[Resolved]  IndustryBuying.com — delivery of defective fans

Address:

Ranchi, Jharkhand, 834002

I placed online order [no.[protected]] on 15th october 2017 for purchase of two havells leganza 1200mm 4 blades gold ceiling fans fhclestbgl48. The fans were delivered to me on 22nd october 2017. I shifted to a new flat and the electrician opened the packet on 24th october for fitting it, we found both of the fans were defective. I immediately tried to contact over telephone on customer care’s phone no.[protected]. Most of the time i got the recorded audio message, “the online customer care executives are busy please stay on line or contact after some time.” after numerous efforts when ever i got connected with the online customer care executives, each time they informed that the server was down and hence they asked me to ring after half an hour. I also sent message to [protected]@industrybuying.com and got a computerized response tat i would be contacted within 48 hours. Incidentally this is 6 days of my complaint, but they failed in even contacting me. I furnish here-under copy of their reply.

Ticket id[protected] received order no.[protected] i
Inbox
• industry buying
To:[protected]@yahoo.com
Oct 24 at 1:15 pm
Hi
Thank you for writing to us! This email confirms that we have been appraised of the issue you are facing. The ticket number for your submitted query is 00318455. Our team will get back to you with in 24-48 hours. However please refer to the frequently asked questions below to quickly address your concern

How do i track my order status?
If you are logged in on industrybuying.com, you can track the order status through my accounts.in case you are not logged in, you can check the order status my clicking on track order in the header. You would be required to enter your order id and email id used for placing the order to check the order status

My order has not been shipped yet?
We usually ship items within 7 business days from the date of order confirmation. If your order is still in awaiting procurement state, our customer support team will help you in this regard.

My order was cancelled, how much time will it take to get refund?
Refunds are usually credited in original payment source within 2 business days of order cancellation. However in case of emi transactions the refund usually takes upto 5-7 business days to be reflected in users account.

Thanks
Customer support team
Industry buying
Ref:_00d28152vm._5000iwqle3:ref
Today i sent a reminder and once i got the same reply, which appears to be automated one.
In resolution either they should exchange with new good condition fans or they should immediately refund rs.5748=00 already collected from me.

My new address:
Flat no. Gb, blue sapphire apartment, behind basant bihar, land mark: sahzanand chowk, harmu, ranchi 834002 (Jharkhand)
With regards,
Anup kumar sinha