[Resolved]  Indusind Bank — Abnormal Late Penalty and Interest charges on Credit Card Late Payment

Is inform you that I had received Credit Card Statement from INDUSIND BANK for the period 04/07/2021 to 03/08/2021.
Mentioning Interest & Other Charges as Rs.1126.91. I have forgot to pay the credit card payment on 23/07/2021.
However, I have paid the amount on 29/07/2021. ie a delay of 6 days. I was abnormally charged Rs.1126 for default of payment of Rs.4356,
which is about 26% of the bill Amount. I had already requested their customer care for waiver of Interest, Penalty and other charges on 11/08/2021.
After 4 days, I came for know that my request was not approved. How can the Bank charge about 26% for a Bill Amount of
Rs.4356/- for late payment of 6 days. I have asked the Bank for the break-up per day penalty and the procedure for charging such abnormal penalty.
Please look into the matter. It is difficult to pay such abnormal charges during this covid-19 period, as the job and financial condition of
every individual is worse.
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Sep 20, 2021
Complaint marked as Resolved 
IndusInd Bank customer support has been notified about the posted complaint.
Verified Support
Aug 20, 2021
IndusInd Bank Customer Care's response
Thank you for highlighting your concern. We regret the inconvenience caused. Please DM us your contact details or Request Number and allow us some time to get back to you with an appropriate resolution. Call [protected] for immediate assistance or email [protected]@indusind.com
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