[Resolved] IndustryBuying.com — [Order ID: 1007380] - LED Tube Light damaged in transit due to improper packing | |||||
Today I received the 2nd LED tube light of the order 1007380 by Bluedart [protected]. This item is received in perfect condition with no damage. The reason for this is there thermocol packing on the inner pack and bubble pack and gunny bag packing on the topmost 3rd layer with fragile sticker. Attaching the photographs. The 1st tube which was badly damaged because did not have any thermocol packing which is the main reason for the damage & transit. Also, the top gunny bag was missing in that and no fragile sticker found. Refer photographs sent yesterday. Please arrange to send the replacement with proper packing and take back the damaged one. Else, arrange for refund for the damaged tube which is a packaging mistake. Looking forward for your immediate response. Dont ask & frustrate me with the same set of questions which I had already on 19/9 along with photographs. Very pathetic response. Was this information helpful? | |||||
Oct 25, 2016 Complaint marked as Resolved IndustryBuying.com customer support has been notified about the posted complaint. Verified Support Sep 24, 2016 IndustryBuying.com Customer Care's response Dear Customer, Greetings for the day !!! We proceed refund against 1 quantity. Your payment will be refunded within 2 working days from our side. Thank you for your cooperative support with us. Have a good day !!! Warm Regards, Team IB | |||||
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Khasra No. 401, 402, 1st Floor, Ghitorni, Delhi, Delhi, India - 110030
Apologies for the inconvenience caused to you.
Kindly elaborate your concern so that we may assist you better in this regards
Regards,
Team IB