Indusind Bank — Not Offering EMI on My Outstanding

santhoshchinna

from Hyderabad, Telangana

Address:

Hyderabad

Dear Sir/Madam,

Am using the IndusInd Bank Credit card from since 2017, I have done one transaction on 03.11.2018 amount of 101700/- But due to my financial problem am unable to clear the amount at a time & I am regularly paying the Min amount without fail till date almost I have paid 110698/- of Min amount till date. Am not in a positions to pay EMI amount at that time so I dint convert it into EMI.

Once I got call from customer care also to convert into EMI but am unable to do so at that time.

Now my financials are some what picked up & now I want to change my outstanding into EMI, today (13.10.2020) i called to customer care to convert but "Customer care people are saying we are unable to process request " after holding me almost 30 min in the line.

After words I said to connect to Manager but she told me he was busy & you have to wait for 2 days for confirmation. To cross verify I have to call once again to customer care, they will not call or mail or message me reg my request.

So this is the problem I am facing, Am ready to clear the payment with EMI conversion but they are not giving us a chance to clear & they are looting me with min amount

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IndusInd Bank customer support has been notified about the posted complaint.

Oct 16, 2020

Updated by santhoshchinna I don't know how its showing problem resolved still my complaint was not resolved, they are saying not possible to change to EMI & not giving the exact reason. Kindly look into the issue they are looting my money with MIN amount i want clear the card out standing in EMI

Oct 19, 2020

Updated by santhoshchinna Whether this complaint is monitoring or not or i have raise another complaint, How can I know the status