IndustryBuying.com — Order is not delivered

Address:	110070
Website:	industrybuying.com

I have ordered a Stackable Racks on 06.11.2015 vide order ID 236978. i was mentioned in the computer generated invoice that it will be delivered in a week but even after three weeks they are unable to delivered it. they have a customer care number but their executive is never available. the phone is disconnected by saying that they have saved your number and they will contact you soon but nobody calls back. they have given me a tracking no.[protected]. but when i contacted the delhivery they have informed me that the product is not delivered to them. i have requested industrybuying to cancel my order if they are not unable to deliver my product but they are not ready to do so. it is the worst experience with industry buying.