[Resolved] IndustryBuying.com — hydraulic jack order no[protected]

DR PRAMOD KUMAR SAHU

from Bhubaneshwar, Odisha

Address:

Mayurbhanj, Odisha, 757043

Recently I had ordered a hydraulic jack .I got a defective product inside the packet .Oil was leaked out immediately I raised complain in customer care.They asked me to wait for 24-48 hrs for reverse pickup arrangements.But after 48 hrs there was no reverse pickup.When I asked the customer care after 48 hrs, they told that reverse pickup is not possible in my location.Where as the courrier (delivery) is very much present in my location.They asked me to send it by Indian post only.Rather customer service forcing me to send it by govt post only.Why there is no reverse pickup in this location ?
If so why the customer care didn't inform me from there end.They told it only I call to them
Very bed experience.and this was my first experience with industrybuying

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Apr 17, 2018

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2018

IndustryBuying.com Customer Care's response Dear Customer,

Greetings from Industrybuying.com!

Kindly accept our sincere apology for the inconvenience caused to you. We're writing to let you know that we are facing some logistic issue to arrange the reverse pick up from your location. We request you to send back the shipment to the return address mentioned on the label through IndiaPost. Once sent, share the receipt of the tracking details so that we could provide you the refund or replacement. Thank you for your cooperative support with us.

Have a good day !!!

Warms Regards,
Customer Support
Team IB