Infibeam — Cancellation and refund not processed

Address:

Ratlam, Madhya Pradesh

Sir, I have placed Order : 13830499 and paid online. The order confisticated by VAT department for non payment of dues on 2nd November. We have than ordered for cancellation of product. But since last 4 days neither my order stands cancelled nor any refund is given to me. Since neither the delivery is given to me nor the payment of taxes, submission of form 49/50 is in my scope I must not be made sufferer by non cancellation of order and not refunding my dues. The GATI courier has confirmed us that the consignment is being confisticated by the VAT department on 02nd November, 2014 for non submission of dues & form 49/50. Secondly they have no information regarding cancellation of Order and returning back it to infibeam. And as the product will not be recieved by us please grant us full refund of our monies. Regarding the above I have called your office several times and made complain several times. Also requested to escalate the issue to higher department. Requesting you to call back your shipment & refund me my dues back at the earliest. Else I'll be force to take action both socially via media & through consumer Court. Thanks & Regards, CA. Siddharth Dafria Order : 13830499