[Resolved]  IndustryBuying.com — payment not received

Address:560094

I had placed orders for 2 products out of which only one item was shipped and the second item was not shipped, stating non availability by the company, hence you said that the refund amount coming to rs 1618.25 would be refunded,
But as of till date you have not refunded the above and during online chat with nisha from your company you have stated stated you have sent it to my bank for which i had never given details as i had paid the above amount thru credit card only.
As you have only cancelled the order for one of the items as per your order number [protected] due to non availability of one product on 1st feb 2018,, you have stated that you have refunded the same on 2nd feb 2018, as per your transaction id[protected], and given me my reference id [protected], as emailed by you to me,
I have not received my refund till date and i want the same to be done immediately.
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Mar 22, 2018
Complaint marked as Resolved 
IndustryBuying.com customer support has been notified about the posted complaint.
Feb 11, 2018
Updated by sandy j
As you have cancelled my order no[protected] due to non availability of product on 1st feb 2018,, you have stated that you have refunded the same on 2nd feb 2018, as per transaction id[protected], my reference id [protected], as emailed by you to me, i have not received my refund till date. Please send me an email regarding how i would get my refund also tell me how you process such claims in future
Verified Support
Feb 12, 2018
IndustryBuying.com Customer Care's response
Dear Customer,

Kindly accept our sincere apology for the inconvenience caused. We request you to share your order id, so that we may look into the issue and try to assist you in a better manner.

Warm Regards,
Customer Support
Team IB
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