[Resolved] IndustryBuying.com — order:[protected] cancelled without consent | |
I placed the order for sukam solar dc 120 on july 2, 2017. I didn't receive my order for 24 days even after complaining about the delay. They finally cancelled my order on july 26, 2017 without my consent. Now, they are asking me to reorder it at a higher price. Prices of products everyday and the customer pays the price mentioned on the day he ordered the product. What's this way of dealing with customers - that you cancel the order when the prices increase and ask them to reorder. Was this information helpful? | |
Sep 17, 2017 Complaint marked as Resolved IndustryBuying.com customer support has been notified about the posted complaint. Verified Support Aug 08, 2017 IndustryBuying.com Customer Care's response Dear Customer, We deeply regret for all the inconvenience caused to you. We would like to inform you that your order has been cancelled due to product availability issue with vendor & refund for the same is also done on 27th July with transaction id. [protected]. We also like to inform you that prices of the product is increased or decreased on daily basis according to the availability of the product with vendors. Hope for your understanding & support in this regard. Regards, Team IB | |
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Khasra No. 401, 402, 1st Floor, Ghitorni, Delhi, Delhi, India - 110030
We regret for any inconvenience caused to you. We request you to let us know your exact concern along with your order id, so that we may assist you in a better way.
Regards,
Team IB