Infibeam.com — Birthday gift not shipped

Address:

New Delhi, Delhi

Hi On 18th-May-2014, I ordered a Samsung E1200 Guru (Blue)mobile phone from the website www.infibeam.com. I ordered this for my dad's birthday which was on 25th-May. But it has not yet been shipped/delivered. Have contacted the customer care ([protected]) many times and filed the complaint as well, but they are just asking me to wait. Below are the order details: Order (ID:[protected] Samsung E1200 Guru (Blue) Ship By: May 20, 2014 Deliver By: May 23, 2014 Amount: INR 1, 190 While ordering it was clearly mentioned the item will be shipped by May 20 and delivered by May 23. But its has not yet been dispatched by the seller. The infibeam customer care is saying that we cannot do anything as the seller is different and they have not dispatched it yet. Have told them that the order is place on infibeam, so I am not concerned who the seller is. I promised my dad (70 years old) to gift him a cell phone, but infibeam has spoiled all my plans. Kindly look into this matter and help me in getting compensated in the right manner. Thanks