IndustryBuying.com — Refund not received after cancellation of order

Address:

EMTEX ENGINEERING PVT. LTD. Khasra No: 401, 402, First Floor, Ghitorni, Delhi - 110030 Phone: +91 8448449073

Sir I ordered a Crompton Greaves motor from Industry buying .com for my cooler with order ID[protected] of amount Rs 2012 on 9June 2020 and upto 22 June order not dispatch so I cancelled order but after cancellation of order I am not received any refund amount in my bank I talked to customer care number many times they said transfer refund amount and gave me failed transaction ID which I check with bank .but I talk to bank no amount is received and transaction ID is failed transaction ID and I am also mail them statement of bank account said period but l am not get my refund amount till date so please help me get my money back