IndustryBuying.com — Could not get justice of receiving a faulty machine | |||||
I had placed a order at for a Bosch car washing machine, made the payment at the point of receiving the machine as it was cod. But after several attempts to use the machine, I found out that the machine which is delivered to me is at fault. Then I contacted their customer care and I was advised to send an email at '[protected]@industrybuying.com' Instead of my multiple emails to the above stated email address, I haven't received any confirmation from the company and when I tried to contact them again, I was astonished to know that they never received any email. I guess there is a huge lack of process management and data deletion problem in the company as I have verified the email address many time. My order number is 711240 Was this information helpful? | |||||
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IndustryBuying.com customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Please tell me whether ur team check emails or not??
Reply
Dear Customer,
We regret for the inconvenience caused to you.
We would like to inform you that we are checking with your registered mail id. [protected]@yahoo.com but unfortunately no mail or images has been found.So, we request you kindly send the images of the product with the label pasted outside the box once again.We request for your patience and support in this regard.
Regards,
Team IB
We regret for the inconvenience caused to you.
We would like to inform you that we are checking with your registered mail id. [protected]@yahoo.com but unfortunately no mail or images has been found.So, we request you kindly send the images of the product with the label pasted outside the box once again.We request for your patience and support in this regard.
Regards,
Team IB
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