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IndusInd Bank Complaints & Reviews

3.1
Updated: Dec 10, 2025
Complaints 2191
Resolved
1322
Unresolved
869
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IndusInd Bank reviews & complaints page 15

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C
Chintub
Feb 12, 2022
Resolved
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Resolved

Reflecting suit filed in my cbil. I haven't taken any loan in indusin bank
Mar 19, 2022
Complaint marked as Resolved 
IndusInd Bank customer support has been notified about the posted complaint.
Verified Support
Feb 16, 2022
IndusInd Bank Customer Care's response
We request you to please share your detailed concern at [protected]@indusind.com and allow us some time to get back to you with an appropriate resolution. You may call [protected] for immediate assistance.
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    A
    Arjuni Das
    Feb 10, 2022
    Resolved
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    Resolved

    Address: Silchar

    It has been more then 4 months since I bought my bike through induslnd Bank. But till date the auto debit procedure is not yet completed. They took all the relevant documents like cheque, account details and others. What is this service for just to hassle the customers or what. Such a worst service provided by this company. Then what is the need of service charge which I have paid. Refund that amount. Shut such bad company. D grade bank with d grade service. My contact number [protected]
    +1 photos
    Mar 15, 2022
    Complaint marked as Resolved 
    IndusInd Bank customer support has been notified about the posted complaint.
    Verified Support
    Feb 12, 2022
    IndusInd Bank Customer Care's response
    We regret the inconvenience caused to your banking experience. The attachment sent by you is not clear.
    Please mail us below details at [protected]@indusind.com for further assistance:

    Complete Loan Account number:
    Name:
    Registered Number:
    Address along with City:
    Loan amount:
    Emi Amount:
    Vehicle No.:
    Engine No.:
    Engine Chassis No.:
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      S
      ssssnair2019
      from PEN, Maharashtra
      Feb 8, 2022
      Resolved
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      Resolved

      Dear Sir,
      My brother (Mr. Vijay Kumar Nair) took a 3 vehicle loan from Indus Ind bank. Unfortunate his sad demise happened on 10.12.2020. After that, I Suresh Nair, brother of Mr. Vijay Kumar Nair approached bank to settle the loan account. Subsequently, they have agreed to settle, but they have taken amount over and above the actual EMI to be paid. I continuously following for the clarification for total loan amount, total settled amount, total waiver amount, total interest amount etc. etc. it is noticed that bank is not giving proper explanation and recovered from us is more than actual EMI to be paid. As far as informed matter with concerned manager but he is completely not co-operating and not giving the clarifications on the settlement of Loan.

      Thanks
      Suresh Nair
      + 91 [protected]
      Mar 15, 2022
      Complaint marked as Resolved 
      IndusInd Bank customer support has been notified about the posted complaint.
      Verified Support
      Feb 12, 2022
      IndusInd Bank Customer Care's response
      We wish to inform you that our team is working on your concern vide interaction ID: 17912054. Request your co-operation in the interim.
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        S
        sandesh blore
        from Bengaluru, Karnataka
        Feb 6, 2022
        Resolved
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        Resolved

        Address: bangalore

        On 4th of January 2022 due to default in the security system of indusind bank my credit card was swiped by an unknown mode and as soon as I was aware about the incident I had informed the customer care of the Indus ind bank and had made them blocked my card .
        On 5th of January 2022 again there was moment of transaction within 24 hours inspite of blocking the usage of the card and again i called the customer care and they had informed me to raise a complaint in police station and Indus ind customer care only told me that my mobile number has been hacked so I don't have to make any payments and i have call recordings and card blocked mesages on 4th jan 2022 as my proof its due to Indusind bank weak security system i had to face lot of trouble
        I had filed a police case on 6th of January 2022
        Now due to regular harassment from the Indusind Bank customer care i have decided to file a case in protection of my consumer rights against the bank

        every day phone harassment from collection department to pay out standing amount please solve the problem as soon as possible when i blocked the card on 4th jan 2022without my intimation or with out my new card dispached how can i do one more transaction on 5th jan 2022 please solve this problem as soon as possible
        +2 photos
        Mar 16, 2022
        Complaint marked as Resolved 
        IndusInd Bank customer support has been notified about the posted complaint.
        Verified Support
        Feb 12, 2022
        IndusInd Bank Customer Care's response
        We request you to provide us with the following documents to enable us to assist you further:- 

        You may send the completely filled and signed dispute form along with the required documents by one of the following modes.

        1. Fax on[protected]  

        2. Post to: 

         IndusInd Bank,  
         P O Box 9421,  
         Chakala MIDC,  
         Andheri (East),  
         Mumbai - 400 093. 

        3. Scan to premium.[protected]@indusind.com / priority.[protected]@indusind.com / cards.[protected]@indusind.com. 

        On receipt of the dispute form, we will investigate the disputed transaction and respond to you on completion of our review. Please note that (add as appropriate)a swipe transaction can be disputed within 75 days from the date of the transaction / an Internet transaction can be disputed within 90 days from the date of the transaction.

        We request you to kindly refer the below link to get the dispute form. 

        https://www.indusind.com/in/en/personal/form-center.html 
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          P
          pspandit2
          from Indore, Madhya Pradesh
          Feb 5, 2022
          Resolved
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          Resolved

          Sir,
          I had completed my finance amount.
          and want my noc letter.
          i am not able to contact any bank person.
          so please issue my noc letter
          Bike NO. MP09QZ5498
          Dharmendra Pal
          MOb. [protected]
          Loan Account Number -
          Name - DHARMENDRA PAL
          Vehicle Registration Number - MP09QZ5498
          Engine Number - MBLHA7151H4B01705
          Chassis Number - HA11EMH4B01900
          Location - iNDORE
          and i am unable to find my loan account number,
          but i had given mob. [protected] in loan a/c no.
          cont. no. [protected]
          aadhar[protected]
          Mar 18, 2022
          Complaint marked as Resolved 
          IndusInd Bank customer support has been notified about the posted complaint.
          Verified Support
          Feb 12, 2022
          IndusInd Bank Customer Care's response
          We wish to inform you that our team is working on your concern vide interaction ID: 17913098. Request your co-operation in the interim.
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            K
            kashyapsanitation
            Feb 3, 2022
            Resolved
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            Resolved

            Address: induslnd bank feroz gandhi market ludhiana punjab

            There is property loan running with Induslnd bank ludhiana punjab which we wanted to pay off ..as we r selling that property, Induslnd bank is charging 4% charge on the loan by saying that Rbi issued new rule of which no prior information was provided by the bank . we were requesting from past 3 month for the forcloser we did n't get any update . their employee named richa khatri offered us tht if we will nt close the loan they will reduced our interest rate so we refused that .
            Than we received call from the bank that if we pay our last month installment as we did'nt pay as we were not getting any response from bank regarding the forcloser at that time mr amit kumar from the branch call n offer us that they will waived our 4%chargesof pre payment of loan charges bt we recieved call today from the bank from the same person he inform us that the charges will nt removed we have to pay that chages n the rules is isued by rbi they were sending us their apology for delay response only
            please help us on this topic as soon as possible lap no is PLE00461N
            PLE00924N
            they have giving forcloser date till 5 th of febuary to pay off our loan amount otherwise they will add other panelties
            from amul kashyap
            ph no.[protected]
            email [protected]@gmail.com
            +5 photos
            Mar 10, 2022
            Complaint marked as Resolved 
            IndusInd Bank customer support has been notified about the posted complaint.
            Feb 03, 2022
            Updated by kashyapsanitation
            waiver of pre payment of loan charges
            amul kashyap
            ph no:[protected]
            email id :[protected]@gmail.com
            Verified Support
            Feb 06, 2022
            IndusInd Bank Customer Care's response
            Please be assured that we are looking into the issue and will respond to you with reference number 17597139
            Respected Sir this is the
            Reference number 17597139 given to me by indusind bank.but no action been taken by the bank.im still waiting for this.
            Please help me.
            From Kashyap Sanitations
            Amul Kashyap
            [protected]
            [protected]@gmail.com
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              M
              Manish tharwani
              from Bilaspur, Uttar Pradesh
              Feb 2, 2022
              Resolved
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              Resolved

              Address: PARAGHAT TOLL PLAZA, AKALTARA, CHHATTISGARH

              I have 4 commercial vehicles which all are same, at paraghat toll plaza my vehicles cross daily which charges 110/- one of my vehicle facing issue the toll plaza deducts extra charges daily on 1 of my vehicle the vehicle no. Is CG10AJ1377, the toll plaza charges are 110/- but rather than they charge 225/- daily, I have registered complain so many times but I can't getting any response from bank and toll plaza
              +1 photos
              Mar 10, 2022
              Complaint marked as Resolved 
              IndusInd Bank customer support has been notified about the posted complaint.
              Feb 02, 2022
              Updated by Manish tharwani
              Please settle my problem
              Feb 02, 2022
              Updated by Manish tharwani
              Daily they charging me double

              Verified Support
              Feb 07, 2022
              IndusInd Bank Customer Care's response
              Dear Customer,

              We request you to please share us your contact number along with below details to us at [protected]@indusind.com and allow us some time to get back to you with an appropriate resolution. You may call [protected] for immediate assistance.

              1) Fast Tag Number
              2) Complaint Service Reference Number

              Regards,
              Team IndusInd Bank
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                K
                Keerthi Kumar N
                Feb 1, 2022
                Resolved
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                Resolved

                Credit Card Account Details Not Updated Correctly in my CIBIL report

                With reference my Indusind Credit Card number [protected] has been settled & closed .but still it showing outstanding in my credit card account and showing overdue.even though raising dispute through CIBIL dispute raise system i am getting response as "no change" in my credit card account even though i called to customer care no response and even though enquiring with indusind bank credit card section i am not get my issue cleared at...
                +2 photos
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                B
                Boiena Shiva Kumar Yadav
                Feb 1, 2022
                Resolved
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                Resolved

                Cleared car Loan in the year 2019 .
                Car number AP36AP8325.
                Please need updated NOC.
                Phone number [protected]
                Mar 11, 2022
                Complaint marked as Resolved 
                IndusInd Bank customer support has been notified about the posted complaint.
                Verified Support
                Feb 04, 2022
                IndusInd Bank Customer Care's response
                Dear Customer,

                As per our discussion, we request you to visit the below branch and place the request for duplicate NOC:

                INDUSIND BANK LIMITED D.NO.6-4-29&30,
                GANAPATHI PLAZA, FIRST FLOOR, OPP. MARKAZI SCHOOL,
                LASHKAR BAZAAR, HANAMKONDA,
                WARANGAL 506 001

                Regards,
                Team IndusInd Bank
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                  S
                  shivanishivanichugh846@
                  Feb 1, 2022
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                  Address: hm 8, phase 4, mohali

                  I am shivani from icici branch..by mistake i send my money to this bank on December 25, 2022 and i raised a complaint for the same...it has been 41 days, , , they are harassing me continuously.. even the beneficiary gave the authorization letter to the bank for the same still they are just doing nothing, , ., , thats how this bank works...one of the worst bank, , whether its icici or indusind they know well how to harass the customers well ..they just wait for the customer to take a legal actions, i have wasted 41 days...dont trust these bank, ., , they are thief..
                  +1 photos
                  IndusInd Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 03, 2022
                  IndusInd Bank Customer Care's response
                  Dear Customer,

                  We request you to contact your bank where you hold an account and register a complaint. Your Bank in turn will raise a dispute on your behalf and will co-ordinate accordingly.

                  Regards,
                  Team IndusInd Bank
                  Feb 04, 2022
                  Updated by shivanishivanichugh846@
                  It has already been raised and indusind bank has already forwarded my request for approval as the beneficiary has already given the consent letter
                  Feb 04, 2022
                  Updated by shivanishivanichugh846@
                  But even after getting authorization letter from beneficiary I still have not received my amount.my bank is asking for reference number
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                    A
                    Ashok Gowd
                    Jan 31, 2022
                    Resolved
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                    Resolved

                    Address: Nellore andhra pradesh

                    Sir
                    good evening
                    This is Ashok iam old customer of your bank since 2009 iam refered more than 10 people for your bank i have to purchase honda active in your vehicle loan department 03.03.2020 Nellore branch Andhra Pradesh loan account number ANJ06565H. iam decided to close my vehicle loan 11.08.2020 that time contact to your bank your back people finalize the amount and given one detailed slip same day I have to clear amount in DD mode your bank accounts people given payment silp your people saying contact to after one month they are provided NoC I have to contact your bank 15.10.2021 your people saying your loan account closed documents not uploaded in my system I have to contact manager that person saying server down I will check after some time after 10 days manger called to me in your loan account 600/- pending shown then again I will contact to your bank 27.10.2021 paying balance showing amount again today 31.01.2022 I will contact your bank but till now noc not received your bank people saying waiting for some days they are saying hologram not generate irresponsible answer iam very disappoint your bank services again I never refered to your bank for any coustomer
                    Thanking you
                    Mar 10, 2022
                    Complaint marked as Resolved 
                    IndusInd Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 03, 2022
                    IndusInd Bank Customer Care's response
                    Request you to share us the contact details along with vehicle loan details at [protected]@indusind.com to enable us to assist you further.
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                      V
                      vaibhavagarwal2
                      from Delhi, Delhi
                      Jan 31, 2022
                      Resolved
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                      Resolved

                      I Am NRI customer holding NRI exclusive account and raised request on 10th Dec 2021 to upgrade the account to Pioneer upon confirmation from relationship manager that account meets eligibility criteria however the request is still not completed in spite of multiple chasers.

                      My account number is[protected].
                      Mar 6, 2022
                      Complaint marked as Resolved 
                      IndusInd Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 03, 2022
                      IndusInd Bank Customer Care's response
                      Dear Customer,

                      We wish to inform you that our Nodal team is working on your concern vide interaction 17480339. Please allow us some time to get back to you with an appropriate resolution.

                      Regards,
                      Team IndusInd Bank
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                        J
                        jyotimalviya
                        from VARANASI, Uttar Pradesh
                        Jan 31, 2022
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                        Address: IndusInd Bank, D-59/105-67, CHANDRIKA NAGAR COLONY, SIGRA, VARANASI-221010

                        Amount paid ( Rs. 910.00) to IndusInd Bank credit card through Paytm Credit card payment (UPI Ref No:[protected] Order ID: [protected] dated 13th Jan, 2022 at 09:03PM.
                        Amount paid ( Rs. 1399.00) to IndusInd Bank credit card through Paytm Credit card payment (UPI Ref No:[protected] Order ID: [protected] dated 16th Jan, 2022 at 06:20PM.

                        My banker, SBI confirmed third party transfer of Rs. 910.00 vide their transaction id UPI/DR/[protected]/Paytm/Cr/PYTM/[protected]@/Oid17 dated 13.01.2022 AND
                        UPI/DR/[protected]/Paytm/Cr/PYTM/[protected]@/Oid17 dated 16.01.2022 respectively.
                        My concern is even after a laps of 15 days, IndusInd Bank not confirming the credit of both amount mentioned above and not even ready to listen my querries through their customer connect or online.
                        +2 photos
                        IndusInd Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 03, 2022
                        IndusInd Bank Customer Care's response
                        Our apologies. Request you to DM us your contact details or write to us at [protected]@indusind.com for us to assist you.
                        Feb 04, 2022
                        Updated by jyotimalviya
                        Mrs. Jyoti Pandey,
                        [protected]
                        Feb 08, 2022
                        Updated by jyotimalviya
                        Amount paid ( Rs. 910.00) to IndusInd Bank credit card through Paytm Credit card payment (UPI Ref No:[protected] Order ID: [protected] dated 13th Jan, 2022 at 09:03PM.
                        Amount paid ( Rs. 1399.00) to IndusInd Bank credit card through Paytm Credit card payment (UPI Ref No:[protected] Order ID: [protected] dated 16th Jan, 2022 at 06:20PM.

                        My banker, SBI confirmed third party transfer of Rs. 910.00 vide their transaction id UPI/DR/[protected]/Paytm/Cr/PYTM/[protected]@/Oid17 dated 13.01.2022 AND
                        UPI/DR/[protected]/Paytm/Cr/PYTM/[protected]@/Oid17 dated 16.01.2022 respectively.
                        My concern is even after a laps of 15 days, IndusInd Bank not confirming the credit of both amount mentioned above and not even ready to listen my querries through their customer connect or online.
                        Mrs. Jyoti Malviya,
                        [protected]
                        Mar 23, 2022
                        Updated by jyotimalviya
                        despite elapsing more than a month no solution is given or refund the amount debited from my account. please update
                        Mrs. Jyoti Malviya,
                        [protected]
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                          S
                          sumit143143
                          from Ahmedabad, Gujarat
                          Jan 31, 2022
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                          I applied for personal loan from bankBazaar online.
                          I signed agreement Documents submitted cheques.
                          Even after 8days my loan is not disbursed from INDUSIND Bank .

                          Reference no::17463549

                          I mailed multiple times but no response no proper solution . Why this bank is too irritating with their own slow process.

                          No proper solution, no customer satisfaction, no customer support.

                          Very very pathetic and worsted experience I got from INDUSIND Bank .
                          +1 photos
                          IndusInd Bank customer support has been notified about the posted complaint.
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                            S
                            sumit143143
                            from Ahmedabad, Gujarat
                            Jan 30, 2022
                            Resolved
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                            Resolved

                            Website: www.induslndbank .com

                            I applied for personal loan from bankBazaar online.

                            Loan has been approved . On 27th 2022. I signed agreement and submitted cheques name of IndusInd Bank. They told me I will receive amount in 24hr.

                            But it's more than 3 days I not received loan amount in my bank account.

                            No proper update form bank
                            +1 photos
                            Mar 6, 2022
                            Complaint marked as Resolved 
                            IndusInd Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 03, 2022
                            IndusInd Bank Customer Care's response
                            Dear Customer,

                            We request you to please share us the below details or write to us at [protected]@indusind.com to enable us to assist you further.

                            1) Mobile Number
                            2) Date of application
                            3) Request Number if any

                            Regards,
                            Team IndusInd Bank
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                              L
                              LaxmiJ
                              Jan 29, 2022
                              Resolved
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                              Resolved

                              Respected sir, I cleared my car loan in August 2021, but I didn't get my NOC yet.
                              My car loan account details,
                              Name:Janapareddy Laxmi,
                              Loan account number: ATT04375C.

                              Please do the needful.

                              Regards,
                              J.laxmi.
                              Mar 10, 2022
                              Complaint marked as Resolved 
                              IndusInd Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 03, 2022
                              IndusInd Bank Customer Care's response
                              Request you to share us the contact details along with vehicle loan details at [protected]@indusind.com to enable us to assist you further.
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                                F
                                Faisal8092
                                Jan 24, 2022
                                Resolved
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                                Resolved

                                Loan fraud

                                Address: Vimal Memorial Public School, Juhi Lal Colony, Juhi Kalan, Juhi, Kanpur, Uttar Pradesh, India, 71/7 juhi lal colony

                                19/01/2022 Left from Kanpur to Agra in his Baleno car to pick up his wife and children. Near Sirsaganj police station from where Firozabad toll falls, the recovery agent stopped my car and forcibly beat it up and after that I dialed 100 number and informed the police.

                                Your recovery agent has taken ₹8000 from me to drop the car. I have not received any receipt for this.

                                I have also complained about this to my...
                                +1 photos
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                                J
                                jincy28
                                Jan 22, 2022
                                Resolved
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                                Resolved

                                Balance deduct in the name of non-maintenance several times

                                Address: palarivattom,kerala

                                Dear sir,

                                I have a savings account in indusind bank
                                my account number is[protected]
                                ifsc code INDB0000760

                                Today(22.01.2022) my account has been debited 189/-rs for non-maintenance in December 2021. but in December I keep 10000/- rupees in my account. every time I met the same issue with this IndusInd account. am using this bank account for my financial purposes. I want to know which date you...
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                                P
                                pspandit2
                                from Indore, Madhya Pradesh
                                Jan 19, 2022
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                                Sir,
                                I had completed my finance amount.
                                and want my noc letter.
                                i am not able to contact any bank person.
                                so please issue my noc letter
                                Bike NO. MP09QZ5498
                                Dharmendra Pal
                                MOb. [protected]
                                +1 photos
                                IndusInd Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 21, 2022
                                IndusInd Bank Customer Care's response
                                We request you to kindly provide the below details at [protected]@indusind.com to enable us to assist you .
                                1. Loan Account Number
                                2. Vehicle Registration Number
                                3. Engine Number
                                4. Chassis Number
                                5. Location
                                Jan 21, 2022
                                Updated by pspandit2
                                Loan Account Number -
                                Name - DHARMENDRA PAL
                                Vehicle Registration Number - MP09QZ5498
                                Engine Number - MBLHA7151H4B01705
                                Chassis Number - HA11EMH4B01900
                                Location - iNDORE
                                Jan 21, 2022
                                Updated by pspandit2
                                and i am unable to find my loan account number,
                                but i had given mob. [protected] in loan a/c no.
                                cont. no. [protected]
                                aadhar[protected]
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                                  S
                                  sBalababu
                                  Jan 17, 2022
                                  Resolved
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                                  Resolved

                                  Dear RBI Bank,

                                  I Balababu took a personal loan from IndusInd bank a year back and regularly paid the EMI loan till December and after that I relieved from my company then salary is not credited in January. I tried to contact the Loan closure department from December to close without pre-closure charges, but no response then the Jan month EMI skipped, after that they routed to few departments and finally got the Loan closure department contact.

                                  I tried my best and informed them that I will PAY MY LOAN AMOUNT WITHOUT PRE-CLOSURE but the bank is not accepting it.

                                  They are charging around 60k as pre-closure charges. Please help me to close the amount without pre-closure or any other additional charges from December month.

                                  Important Note: We have more than 10L in PMC (Punjab Maharashtra Bank) and that bank is not settling down, my hard earned saving money struck. That is also under RBI.

                                  In this situation I had mentioned them to close without pre-closure charges but they are not willing to do it. I read some articles and recent news, there it was clearly mentioned that no banks should charge a pre-closure amount. The part payment option should be there but IndusInd bank seems not following it.

                                  I sent email to customer care and other's but there is no proper written response for the last 1 month.

                                  Please take this mail as priority and please provide your suggestion regarding the pre-closure charges.
                                  Feb 18, 2022
                                  Complaint marked as Resolved 
                                  IndusInd Bank customer support has been notified about the posted complaint.
                                  Jan 17, 2022
                                  Updated by sBalababu
                                  Instead they are mentioning if you top-up the loan then providing the pre-closure benefit. Not sure why it is not applicable for my existing loan. Always they trying get amount from customers but not thinking of from customer benefit.
                                  Verified Support
                                  Jan 18, 2022
                                  IndusInd Bank Customer Care's response
                                  Thank you for highlighting your concern. We regret the inconvenience caused. Please DM us your contact details or Request Number and allow us some time to get back to you with an appropriate resolution. Call [protected] for immediate assistance or email [protected]@indusind.com
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