[Resolved] IndustryBuying.com — too much delay and false shipping information | |||||
Dear sir/madam, This is regarding the order no[protected] I want to cancel this order as you guys are not able to dispatch is order and give false information. Its now 10 days since i have placed the order You guys are fooling me saying this shipment has been dispatched and your support team gave me fake awb no (S[protected] and s[protected] of dehivery courier services on 23/09/2017. When called them (Delhivery) they said no such booking has been made with above mentioned awb no. S When called you support team again today (28/09/2017) they say its not been dispatched and will be dispatched in next 2-3 days. If it was not dispatched on 23/09/2017, then from where did you gave me the awb no.'s. You people (Especially your support team) are liars and give fake information just to fool customers and waste their time so that you guys can hide your mistakes in the mean time. Really bad experience dealing with you and would never deal with you guys and nor would recommend your website to anyone. I request you to cancel the order[protected] and refund my money Regards Yogesh gawas Was this information helpful? | |||||
Nov 13, 2017 Complaint marked as Resolved IndustryBuying.com customer support has been notified about the posted complaint. Verified Support Oct 03, 2017 IndustryBuying.com Customer Care's response Dear Customer, We deeply regret for all the inconvenience caused. Kindly be informed that the order is in ready to ship stage that's why the tracking details has been generated but it had not start moving further. Now as per your request we have cancelled this order from our side & refund for the same will be done within 5 to 6 business days. Regards, Team IB Verified Support Oct 10, 2017 IndustryBuying.com Customer Care's response Dear Customer, Kindly accept our sincere apologies for all the inconvenience once again. We would like to inform you that refund against your cancelled order has been done from our side on 3rd and 6th Oct with transaction id. [protected] and 59d77d4018433 respectively. Hence the complaint stand closed from our side. Regards, Team IB | |||||
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Khasra No. 401, 402, 1st Floor, Ghitorni, Delhi, Delhi, India - 110030
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