[Resolved]  IndustryBuying.com — Regarding DELIVERY OF INCOMPLETE ORDER Order ID :[protected] items) Order Date : 31 Oct 2016

Address:Mumbai City, Maharashtra, 400069
Website:IndustryBuying.com

Dear Sir/ Madam,
Reference to my email dated 12th November 2016 regarding incomplete order of CEILING FANS, Order ID :[protected] items).. I have still NOT received any conformation from your side. Incase if you all are NOT having the fan ROTATING MOTORS I REQUEST U TO PLEASE REFUND / RETURN MY BALANCE AMOUNT & ALSO TAKE BACK THE delivered INCOMPLETE PRODUCT IMMEDIATELY...
With the recent call back from your end dated 23rd November 2016, and 26th November 2016 from no[protected] I was been told that to send the clear picture of the box received which contains only the 4 FAN BLADES ONLY AND ALSO THE CHALLEN / INVOICE WHICH CLEARLY STATES THE SIZE OF THE BOX / PARCEL IS 16CM x 67CM x 60CM WHICH IS VERY CLEAR THAT THE ROTATING MOTORS OF 4 CEILING FANS CANNOT FIT IN SUCH A SMALL BOX EVEN OF A SINGLE MOTOR FAN. So the question of fitting 4 individual FANS IN SUCH A SIZE OF 16CM x 67CM x 60CM DOES NOT ARISE. THOUGH THE INVOICE STATES THAT THE WEIGHT IS 18.24KG, BUT HOW CAN YOU FIT the 4 fan blades and 4 fan ROTATING machines in the size of 16CM x 67CM x 60CM. Also for your kind reference I have still NOT OPENED THE BLADES BOX AS IT IS A TOTAL INCOMPLETE ORDER. PLEASE DO CHECK THE SAME AND LET ME KNOW HOW TO FIT 4 fan blades and 4 fan ROTATING machines in the size of 16CM x 67CM x 60CM. IN SUCH A SMALL BOX WHICH IS PRACTICALLY NOT POSSIBLE. I CAN CHALLENGE YOUR LOGISTIC TEAM THAT SUCH A KIND OF PACKING IS NOT PRACTICALLY POSSIBLE. (PLEASE DO THIS PRACTICAL WORK FROM YOUR LOGISTIC AND PACKING TEAM, IF THEY WILL BE ABLE TO PACK 4 fan blades and 4 fan ROTATING machines in the size of 16CM x 67CM x 60CM. I SHALL TAKE TRAINING FROM YOU ALL.)
I had placed my ORDER OF CEILING FANS ON 31ST OCTOBER 2016 & incomplete ORDER WAS DELIVERED 12TH NOVEMBER 2016 BY FEDEX COURIER AT 12.15 HRS. AND THE DELIVERY DRIVER MOB. NO. was [protected] AND I IMMEDIATELY CALLED HIM UP AT 12.21 HRS. ASKING IF THERE IS ONE MORE BOX OF 4 fan ROTATING machines AND HE ALSO SAID THAT IT WAS ONLY ONE SINGLE BOX & told to call the FEDEX COURIER, after calling them IT WAS CONFIRMED THAT ONLY 1 BOX WAS PACKED.
( Does it take 12 DAYS TO COMPLETE 1 ORDER & EVEN TILL DATE I HAVE NOT RECEIVED ANY EMAIL OR CALLS REGARDING COMPLETING OF MY ORDER. PLEASE DO TAKE BACK YOUR INCOMPLETE ORDER RETURN IMMEDIATELY, IF YOU CANNOT COMPLETE MY Order ID : 1172411 ON OR BEFORE 29TH NOVEMBER 2016 THEN YOU MAY REFUND me MY AMOUNT. PLEASE DO CALL BACK & REVERT IMMEDIATELY

THANKING YOU,
ACORN CONSULTANTS.
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Jan 14, 2017
Complaint marked as Resolved 
IndustryBuying.com customer support has been notified about the posted complaint.
Verified Support
Dec 11, 2016
IndustryBuying.com Customer Care's response
Dear Customer,

Kindly accept our sincere apology for all the inconvenience caused to you.
This is in regard to your order 1172411. We're writing to let you know that we have done the refund against the incomplete order delivered to you on 7th Dec with reference id. 5847d473924fa. Thank you for your patience & support in this regard.

Regards,
Team IB
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