[Resolved]  Infibeam — Cash Back on EMI 5% not processed

Address:

Gautam Buddh Nagar, Uttar Pradesh

REFERENCE - Order Number: [protected] Apple iphone bought in Feb 2014 on EMI using HDFC Bank Credit Card 5% cash back was the offer on website at the time of placing the order I checked with my HDFC Bank, they got back that there was no such offer/scheme running by them in Feb 2014. As such, no 5% cash back was given to me. I complained with company in April 2014 For 3 months +, about, the only reply was that we will get back. And sorry for the same and delay etc etc (standard delay tactics)!! Even lodged a complaint at co. call center. No reply from there at all?? Then suddenly about 4 weeks back, I am told by the company that the 5% cash back was only for 9 months’ EMI and not 6 months’. I got back that this is not TRUE and INCORRECT. At time of placing the order and paying there was no such distinction between 6 months and 9 months EMI option. There was only one link for HDFC Bank EMI payment. In view of above, I am entitled to the 5% cash back. I am being cheated by your company. No resolution by the Company