Indusind Bank — non maintenance charge debited from my account without giving any message or mail

Address: noida sector 44 chhlera near steller green apartment, Gautam Buddh Nagar, Uttar Pradesh, 201301

Sir /mam

today i am checking my account statement for deduction of amount in my bank account . i was shocked to see that 2 times maintenance charges deducted from my account without giving any information .i am a college student working part time for running my life and getting some small salary 10000 rupees .

Nearly 75 e-mail i could retrieve today from my spam folder of my registered e-mail address with the indus ind bank. All 75 emails from indusind bank were for loan, attractive offers, republic day wishes, Christmas wishes, about mobile app etc etc...but they did not inform me via a single e-mail for such penalty prior to debit...

Also as per RBI circular "DBR No.Leg.BC.21/09.07.006/2015-16 ", section 5.4.1 (Levy of Penal Charges on Non-Maintenance of Minimum balance in savings bank accounts)
With effect from April 1, 2015, while levying charges for non-maintenance of minimum balance in savings bank accounts, banks shall adhere to the following additionalguidelines:
(i) In the event of a default in maintenance of minimum balance / average minimum balance as agreed to between the bank and customer, the bank should notify the customer clearly by SMS / email / letter etc. that in the event of the minimum balance not being restored in the account within a month from the date of notice, penal charges will be applicable.
(ii) In case the minimum balance is not restored within a reasonable period, which shall not be less than one month from the date of notice of shortfall, penal charges may be recovered under intimation to the account holder.

Indusind Bank debited penalty for non maintenance of account balance without complying above mentioned RBI policy points.

I am very disappointed...i wish Indusind bank would credit all my debited such charges as mentioned above...or else on immediate basis i want to close my account from your bank and would never suggest any one for association with such a customer harassing bank.

please help me to solve this problem

my name is dileep kumar
my contact no is [protected]