[Resolved] IndustryBuying.com — No updates on my orders even after 2 weeks

Janaaaa

from Bengaluru, Karnataka

Address:	New Delhi, Delhi, 110030
Website:	industrybuying.com

I placed 2 orders and paid it upfront as well. In the invoice, they promised to auto-cancel and refund if they are unable to fulfill even after 7 days. It has been 2 weeks now and there is no update to the order whatsoever. No reply to my emails. Their customer care number is always busy and they also never call back. If you are planning to purchase from this site, think twice and never prepay but opt for COD.

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Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2016

IndustryBuying.com Customer Care's response Dear Customer, Kindly Share your Order ID? Regards, Team IB

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Janaaaa

from Bengaluru, Karnataka

Update:
I was able to reach the customer care today.
The executive told me that they are yet to procure the items, so i politely asked them to cancel the orders and provide refund. They agreed. But to my shock, I see that they have picked part of the orders and shipped (which is of no use to me without the other part). This is quite frustrating as the company seem to be fraudulent. They even declined to give me a reference number for my complaint.
This is worse than askmebazaar!!