My account was blocked 2 weeks ago after I received a payment of 100000, as my video KYC was not updated. I visited the nearest branch instantly and submitted required documents then and there. As I wanted to unfreeze my account and use my amount. I was told that it will done in 2 working days. They took at least 10 days to get it done, I received a message on last Saturday stating my issue has been resolved. I thought finally after so many efforts my account will be unblocked and I will be able to use that money. But no, my account is still blocked and whenever I call the bank I only get to hear “we have taken your complaint, allow us 3 working days”. No sir, none of the executives has taken my complaint seriously, they can’t unblock my account, they can’t release my amount. I have no idea what to do with this bank. It has created a very absurd image of themselves. I hope someone get back to me and understand the situation for once.
IndusInd Bank customer support has been notified about the posted complaint.
We regret the inconvenience caused to your banking experience. To further investigate the matter, please share your contact details with us at [protected]@indusind.com and our team will get in touch with you at the earliest.
Regards,
Team IndusInd Bank