[Resolved] IndustryBuying.com — This website is a scam, 11 days orders not fulfilled, no refund yet

NotASleepyConsumer

from Rampur, Himachal Pradesh

Aug 4, 2016

Address: New Delhi, Delhi, 110017

Website: www.industrybuying.com

I placed two orders on 26th July, Order ID: 852246 and 852304.

Till today I have called them 5 times, also have tried to send my message via twitter but no response on twitter. On phone they told me there are delays in procurement, we will call you when there is update, but today is 11th day and no update. When I called today they told me they will try different vendor and will take 2 more days.
Order# 852304 has been cancelled already, and they sent email that refund will be processed in 5-7 days, I am waiting for the refund.

I will be happy if they return my money, if not I will seek legal recourse on this.

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Aug 7, 2021

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

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Comments

IndustryBuying.com Customer Care

from Gurgaon, Haryana

Aug 6, 2016

Verified Support

Dear Customer,

Please accept our sincere apology for not being able to satisfy your requirement.

This is in regard to your order 852246. Your order for Solo EX 905 QuadPro is already shipped from our side via Delhivery courier with tracking id. S[protected]. And your order for Goodyear Tyres has been cancelled due to some product unavailability issue & refund for the same is already done from our side with reference id. 57a4224e9038e on 5th Aug.

Regarding to your order 852304. Refund against this order is also done from our side with reference id. 57a07c911b582 on 2nd Aug. Thank you for your patience and support in this regard.

Regards,
Team IB