IndustryBuying.com — Order cancelled ,after it was confirmed to me as it is shipped

I have ordered a brush cutter on 19 jul and after waiting for a week, I have called the customer care, They said it will dispacthed today . Also they update the status as the item has been dispacthed. after 2 days when i see the tracking details it says it is cancelled. Again after calling customer care they confirmed that the tracking number updated is wrong and the item has been dispacthed already and they would share the new tracking number shortly over mail. after waiting for a day there no progress or update.
Again upon calling customer care they just cut the call twice and third time a guy said the order has been cancelled and they have no controll over the cancellation.
Im very dissapointed with the way the customer service treat and behave with the customer . And also my payment also not reveresed. And they dont bother about your time effort spent in the process and happy to see the customer a fool. Yes just make you a fool.
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IndustryBuying.com customer support has been notified about the posted complaint.
Jul 28, 2021
Updated by Bancy
7/28/2021 Mail - bancy appachu - Outlook
https://outlook.live.com/mail/0/sentitems/id/AQMkADAwATE2ZTYwLWZjZWItNmI5Mi0wMAItMDAKAEYAAAOWXliK90ZmTLKxX%2FEOXTv6BwDIV7… 1/3
Re: Order Shipped - Shipment of items in your order [Order No: [protected]] by
industrybuying.com has been successfully made!
bancy appachu <[protected]@hotmail.com>
Wed 7/28/2021 10:02 AM
To: IndustryBuying <[protected]@promoib.industrybuying.com>
Hello team
Could you please update me on this, if the order has been cancelled please reverse the payment and
confirm back asap
Regards
Appachu
From: bancy appachu <[protected]@hotmail.com>
Sent: Tuesday, July 27, 2021 4:57 PM
To: IndustryBuying <[protected]@promoib.industrybuying.com>
Subject: Re: Order Shipped - Shipment of items in your order [Order No: [protected]] by industrybuying.com has
been successfully made!
Any update???
From: bancy appachu <[protected]@hotmail.com>
Sent: Tuesday, July 27, 2021 11:15 AM
To: IndustryBuying <[protected]@promoib.industrybuying.com>
Subject: Re: Order Shipped - Shipment of items in your order [Order No: [protected]] by industrybuying.com has
been successfully made!
Hello team
Can someone respond to my mail pl
Regards
Appachu
From: bancy appachu <[protected]@hotmail.com>
Sent: Tuesday, July 27, 2021 9:18 AM
To: IndustryBuying <[protected]@promoib.industrybuying.com>
Subject: Re: Order Shipped - Shipment of items in your order [Order No: [protected]] by industrybuying.com has
been successfully made!
Hello team
The below item is still not shipped /not received from your client to the shipping agency. Could you
please look into this on priority… It's been more than a week since I placed the order. Hoping to hear7/28/2021 Mail - bancy appachu - Outlook
https://outlook.live.com/mail/0/sentitems/id/AQMkADAwATE2ZTYwLWZjZWItNmI5Mi0wMAItMDAKAEYAAAOWXliK90ZmTLKxX%2FEOXTv6BwDIV7… 2/3
Download Our App:
Total: Rs. 5, 959.00
back from you sooner. Thanks!
Regards
Appachu
From: IndustryBuying <[protected]@promoib.industrybuying.com>
Sent: Monday, July 26, 2021 3:17 PM
To: [protected]@hotmail.com <[protected]@hotmail.com>
Subject: Order Shipped - Shipment of items in your order [Order No: [protected]] by industrybuying.com has
been successfully made!
Dear bancy_appachu,
The following item(s) from your Order No: [protected] has been shipped:
S No. Item Details Qty Subtotal
1 AgriPro Brush Cutter 43 CC APBC43
Brand: AgriPro
Type of Product: Brush Cutter
Engine Model: 1E40F-5
Engine Type: Air-cooled, 2-stroke, Single
Cylinder
Fuel Tank Capacity: 1200 ml
Model No: APBC43
1 Rs.
5, 959.197/28/2021 Mail - bancy appachu - Outlook
https://outlook.live.com/mail/0/sentitems/id/AQMkADAwATE2ZTYwLWZjZWItNmI5Mi0wMAItMDAKAEYAAAOWXliK90ZmTLKxX%2FEOXTv6BwDIV7… 3/3
Shipping Address
Name: Appachu KP

shipment sent date
July 27, 2021, 2:14 a.m.
Deliver by:
Delhivery_HL
You can track your shipment details at:
https://track.delhivery.com/
Shipment tracking id is:
[protected]
TRACK SHIPMENT
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Industrybuying Team
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