത ദിവസം വിളിച്ചു ഫ്രണ്ട് ഷോക്ക് മാറണണമെന്നും പറഞ്ഞു. പിന്നെ ഗേറ്റിൽ ഉറഞ്ഞ ഭാഗം ഇൻഷുറൻസ് മുഖേന ചെയ്യാം എന്നും പറഞ്ഞു. അങ്ങനെ 22000 രൂപയുടെ ബില്ല് ആയി, ഇൻഷുറൻസ് 2000 രൂപയും ആയി, എന്നെ മാറി എന്നു പറയുന്ന ഒരു പാർട്സും കാണിച്ചില്ല, പലപ്രാവശ്യം വിളിച്ചിട്ടും ഒരു റെസ്പോൺസും ഇല്ല, റിപ്പയറിങ്ങ്നു മുൻപും 19 ടു 20 കിലോമീറ്റർ കിട്ടിക്കൊണ്ടിരുന്നത് 14ടു 15 ആയി, ഇത് റീജിയണൽ മാനേജർ സബിത അലി എന്നയാളോട് പരാതി പെട്ടിട്ടും തിരികെ വിളിക്കാം എന്നു പറയുന്നതല്ലാതെ വിളിച്ചില്ല. ഇപ്പൊ ഫോൺ വിളിച്ചാൽ നമ്പർ തിരിച്ചറിയുമ്പോൾ കട്ട്‌ ചെയ്യുകയാണ്, ആയതിനാൽ എന്റെ പരാതി പരിഹരിക്കണം.

I am disgusted and annoyed at the experience of having my vehicle serviced at Trivandrum Venpalavattom outlet. I had to incur a huge loss due to negligent behaviour of your service personnel as I had to replace my brand new 7D floor mat worth Rs5000 and repair my touch console system from elsewhere. While giving the car for service both the speakers were working fine with audio outout in excellent level. Since I got the vehicle only one speaker is audible and since I had come over to my native, I had to repair it from outside considering the long drive to my native (Imagine driving without music). In process paying a sum of 600 to get this repaired.

Regarding the 7D mat, all the buttons and clippings are shattered by your service personnel due to negligence and it does not stay in its place in my car. Loosing total purpose of my purchase. I want an immediate resolution and escalation on this case to be sorted out. I am also writing to Maruti and Head of Indus service for resolution

It regards the worst service I got from the Service center. I gave my vehicle for painting work on the 24th and promised delivery date was the 27th. The estimated amount was 5k and the actual was ~10k. 1)From the showroom I got confirmation that the vehicle was ready to deliver after 3 days of promised date .2) at the time of delivery inspection found that the painting work was not even half done (PFA) when I questioned the same Workshop manager said me that only outside of door painting can be done and he fought with me saying same. after a long fight, he did painting again and rectified it. 3)at the time of handover, the vehicle won't have any issues apart from the door and the estimated amount was 5k but at the time of delivery he said its 10k, and there were issues with the quarter panel which has not happened from my end.
Concerns
Why is extra work not informed to the customer?
How can they deliver the vehicle without completing the work and argue with me with wrong statements?
With this kind of service from an authorized dealer do I need to prefer Maruthi still or do I suggest any of my friends?
What compensation do I get from the dealer for wasting my time on this & moreover they didn't even guide us to the customer launch and made us wait outside the showroom.
My vehicle was to their painting shop which is ~6 km away 2 times because of this showroom issue and the customer needs to bare this.?
What action will be taken against the Showroom for this kind of pathetic service and worst behavior towards the customer when the fault happened from the showroom side?
The body shop manager Mr. Shinab Azeez and the service adviser Mr. Hathim and some other workers surrounded me and behave like local gundas or rowdies towards me when I pointed out the faults from their side. In my bill, I can see the first 3 items which I have not seen anywhere in my vehicle (super lubricant, Lemon gel perfume & Microfiber cloth ) and I paid for it not sure for what joy.

I have complaint about Indus service center tholicode before my service my car has no problem after the service my car has lot of problem they Didn’t take any action about this Pls take action

The rear tray for my maruthi suzuki brezza is not supplied till now. The car was purchased 6months ago and the concern relationship manager is not attending to the issue properly. At first discount was promised for the car and accessories and atlast he agreed on giving car cover as promotion but both was not done till now.

I have purchased a 2020 model Brezza zxi+ (KL09AT2685)from your Truevalue showroom Palakkad on 28 Oct 2020. Now, when I check the status of the vehicle in Mparivahan it's shown as "The searched vehicle is black listed/locked by TC office STA office, Kerala due to reason compounding ammount Lakkidi speed violation on 8th Feb 2022".

2. In view of the above I hope that the processing in change of RC will too late to reach me. The insurance of the vehicle still in the name of Old owner, which is holding in your office.

3. May I request you that please submit the compounding amount and do the needful at the earliest for the documentation as soon as possible.

I have booked a car 4 months ago. At the time of booking you people said that you will deliver the vehicle on Oct-15-2022... Now you have changed the statement stating that the vehicles are not available to deliver. We did not expect disappointing service from your end, we have paid down payment in advance, and still you people could not deliver it on the given date, that’s poor and pathetic way of your gesture by pushing us to purchase the other variant which we did not opted for. If you can’t deliver the car then don’t take the booking you people wasted our time we could have booked from other showroom.

Sir/ Madam
Myself KM Udayakumar RC owner of KL 49J9154 swift (automatic ). I have given my car for an overall service at Indus Motors, Kannadi, Palakkad on 01.08.2022. The team informed they have changed all oils, filters etc and it costs around Rs. 7600/-. But after the service the car ( with in two - three days ) is automatically getting OFF while driving and its showing Transaxial Errors. As enquired to showroom they adviced to bring the car to show room and they have checked the same through scanner. They informed that the oil level in the automatic system was low and it showing as replacement and will cost around Rs. 80000. With great disappointment and dissatisfaction iam writing this mail. Till now (25 days) the car is in the showroom and they are telling that they are waiting for the report to come. It was my first experience from the Indus. While giving for service we keep a trust in you. But in this situation all the trust and ceredibility is losing. Please consider this a request and kindly do the needfull.
Contact no. +91 [protected]

I purchased a Wagner zxi+ from indus motors, Mananthavadiy in last month. But i am sorry to say that from KALPETTA truevalue they charged 5000 rs for rear camara.. Unfortunately it was worthless to the amount no night vision. And sadly neither indus executive or accessories incharge take responsibility for it so far. Plz make the arrangement unless we another step against the company.. Either repalce it or refund

Hi, I brought a new Baleno on last month. I booked my first service for last monday. But they didn't come to take my car. Anyway they came today. They take my car for servicing. There was a steering cover, they didn't stitch that, Then they told me they will give mud flap, they didn't give me. I think they are trying to catch CUSTOMERs using lies. Otherwise I have lots of service CENTER near to my home. I believe them. And also I told them my Android connectivity not working. They didn't give any information abou that. I'm a CUSTOMER of Indus for last 6 years. This is the first time I'm facing this kind of ### experience

Indus service center in kattappana has offered us several services by taking an insurance. They told you can avail this offer at any indus service centre within nine months. And needn't to take any paid services it's completely free. When we reached to take this offer they told you cannot redeem this offer without taking a periodic service. They are cheating customers by making them fools.

We bought a car on February 2022 from indus motors perambra, kozhikode...at the time of delivery they told that outer cover will be freely provided and yet now no cover is being provided...we oftenly contacted the dealers they told will provide it sooner...it has been 5 months since we bought the vehicle no cover is being provided...i are in need of cover as the vehicle is exposed to rain... we request you to provide outer cover either for free or for its cost...hope our complaint will be solved sooner as possible... thank you

Indus Motors, Kumarapuram, Service — Unsatisfactory Service (Wheel Cup Missing)

They misplaced my Baleno's wheel cup, i have reminded then via whatsup that please tie the wheel cup even before they started the washing.
The irony is that the wash coupon i used was give to me by their executive because of another service fault they made.. So i am not exp[ecting anything less from them. But the most iritating things is that they dont even care that the wheel cup is missing because of them..
Really pathetic and unprofessional servive from Indus.

With reference cited above, I had availed a service package worth Rs.11000/- for my above mentioned vehicle in 2019 March, it was for a period of 3years or 60, 000 km, but due to the then prevailing covid restrictions, I could not complete the 60, 000/-km and I was informed from your Indus motors, Mallappally, Kerala outlet that I cannot avail the above service benefit as the stipulated period of 3 years had expired on the 15th of March.
As a customer I had not faultered in my periodic service of my vehicle till to this day. Taking this into consideration and the conditions that prevailed, I request you to kindly reinstate my package benefit because my service is coming due.

Thanking you,
Jolly Mattom.

Very poor service at your Neyyattinkara service center.

Accessories refitting

My vehicle fog lamp 4 time complaint in 1year 4 times repair