Hello Sir
I am Nishchay kaushik. I have an IndusInd credit card ending with 4412xxxx5624.
I want to let you know that, My last month's credit card bill was 97, 600/- in which I had paid (5, 000 + 85, 000 = Rs.91, 000/-) on 25/June/22 through Cred app. And, rest pending amount of Rs.7000/- on 1st/July/22.
But, In July month statement, I received a financial charge of (2359.15 + 424.65 +2549.41 + 458.89 = Rs.5792/-). (PFA)
Please try to understand, this penalty is not legit when I already paid a complete bill. The financial charges of Rs.5792/- is unfair as per 5 days delay in amount of Rs.6700/-
I request you, Kindly refund these financial charges of Rs.5792/-, Because, I am not aware regarding these charges as a new customer of IndusInd Credit card and don't know about these charges. Otherwise, I would not be able to continue this credit card anymore after completely paying my pending dues . Please help me in this regard.
Infect IndusInd support also assured me that they will surely refund these charges but later they refused. That is completely unprofessional.
So, I request you to kindly refund these charges.
Warm Regards,
Nishchay Kaushik
Aug 17, 2022
Complaint marked as Resolved
IndusInd Bank customer support has been notified about the posted complaint.
Verified Support
Jul 17, 2022
IndusInd Bank Customer Care's response Dear Mr. Kaushik,
We regret the inconvenience caused, please write to us at [protected]@indusind.com and allow us some time to get back to you with an appropriate resolution.
Regards,
IndusInd Bank Team.
Verified Support
Jul 17, 2022
IndusInd Bank Customer Care's response Dear Mr. Kaushik,
We regret the inconvenience caused, please write to us at [protected]@indusind.com along with contact details and allow us some time to get back to you with an appropriate resolution.
Regards,
IndusInd Bank Team.
NAME : NAGARAJ PN
CONTACT NO :[protected]
CAR NO : KA50A4648
We will respond to your concerns vide service reference number: 26580383. We request your support and co-operation in the interim.
Regards,
Team IndusInd Bank