Indus Motors — Inconsistent repair

Address:	686632
Website:	www.indusmotor.com

To
The indus motors.

I regret to write with heavy heart about inconsistent and incompetent repair work done on my vehicle within a frequency span of last 3 months by indus workshop, manipuzha, kottayam, kerala. The vehicle is a waton-r with engine no. F10dn4524425, chsis no. Ma3eed81s00699908 and regn no. Kl 5z 2328 in the name of smt sheelakutty joseph, my wife, who herself is the user. It is pertinent to mention here that the whole periodical repair is being done by above workshop since its purchase for the last 8 years. So they are bound to locate the defects if any in time. Service details and history of the vehicle is available in the computer of the workshop.
The episode of problem begins in may 2016 when a warning light appeared at right side below the steering. I approached the workshop for the getting the warning light repaired. Firstly i was told the defect is in a sensor which is required to be changed to which i agreed and changed the sensor by paying rs.1200/-. After two days, the warning light again appeared. Again i approached the workshop. Second time i was told the defect may be in the speedo meter which is required to be changed to which i again agreed but they could not identify the defect area even after keeping the vehicle for two days in the workshop. Third time, they informed that the defect may be in the wiring system, which is required to be changed. Again i agreed and the whole wires were changed but could not locate the defect. Fourth time i was told to change one processing unit worth rs.13, 000/- to which also i agreed which is under consideration of the workshop now.
I am pained to inform that in the process of changing the wiring system, many attachments/wires were kept disconnected/loose as a result many things like second horn, remote key sound, stereo, water supply to the wiper etc were found not working. One day while my wife was driving the vehicle, suddenly it went off in midway as a result she suffered a lot by keeping the vehicle in the middle of the road for about two hours. A local mechanic who attended the defect told that it was a minor issue due to loose wiring. All these reflects casual attitude and still the problem of warning light persists. All these happenings were informed to manipuzha indus workshop telephonically who respond with lame excuses and pay little attention to customer care due to the reason best known to them only.
I am working as an inspector in central police organization (Mha) and would be moving for legal course of action for the casual attitude of technicians/mechanics at the manipuzha indus workshop despite the fact that all periodical checkup and services are being done in time besides extended service package.
Let me know, am i bound to pay for the unscrupulous nature of the workshop? Who will compensate for the mental agony? Will the workshop take any responsibility if any unfortunate incident happens due to warning light? Am i bound to pay for all these instead of claiming compensation?
Hope higher authorities will interfere and rectify the defect at the earliest and intimate me the action taken before moving for further course of action.
With regards,

Sabu. M. Mathew
Inspector
Cpo (Mha)
Mob.[protected]