[Resolved] IndustryBuying.com — partial delivery of spares alone without the product itself | |||||
I have ordered for "metroq mtq-915 desoldering station" and its spares vide a single order no.[protected]. The spares were immediately shipped and the order for the product itself was cancelled after a long wait by industrybuying. The spares are of no use to me without the product iteself. When i tried to return the spares, the website was not accepting the ifsc code of the bank and the order cancellation was not getting completed for the spares. I further emailed to industrybuying and [protected]@industrybuying.com for return and refund of the spares, but no reponse. Considering the good experirnce i had with amazon, flipkat and ebay, i was of the opinion that emarketing is safe. No more e-procurementfrom companies that do not live up to their reputation like industrybuying.com. Was this information helpful? | |||||
Feb 20, 2018 Complaint marked as Resolved IndustryBuying.com customer support has been notified about the posted complaint. Verified Support Jan 19, 2018 IndustryBuying.com Customer Care's response Dear Customer, Kindly accept our sincere apology for the inconvenience caused to you. We would like to inform you that for the cancelled product, your amount has been already refunded from our side with refund transaction id [protected] on Jan 04, 2018. We also would like to inform you that we offer Return/Replacement in case of wrong/damage/defective product only & for delivery of correct product, we have no return policy. Hence, we are not able to entertain it. We request you to go through the link once mentioned below. http://www.industrybuying.com/promotions/return-refunds/ Thank you for your understanding & support in this regard. Regards, Team IB | |||||
 2 Comments | |||||
Comments
An update.
The company has again accepted the order and failed to even process the order after one week.
Items appearing on the website may not be actually available. For me, this is the second time an order was taken are not fulfilled.
My take on this company is that you cannot rely on an order placed with the e-commerce operator for anything, especially items required for the industry.
There was no feedback for the message send to the company and the order had to be cancelled after a long wait and no response from the company.
The company has again accepted the order and failed to even process the order after one week.
Items appearing on the website may not be actually available. For me, this is the second time an order was taken are not fulfilled.
My take on this company is that you cannot rely on an order placed with the e-commerce operator for anything, especially items required for the industry.
There was no feedback for the message send to the company and the order had to be cancelled after a long wait and no response from the company.
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Against a single order for "metroq mtq-915 desoldering station" and its spares, only partial delivery of spares were made and the order for item itself was cancelled due to no-availability of item. Your explanation does not address partial delivery of spares alone and cancellation of order for the item itself.