Indusind Bank — fraudulent transaction from my credit card

Address:

mumbai, Hyderabad, Telangana

Dear sir/madam,

Hello, i am malkaram ratna kishore, i am writing you this e-mail regarding a fraudulent transaction that happened on my indusind bank credit card "[protected]".

Without my knowledge there has been a debit of amount 30, 000 on my credit card 23rd aug, 2019. There was four transactions of different amounts that happened on the same day from "mobikwik.com". I didn't receive any otp's and messages regarding the payments, later i realised it after the transaction e-mail i have received to my mail address from mobikwik.com. Soon after this incident happened, i approached the cyber crime department and raised a fir regarding this.

Later i started getting calls and emails from the bank to pay the amount back which i haven't done, i have approached the bank where i am holding this credit card account and made them clear about the issue and also submitted the fir copy i raised in the police station, although i am still receiving the calls back and back even after telling them the issue happened.

Also i have written an e-mail to "premium. [protected]@indusind.com" on 12th oct about this issue, which doesn't made any sense, as they haven't addressed my issue or e-mailed me back.

So i request you to please address my issue and let me know what could be done, and i want to make my self clear that i am not going to pay any amount back, as i haven't done any of those transactions. I am worried that if this isn't resolved, the interest of the amount would get high and in the end i need to face a big problem.

So please, i kindly request you to look after this in a more detailed way and help me in getting out of this problem. I am attaching the fir copy and dispute form to this e-mail, hope it could help you in the verification process.

Thank you.

Regards,
Malkaram ratna kishore