[Resolved] IndustryBuying.com — Refund | |||||
Hi I placed an order various products on 13th of may 2016 worth an amount of rs.22181. The order number is 660686. I had called the next day (14th may) and requested for the order to be cancelled, the person i spoke to said she had cancelled the order, which was not done. I called again on 15th and 16th to cancel the order and each time i was told the order was cancelled and i will recieve a refund in 2-3 business days. On 17th i even wrote an email regarding this and spoke to another person. I was then told that 2 items were already shipped out and this person can cancel only the remaining 4 items. He also asked me to refuse the delivery and the refund would be processed after that. Their courier partner fedex decided to leave one package with my building security gaurd without even informing. I had called once again to let the industryingbuying.com team know about this and they placed a return request. The next day fedex brought the second product that was shipped already (Instant geyser) to be delivered and as discussed with the earlier representative, i refused the order. This was supposed to be then sent back to the shipper (Industrybuying.com). However after multiple clarification, the order was delivered to the shipper on 28th of may - fedex tracking #[protected]. In the meanwhile my refund was still pending, after repeatedly calling every day, finally on the 3rd of june, 2016 i recieved a refund of rs.17174. I had to call again and again since then for the remaining rs.5007 (As my original payment was for rs.22181). I have even sent them emails on this and currently my bank is charging me credit card interest on this payment. So far i have not recieved any communication from them, everytime i call, i have to repeat the whole story and then the representative tells me that someone will call me back from the finance team. This is absolutely irresponsible behaviour and i'm tired of waiting for them to refund my money. Clearly i want my remaining rs.5007 to be refunded without any more waiting. Was this information helpful? | |||||
Jun 10, 2016 Complaint marked as Resolved The refund was credited to my account on 10th of June, 2016 (as mentioned in their commented within 24-48 hours). IndustryBuying.com customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Hi
Thank you for taking notice of the complaint. Its unfortunate that I had register a complaint before anyone even bothered to take care of this matter.
I really hope that your customer service better equipped before these incidents become uncontrollable and you lose more customers. I had initially just requested a modification of the order and was even okay to reorder all over again when your first representative told to me cancel and re-order once I recieve the refund. Now, because of this terrible experience, inefficiency of your staff and the delay caused, I'm not sure if I can trust making purchases from your website in the near future.
I will however wait until I recieve the refund before closing this complaint as resolved.
Thank you for taking notice of the complaint. Its unfortunate that I had register a complaint before anyone even bothered to take care of this matter.
I really hope that your customer service better equipped before these incidents become uncontrollable and you lose more customers. I had initially just requested a modification of the order and was even okay to reorder all over again when your first representative told to me cancel and re-order once I recieve the refund. Now, because of this terrible experience, inefficiency of your staff and the delay caused, I'm not sure if I can trust making purchases from your website in the near future.
I will however wait until I recieve the refund before closing this complaint as resolved.
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Khasra No. 401, 402, 1st Floor, Ghitorni, Delhi, Delhi, India - 110030
We regret for any inconvenience caused to you.
We would like to inform you that we have initiate the refund against your order from our side.You will get the refunded amount within 24-48 working hours.We request for your patience and support while your refund is being processed.
Regards,
Team IB